Approximately 2 months ago my husband's Lenovo T61p laptop was infected with "Your computer has been locked Ransomware."
At that time I downloaded HitmanPro from the link on another computer and then created the KickStart USB Drive and successfully removed the infection.
Yesterday, it happened again -locked Ransonware screen!
I took the same USB drive and tried to remove it again. It would not boot from the USB drive.
I went back and downloaded Hitman Pro again to another computer, erased everything on the USB drive and created another Hitman Pro Kickstart flashdrive.
Insert the flashdrive in the laptop, access the boot menu, and the the HitmanPro.Kickstart program loads.
The HitmanPro setup screen appears, I select option No, I only want to perform a one-time scan to check the computer.
Click the next button, the scan begins. Once it is finished there is a list of infections. However , when i clicked on next to remove nothing happens.
Thats when I notice in the lower leftt hand corner " Your license has expired" and removal of malicious software is disabled .
I am able to save a log of the infections but once I restart the locked Ransonware screen appears
I suspect that somewhere along the line i inadvertantly did something wrong.
Any suggestions ( besides buying the software)?
This laptop is about 7 or 8 years old. ( 32 bit, Windows XP) and hes going to have to buy a new one but not right now.
Thanks for your help.