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Unsure what the problem is but it's big.


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#1 bkrchkinct

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Posted 27 July 2013 - 06:18 PM

I don't know what the problem is I have long suspected malware deep within the registry.  I run AVG daily and no virus, Trojan, worm, etc has been found.  Tech support for a newly purchased software suggested I run Combofix when I began having weird problems across multiple software installations.  I have a log which hopefully will shed some light.  Here are the issues I c an recall but I believe there are also others:

 

1.  Google Calendar sync no longer syncs with Outlook.  Google calendar sync no longer accepts my password and ID.  I know the program is no longer supported but I several perfectly good downloaded copies.

 

2.  The shortcut to Go To My PC (Citrix) no longer works and all efforts at setting up a new shortcut on the desktop are unsuccessful.  I must access the program through the website where it works fine, but this is needlessly time consulting and not how the software is supposed to work.

 

3.  Outlook email addresses no longer maintain their passwords even when I delete and reinstall them.  I get constant popups asking for a password  (Microsoft Office Pro 2007)

 

4.  Certain critical Windows updates have failed to download despite countless efforts over the past couple of months.

 

5. Certain reports in one program (Timeslips by Sage) now print to 1/4 the proper size unless I save in PDF and print from the PDF.

 

6.  I cannot perform system restore and only one restore point shows up when I look.for alternatives.

 

7.  The PC has been freezing lately and the only way to unfreeze is to power down.  Sometimes the mouse and/or keyboard (wireless Logitech) also freeze.

 

I think there may be other problems but these are the ones I can recall now.  I am running W7 with the OS on the C drives and most of my data on the D drive. (C:  1Tb, 99.2 Gb used/D:  2Tb, 92.3 Gb used)

 

Many thanks!

 

Judy G.

 

Any suggestions you may have would be appreciated.  I have spent countless hours - with and without outside tech support - trying to diagnose and fix the problem.  I seriously considered a clean install of W7 but fear the corruption may not be removed and I cannot afford for this business PC to be more crippled than it already is.  I can limp along, but it's a royal pain.

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#2 HelpBot

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Posted 01 August 2013 - 06:20 PM

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#3 Elise

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Posted 04 August 2013 - 03:46 AM

Hello, if you need assistance with this issue, please post the requested logs.


regards, Elise


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#4 Elise

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Posted 08 September 2013 - 03:59 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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