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Trojans. Lots of them. HELP please!


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#1 rageybug

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Posted 27 July 2013 - 02:24 PM

My computer is infected and I can't remove the Trojans in question this time. I'm not even certain where I picked these up!?

 

Using AdAware as an antivirus program - It will not remove the problem!

 

I CAN NOT download anything - I get a message that "___________ contains a virus and was deleted" so I am NOT able to download any program to fix or the program to view logs.

 

Capture_zps94f37a0c.jpg


Edited by rageybug, 27 July 2013 - 02:26 PM.


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#2 Broni

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Posted 27 July 2013 - 08:09 PM

Welcome aboard p22002758.gif

 

It looks like you're infected with ZeroAccess rootkit.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

NOTE 1. Use another working computer to download necessary tools and USB flash drive to transfer them to bad computer.

NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.


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