Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Norton Autoprotect Keeps Blocking Trojan.Gen.2 and Trojan.Zeroaccess.C Constantl


  • This topic is locked This topic is locked
5 replies to this topic

#1 husker626

husker626

  • Members
  • 63 posts
  • OFFLINE
  •  
  • Local time:08:09 PM

Posted 27 July 2013 - 08:38 PM

My Norton Antivirus keeps telling me that it is auto protecting my computer from Trojan.Gen.2 and Trojan.Zeroaccess.C.  I've done multiple scans and keeps reporting that my system is safe (which I highly doubt).  Also been noticing many popups on the Internet when watching Youtube clips (something from Adobe wanting me to allow something to download). 

I have downloaded my removal tools before and had success at it.  However this one has me stumped and I could really use some help fast.

 

Thanks!!!!



BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,404 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:09 PM

Posted 27 July 2013 - 08:49 PM

Hello you will need to repost to remove this zeroaccess...

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 husker626

husker626
  • Topic Starter

  • Members
  • 63 posts
  • OFFLINE
  •  
  • Local time:08:09 PM

Posted 28 July 2013 - 02:59 PM

My computer won't download the DDS.  Windows Explorer tells me that it contains a virus and deletes it.  I know it doesn't but I've been noticing that happen on other document downloads I try.  Explorer always tells me everything has a virus and it deletes it because of it. 

Should I try Google Chrome or Firefox?  Or would those programs not work either?

Thanks for the help so far too!



#4 husker626

husker626
  • Topic Starter

  • Members
  • 63 posts
  • OFFLINE
  •  
  • Local time:08:09 PM

Posted 28 July 2013 - 03:03 PM

I just tried Google Chrome.  Said, "Virus Scan Failed."  So still unable to download DDS



#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,404 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:09 PM

Posted 28 July 2013 - 03:13 PM

Ok ,,,Start a new  topic there ... Titled...  Remove this zeroaccess

Include this link back to here

 

http://www.bleepingcomputer.com/forums/t/502461/norton-autoprotect-keeps-blocking-trojangen2-and-trojanzeroaccessc-constantl/#entry3115803

 

 

In the letter body state cannot run DDS.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,086 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:09 PM

Posted 28 July 2013 - 04:28 PM

Moved new topic to MRL, http://www.bleepingcomputer.com/forums/t/502522/remove-this-zeroaccess/ .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users