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Problems after uninstalling Online Armour - Avast won't start!


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#1 simmy555

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Posted 27 July 2013 - 05:33 PM

I have just successfully cleaned my laptop of malware, with help from this forum, and installed Online Armour as advised.  However I experienced some problems so decided to uninstall it for now.  Now Avast and Windows Defender won't start.  I have tried to manually start Avast but it shows all protection as disabled and clicking on start now does nothing.  

 

When I check msconfig it is showing as disabled and when I check it again it just unchecks itself!  I have tried system restore, but multiple restore points have failed.

 

Any help would be much appreciated!



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#2 quietman7

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Posted 27 July 2013 - 06:24 PM

Did you check to see if the Services (services.msc) are started and set to automatic?

Click on StartBtn.gif > Control Panel > System and Maintenance > Administrative Tools and double-click on the Services option. If prompted by the User Access Control, click the Continue button.

Windows Servies will open:
  • Click the Extended tab at the bottom to view all the info on your services.
  • In the Services applet, scroll down the list and find find Windows Defender.
  • Double-click on the name of the service to open the Properties page.
  • In the Properties Window > General Tab that opens, click the "Start" button.
  • From the drop-down menu next to "Startup Type", click on "Automatic".
  • Click "Apply", then "OK" and close any open windows.
Repeat the steps for avast.

How to Start or Disable Services in Windows Vista <- includes screenshots

Another option with avast is to reinstall it.

Although Online Armor Free if a good third party firewall...I see no reason not to use Windows built-in Firewall. Most concerns you may have heard or read about the Windows Firewall were in the XP operating system so many users were advised to use third-party alternatives. Microsoft significantly improved the firewall to address these concerns in Vista and then added more improvements in Windows 7/8. See Choosing a Firewall.
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#3 simmy555

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Posted 27 July 2013 - 06:44 PM

Thank you Quietman!

 

Windows Defender was started but set to manual, so have changed that to automatic.  Avast is set to disabled and even when I change that to automatic the start button is greyed out, so I'll try re-installing it.



#4 quietman7

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Posted 27 July 2013 - 06:51 PM

It is not uncommon when installing some firewalls and security related programs for them to change/disable settings for other software in order to avoid conflicts.
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#5 simmy555

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Posted 27 July 2013 - 07:56 PM

Success! Thanks again :)

#6 quietman7

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Posted 27 July 2013 - 09:23 PM

You're welcome.
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