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Am I infected???


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30 replies to this topic

#1 RubyB

RubyB

  • Members
  • 18 posts
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  • Local time:10:56 AM

Posted 26 July 2013 - 09:42 PM

Dell Inspiron running Windows 7 Professional Service Pack 1.

 

Everything is very slow despite my using Malwarebytes and Microsoft security essentials nightly.

 

Downloaded and ran mini-tool box.

 

Here are the results:

 

'MiniToolBox by Farbar  Version: 13-07-2013
Ran by FrancesA (administrator) on 26-07-2013 at 19:35:23
Running from "C:\Users\FrancesA\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
Intel® Centrino® Wireless-N 2230 = Wireless Network Connection (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : FrancesA-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : myhome.westell.com
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 5C-F9-DD-3D-97-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::797e:ad3f:ddb9:1ed8%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.166(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, July 26, 2013 6:56:09 PM
   Lease Expires . . . . . . . . . . : Friday, August 02, 2013 6:56:09 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 291305949
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-54-B6-ED-5C-F9-DD-3D-97-AB
   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                       192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dslrouter
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:400a:800::1003
      173.194.33.6
      173.194.33.7
      173.194.33.8
      173.194.33.9
      173.194.33.14
      173.194.33.0
      173.194.33.1
      173.194.33.2
      173.194.33.3
      173.194.33.4
      173.194.33.5


Pinging google.com [173.194.33.6] with 32 bytes of data:
Reply from 173.194.33.6: bytes=32 time=11ms TTL=58
Reply from 173.194.33.6: bytes=32 time=11ms TTL=58

Ping statistics for 173.194.33.6:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 11ms, Average = 11ms
Server:  dslrouter
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=113ms TTL=53
Reply from 98.138.253.109: bytes=32 time=60ms TTL=53

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 113ms, Average = 86ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 3ms, Average = 2ms
===========================================================================
Interface List
 12...5c f9 dd 3d 97 ab ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1    192.168.2.166     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link     192.168.2.166    276
    192.168.2.166  255.255.255.255         On-link     192.168.2.166    276
    192.168.2.255  255.255.255.255         On-link     192.168.2.166    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.2.166    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.2.166    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    276 fe80::/64                On-link
 12    276 fe80::797e:ad3f:ddb9:1ed8/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/26/2013 06:57:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2013 06:45:18 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16635 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 26c0

Start Time: 01ce8915d7acbf73

Termination Time: 990

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (07/26/2013 04:34:44 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/26/2013 02:13:32 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16635 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 5a20

Start Time: 01ce8a2ad50651f2

Termination Time: 60

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (07/26/2013 00:25:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 2.0.7.0, time stamp: 0x51b24edb
Faulting module name: vlc.exe, version: 2.0.7.0, time stamp: 0x51b24edb
Exception code: 0xc0000005
Fault offset: 0x00006f07
Faulting process id: 0x1fb8
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3

Error: (07/26/2013 00:24:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.17514, time stamp: 0x4ce7a485
Faulting module name: wmp.dll, version: 12.0.7601.17514, time stamp: 0x4ce7ba7f
Exception code: 0xc0000005
Fault offset: 0x001d7da7
Faulting process id: 0x50b0
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3

Error: (07/26/2013 00:24:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.17514, time stamp: 0x4ce7a485
Faulting module name: wmp.dll, version: 12.0.7601.17514, time stamp: 0x4ce7ba7f
Exception code: 0xc0000005
Fault offset: 0x001d7da7
Faulting process id: 0x3214
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3

Error: (07/26/2013 00:23:20 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/25/2013 07:48:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2028

Error: (07/25/2013 07:48:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2028


System errors:
=============
Error: (07/26/2013 06:50:26 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (07/26/2013 00:02:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the LanmanServer service.

Error: (07/23/2013 11:21:53 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:46:36 AM on ?7/?23/?2013 was unexpected.

Error: (07/17/2013 08:05:57 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR16.

Error: (07/17/2013 08:05:56 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR16.

Error: (07/17/2013 08:05:56 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR16.

Error: (07/17/2013 08:05:55 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR16.

Error: (07/17/2013 08:05:55 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR16.

Error: (07/17/2013 04:46:58 AM) (Source: DCOM) (User: )
Description: {DC0C2640-1415-4644-875C-6F4D769839BA}

Error: (07/15/2013 03:02:36 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR10.


Microsoft Office Sessions:
=========================
Error: (07/26/2013 06:57:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2013 06:45:18 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.1663526c001ce8915d7acbf73990C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (07/26/2013 04:34:44 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/26/2013 02:13:32 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.166355a2001ce8a2ad50651f260C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (07/26/2013 00:25:46 AM) (Source: Application Error)(User: )
Description: vlc.exe2.0.7.051b24edbvlc.exe2.0.7.051b24edbc000000500006f071fb801ce89d15517c6b5C:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Program Files (x86)\VideoLAN\VLC\vlc.exe95f0e951-f5c4-11e2-84b5-5cf9dd3d97ab

Error: (07/26/2013 00:24:15 AM) (Source: Application Error)(User: )
Description: wmplayer.exe12.0.7601.175144ce7a485wmp.dll12.0.7601.175144ce7ba7fc0000005001d7da750b001ce89d121f87270C:\Program Files (x86)\Windows Media Player\wmplayer.exeC:\Windows\system32\wmp.dll5ff1f477-f5c4-11e2-84b5-5cf9dd3d97ab

Error: (07/26/2013 00:24:03 AM) (Source: Application Error)(User: )
Description: wmplayer.exe12.0.7601.175144ce7a485wmp.dll12.0.7601.175144ce7ba7fc0000005001d7da7321401ce89d119692116C:\Program Files (x86)\Windows Media Player\wmplayer.exeC:\Windows\system32\wmp.dll58c31d9e-f5c4-11e2-84b5-5cf9dd3d97ab

Error: (07/26/2013 00:23:20 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/25/2013 07:48:46 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2028

Error: (07/25/2013 07:48:46 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2028


=========================== Installed Programs ============================

50 FREE MP3s +1 Free Audiobook! (Version: 1.0.0.1)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X MUI (Version: 10.0.0)
Advanced Audio FX Engine (Version: 1.12.05)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.02)
Complete Care Business Service Agreement (Version: 2.0.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell MusicStage (Version: 1.6.225.0)
Dell PhotoStage (Version: 1.5.0.130)
Dell Product Registration (Version: 1.1.3)
Dell Stage (Version: 1.6.301.0)
Dell Stage Remote (Version: 2.0.0.43)
Dell Touchpad (Version: 7.1209.101.215)
Dell VideoStage  (Version: 1.3.0.2513)
Dell Webcam Central (Version: 2.00.44)
EarMaster Pro 5 (Version: 5.0)
Foxit Reader (Version: 6.0.2.413)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.1.1399)
Intel® Processor Graphics (Version: 8.15.10.2598)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (Version: 15.0.0.0059)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 2.0.0.0090)
Intel® Rapid Storage Technology (Version: 11.0.0.1032)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.4.220)
Intel® WiDi (Version: 3.0.12.0)
Intel® Wireless Display
Intel® PROSet/Wireless WiFi Software (Version: 15.00.0000.0642)
Intel® Trusted Connect Service Client (Version: 1.23.219.2)
iTunes (Version: 11.0.4.4)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mouse and Keyboard Center (Version: 2.1.177.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
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Premium Service Agreement (Version: 2.0.0)
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SpO2 V1.2
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TotalImageConverter
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Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
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Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
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Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
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Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (Version: 09/09/2009 1.0.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
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========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 8048.93 MB
Available physical RAM: 6184.55 MB
Total Pagefile: 16096.05 MB
Available Pagefile: 14078.2 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.64 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:917.66 GB) (Free:343.78 GB) NTFS
3 Drive f: (WD SmartWare) (CDROM) (Total:0.6 GB) (Free:0 GB) UDF
4 Drive g: (500Mus) (Fixed) (Total:465.11 GB) (Free:124.77 GB) NTFS
5 Drive h: (IO300DOCSPD) (Fixed) (Total:335.27 GB) (Free:283.25 GB) FAT32
11 Drive o: (Kindle) (Removable) (Total:3.05 GB) (Free:2.66 GB) FAT32

========================= Users: ========================================

User accounts for \\FRANCESA-PC

Administrator            FrancesA                 Guest                    


**** End of log ****
 

 

thank you,

RubyB



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#2 Broni

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Posted 26 July 2013 - 09:52 PM

Welcome aboard p22002758.gif

 

Click Start button and in "Start search" type:
cmd
Hold CTRL and SHIFT buttons and press Enter.
Command prompt window will open.
Paste this in:
chkdsk /f /r > chkdisklog.txt (<------watch for "spaces")
Press Enter.
Restart the computer.
Chkdsk will run.

When computer is fully booted open Windows Explorer, copy and paste the content of the following file:
C:\chkdisklog.txt
 


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#3 RubyB

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Posted 27 July 2013 - 01:23 AM

I did all of the above. 

 

Then I tried putting "chkdisklog.txt" 

 

Here's the message I received.

 

 

Access Denied as you do not have sufficient privileges.
You have to invoke this utility running in elevated mode.

 

 

thanks again,

Frances



#4 Broni

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Posted 27 July 2013 - 06:49 PM

That's because you didn't read my instructions carefully...

 

Hold CTRL and SHIFT buttons and press Enter.


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#5 RubyB

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Posted 01 August 2013 - 07:19 PM

Actually, I think I did read carefully—and follow carefully—your directions.    

I’ve repeated this when I had time in the last few days and I have gotten the same “Access denied” message, until today when I received this message:

 

…Start message…

The type of the file system is NTFS.

Cannot lock current drive.

 

Chkdsk cannot run because the volume is in use by another

process.  Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)

…end of message….



#6 Broni

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Posted 01 August 2013 - 07:24 PM

What happens when you type "Y" and restart computer?


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#7 RubyB

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Posted 01 August 2013 - 07:36 PM

I typed “Y” in the windows explorer command box. 

The computer restarted, and applications launched even more slowly.

 

A popup box with the words, “Launching application” on the frame also appeared.  Inside the frame were the words, “Verifying application requirements.  This may take a few seconds.” And the drawing of a small computer in the lower left corner, with a line, with moving dots toward the right on a line.

 

This popup box has appeared ever since I ran Chkdsk the first time.



#8 Broni

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Posted 01 August 2013 - 07:48 PM

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here


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#9 RubyB

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Posted 02 August 2013 - 03:19 AM

SeaTools for Windows.en-US is in My documents/Computer/Seagate.

SMART Check—okay

Short DST –Pass  DST= Driver Self Test

Short Generic--Pass  (inner, outer, random read

Long Generic—Passxx

 

After these tests ran, my computer was no longer connected to the internet.  I ran the Windows trouble shooter and it indicated a problem with the Ethernet cable.  I tried a different ethernet cable, and I am still not connected to the internet. 

 

I am writing you from another computer.



FYI--we do not have wireless capability here.

 

Thanks for your help.



#10 RubyB

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Posted 02 August 2013 - 04:45 AM

Addendum:  Am now able to get back online with this computer.

 

Thanks



#11 Broni

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Posted 02 August 2013 - 09:49 AM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#12 RubyB

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Posted 02 August 2013 - 07:18 PM

Security check Notepad results:

 

 

 Results of screen317's Security Check version 0.99.71 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Secunia PSI (3.0.0.7009)  
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Java 7 Update 21 
 Java version out of Date!
 Adobe Flash Player 11.7.700.224 
 Mozilla Firefox (22.0)
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  

 

 

Rest of steps to follow



#13 RubyB

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Posted 02 August 2013 - 07:22 PM

Farbar Service Scanner results:

 

Farbar Service Scanner Version: 26-07-2013
Ran by FrancesA (administrator) on 02-08-2013 at 17:22:13
Running from "C:\Users\FrancesA\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================



#14 Broni

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Posted 02 August 2013 - 08:15 PM

The above is incomplete.

Please redo.


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#15 RubyB

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Posted 03 August 2013 - 03:54 AM

Malwarebytes Anti-Rootkit results:

 

No malware found. 

 

 

 

there is no  mbar-log-xxxxx.txt or system-log.txt in the mbar folder.






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