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Task Manager keeps crashing


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#1 frogeater

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Posted 28 July 2013 - 02:25 PM

Hi all,

 

I have had the problem for a few weeks without being able to determine a specific fact / new install that triggered this: when I try launching Windows 7 task Manager, the window opens, no program gets listed, it switches to non responding before crashing.

Nothing else gets affected, my computer seems to run ok, I have run various tools to see if it is infected (Avast, Panda / Kaspersky cloud AVs, CCleaner, MLAM...) and nothing major appears.

I checked the Memory, the drives, tentatively the registry, all ok. It is a pain not to have taskmgr though. The exe file is here in System32, unchanged for years, but simply crashes.

 

Any ideas on how to restore it ?

 

Thanks a lot,

Sam



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#2 jhayz

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Posted 28 July 2013 - 09:13 PM

Hello and Welcome to BC forums :)

 

Try using safemode and let us know if the problem also exist.


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#3 TsVk!

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Posted 28 July 2013 - 11:08 PM

The information from the application event log would be very helpful in diagnosing this problem....

 

EDIT: Just thought you might not know how to get this.. :)

 

first start your task manager, so it crashes... this will form a new log, then

 

start>control panel>administrative tools>event viewer.

 

then open the Windows events and you'll see application events inside. Click on that and the events will be listed in the center panel. Your error will be the first one/s on the list.


Edited by TsVk!, 28 July 2013 - 11:18 PM.


#4 frogeater

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Posted 29 July 2013 - 05:59 PM

Hi jhayz & TsVK!

 

Thanks for coming back so quickly ! Same problem in safemode... Now event viewer is interesting:

I have those 2 application errors, 1000 then 1005:

 

ID 1000:

taskmgr.exe 
   6.1.7601.17514 
   4ce79737 
   ntdll.dll 
   6.1.7601.17725 
   4ec4aa8e 
   c0000006 
   000000000002357b 
   65c 
   01ce8ca79c0e208b 
   C:\Windows\system32\taskmgr.exe 
   C:\Windows\SYSTEM32\ntdll.dll 
   e9ed4889-f89a-11e2-a9ce-96940b5f199f 
 
ID 1005:
C:\Windows\System32\utildll.dll 
   Gestionnaire des tâches de Windows 
   C000009C 
   3 
 

then I have loads of Disk errors regularly (error on block):

\Device\Harddisk0\DR0 
 030080000100000000000000070004C0000100009C0000C000000000000000000030B506000000003D16C20200000000FFFFFFFF01000000580000840200000000200A1240032040000000003C000000000000000000000058285C0B80FAFFFF0000000000000000103ED00B80FAFFFFD0D9A10780FAFFFF985A030000000000280000035A9800000300000000000000F00003000000000B00000000000000000000000000000000 
 

Then I tried to launch a taskmgr.exe file that is in  c:\windows\sysWOW64\ and it works ! meaning original file is probably corrupt.

 

My next issue now is: I want to rename buggy file and copy a sound file, but I cannot rename the taskmgr.exe from System32 as it tells me it's protected by TrustedInstaller - how to easily remediate this ?

 

Thanks a lot !

Sam

 



#5 jhayz

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Posted 29 July 2013 - 06:51 PM

Please run a disk check using Windows error checking utility and checkmark both boxes and see if it corrects the disk error. Then run system file checker see here.


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#6 TsVk!

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Posted 29 July 2013 - 10:55 PM

spot on advice jhayz. exactly what I would do. :thumbsup2:



#7 frogeater

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Posted 01 August 2013 - 05:52 PM

Back to you guys - yup the error checking worked, although it takes a loooong while. file got repaired in the process. All is working. Thanks for all !

Sa,



#8 jhayz

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Posted 01 August 2013 - 11:45 PM

Thanks for sharing back the solution worked. :thumbup2:


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