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Desktop Internet problem


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6 replies to this topic

#1 bbuser

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Posted 26 July 2013 - 06:58 PM

Hi all,

 

I have a problem that has lasted for probably a year now and I only just now discovered this forum. I'm hoping someone here can help.

 

I have cable internet and a router for wi-fi in my house. If I use any wireless device, such as my laptop, life is dandy. I can be on it all day, download anything, as big of files as I want, upload, etc. No problems. But if I use my desktop and download something and try to do anything else--check my Outlook e-mail, refresh websites, watch YouTube--it kills my entire internet. I get the yellow icon over the Internet Access part in the lower right corner and have to right click, check for problems, and let it reset the LAN. It practically makes my desktop useless for internet based tasks. I can't figure out why this happens. Any thoughts?

 

Thanks!

 



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#2 dicke

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Posted 26 July 2013 - 09:46 PM

Hi,

A bit more information about the desktop would help. Operating system? Security program? RAM? Other problems when trying to operate while on the desktop? Nothing personal just the basics.

Thanks


Stay well and surf safe [stay protected]

Dick E


#3 bbuser

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Posted 27 July 2013 - 02:55 PM

Hi,

A bit more information about the desktop would help. Operating system? Security program? RAM? Other problems when trying to operate while on the desktop? Nothing personal just the basics.

Thanks

 

Hiya,

 

I am running Windows 7 and have Avast running. I don't think it's the anti-virus though as it is also running on my problem free laptops around the house.

I have 6gb of RAM.

No other problems with the desktop, only that it causes my internet to drop for the whole house and require a LAN reset :(



#4 noknojon

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Posted 27 July 2013 - 10:25 PM

Hi -

Can we please check on a few prpblems that may be causing this on the desktop  -

 

First - Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Next - Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 
Click Go and copy / paste the result (Result.txt).

 

 

Thanks -


Edited by noknojon, 27 July 2013 - 10:27 PM.


#5 bbuser

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Posted 28 July 2013 - 04:23 PM

Hi -

Can we please check on a few prpblems that may be causing this on the desktop  -

 

First - Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

 Results of screen317's Security Check version 0.99.71  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.70.0.1100  
 Out of date Malwarebytes Anti-Malware installed!
 Java 7 Update 25  
 Adobe Flash Player 11.8.800.94  
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Firefox (22.0)
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#6 bbuser

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Posted 28 July 2013 - 04:43 PM


 

 

Next - Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 
Click Go and copy / paste the result (Result.txt).

 

 

Thanks -

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Desktop (administrator) on 28-07-2013 at 14:33:57
Running from "C:\Users\Desktop\Folders"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
#         Any other entries you had go here (new line no # no space);  
127.0.0.1 localhost
127.0.0.1 3dns.adobe.com 3dns-1.adobe.com 3dns-2.adobe.com 3dns-3.adobe.com 3dns-4.adobe.com activate.adobe.com activate-sea.adobe.com activate-sjc0.adobe.com activate.wip.adobe.com
127.0.0.1 activate.wip1.adobe.com activate.wip2.adobe.com activate.wip3.adobe.com activate.wip4.adobe.com adobe-dns.adobe.com adobe-dns-1.adobe.com adobe-dns-2.adobe.com adobe-dns-3.adobe.com adobe-dns-4.adobe.com
127.0.0.1 adobeereg.com practivate.adobe practivate.adobe.com practivate.adobe.newoa practivate.adobe.ntp practivate.adobe.ipp ereg.adobe.com ereg.wip.adobe.com ereg.wip1.adobe.com
127.0.0.1 ereg.wip2.adobe.com ereg.wip3.adobe.com ereg.wip4.adobe.com hl2rcv.adobe.com wip.adobe.com wip1.adobe.com wip2.adobe.com wip3.adobe.com wip4.adobe.com
127.0.0.1 www.adobeereg.com wwis-dubc1-vip60.adobe.com www.wip.adobe.com www.wip1.adobe.com
127.0.0.1 www.wip2.adobe.com www.wip3.adobe.com www.wip4.adobe.com wwis-dubc1-vip60.adobe.com crl.verisign.net CRL.VERISIGN.NET ood.opsource.net

========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)
PdaNet Broadband Adapter = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection 2"


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : COMPIT-CPFF4VU
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : PdaNet Broadband Adapter
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . :
   IPv4 Address. . . . . . . . . . . :
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, July 28, 2013 2:04:54 PM
   Lease Expires . . . . . . . . . . : Monday, July 29, 2013 2:04:54 PM
   Default Gateway . . . . . . . . . : 192.168.10.1
   DHCP Server . . . . . . . . . . . : 192.168.10.1
   DHCPv6 IAID . . . . . . . . . . . : 242756555
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-5D-2D-BF-78-2B-CB-93-3A-9B
   DNS Servers . . . . . . . . . . . : 192.168.10.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{9BF0E5A2-A9E2-4B27-A729-284D7022BDA0}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . :
   Link-local IPv6 Address . . . . . :
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  TEW-639GR
Address:  192.168.10.1

Name:    google.com
Addresses:  2607:f8b0:400a:801::1002
      173.194.33.34
      173.194.33.38
      173.194.33.39
      173.194.33.32
      173.194.33.46
      173.194.33.40
      173.194.33.35
      173.194.33.36
      173.194.33.33
      173.194.33.41
      173.194.33.37


Pinging google.com [173.194.33.37] with 32 bytes of data:
Reply from 173.154.13.37: bytes=32 time=11ms TTL=55
Reply from 173.154.13.37: bytes=32 time=11ms TTL=55

Ping statistics for 173.194.33.37:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 11ms, Average = 11ms
Server:  TEW-639GR
Address:  192.168.10.1

Name:    yahoo.com
Addresses:  206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=86ms TTL=49
Reply from 98.138.253.109: bytes=32 time=86ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 86ms, Maximum = 86ms, Average = 86ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...00 26 37 bd 31 12 ......PdaNet Broadband Adapter
 10...75 2b cb 43 3a 3b ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.10.1   192.168.10.107     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     192.168.10.0    255.255.255.0         On-link    192.168.10.107    276
   192.168.10.107  255.255.255.255         On-link    192.168.10.107    276
   192.168.10.255  255.255.255.255         On-link    192.168.10.107    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.10.107    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.10.107    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:9d38:3ab8:832:300c:b356:140e/128
                                    On-link
 10    276 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::832:300c:b386:140e/128
                                    On-link
 10    276 fe80::9491:7413:d544:c98d/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/28/2013 02:20:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x2439fc10
Faulting process id: 0xfd0
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (07/06/2013 04:00:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16457, time stamp: 0x50a2f9e3
Faulting module name: aswWebRepIE.dll_unloaded, version: 0.0.0.0, time stamp: 0x5137d145
Exception code: 0xc0000005
Fault offset: 0x70a060e8
Faulting process id: 0x10b4
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (06/29/2013 06:33:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 21.0.0.4879, time stamp: 0x518ec3cc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x2979f598
Faulting process id: 0x1154
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (06/09/2013 00:43:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 21.0.0.4879, time stamp: 0x518ec3cc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x2c2ffb90
Faulting process id: 0x109c
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (05/29/2013 02:28:21 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Firefox because of this error.

Program: Firefox
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Error: (05/29/2013 02:28:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 21.0.0.4879, time stamp: 0x518ec3cc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000096
Fault offset: 0x227ff6bc
Faulting process id: 0x404
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (04/16/2013 01:36:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16457, time stamp: 0x50a2f9e3
Faulting module name: msxml3.dll, version: 8.110.7601.17988, time stamp: 0x5091ff27
Exception code: 0xc0000005
Fault offset: 0x0002e64f
Faulting process id: 0x3f8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (04/07/2013 10:34:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 19.0.2.4814, time stamp: 0x5138a1d3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x1eaffa38
Faulting process id: 0x1198
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (04/04/2013 05:08:25 PM) (Source: Application Hang) (User: )
Description: The program Wow.exe version 5.2.0.16769 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8f0

Start Time: 01ce319195245861

Termination Time: 211

Application Path: C:\Program Files (x86)\World of Warcraft\Wow.exe

Report Id: ed4f81ac-9d84-11e2-93dc-782bcb933a9b

Error: (04/04/2013 05:07:16 PM) (Source: Application Hang) (User: )
Description: The program Wow.exe version 5.2.0.16769 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: dfc

Start Time: 01ce3190d61baca7

Termination Time: 284

Application Path: C:\Program Files (x86)\World of Warcraft\Wow.exe

Report Id: c20e9448-9d84-11e2-93dc-782bcb933a9b


System errors:
=============
Error: (07/28/2013 02:07:21 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (07/28/2013 02:07:21 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (07/26/2013 03:44:02 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (07/26/2013 03:44:02 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (07/24/2013 11:36:17 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (07/24/2013 11:36:17 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (07/22/2013 06:10:26 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (07/22/2013 06:10:26 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (07/22/2013 09:26:32 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (07/22/2013 09:26:32 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


Microsoft Office Sessions:
=========================
Error: (07/28/2013 02:20:32 PM) (Source: Application Error)(User: )
Description: firefox.exe22.0.0.491751c06b1bunknown0.0.0.000000000c00000052439fc10fd001ce8bd6c95a54c6C:\Program Files (x86)\Mozilla Firefox\firefox.exeunknown885e213a-f7cb-11e2-8579-782bcb933a9b

Error: (07/06/2013 04:00:07 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.1645750a2f9e3aswWebRepIE.dll_unloaded0.0.0.05137d145c000000570a060e810b401ce7a9c84c8e5e3C:\Program Files (x86)\Internet Explorer\iexplore.exeaswWebRepIE.dllccb170b0-e68f-11e2-8e72-782bcb933a9b

Error: (06/29/2013 06:33:34 PM) (Source: Application Error)(User: )
Description: firefox.exe21.0.0.4879518ec3ccunknown0.0.0.000000000c00000052979f598115401ce753175d73877C:\Program Files (x86)\Mozilla Firefox\firefox.exeunknown139faea7-e125-11e2-bad1-782bcb933a9b

Error: (06/09/2013 00:43:52 PM) (Source: Application Error)(User: )
Description: firefox.exe21.0.0.4879518ec3ccunknown0.0.0.000000000c00000052c2ffb90109c01ce65360cbbea4aC:\Program Files (x86)\Mozilla Firefox\firefox.exeunknowne90e467e-d13c-11e2-bec2-782bcb933a9b

Error: (05/29/2013 02:28:21 PM) (Source: Application Error)(User: )
Description: Firefox000000000

Error: (05/29/2013 02:28:21 PM) (Source: Application Error)(User: )
Description: firefox.exe21.0.0.4879518ec3ccunknown0.0.0.000000000c0000096227ff6bc40401ce5ca65c7b675cC:\Program Files (x86)\Mozilla Firefox\firefox.exeunknownaf1fe073-c8a6-11e2-a570-782bcb933a9b

Error: (04/16/2013 01:36:34 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.1645750a2f9e3msxml3.dll8.110.7601.179885091ff27c00000050002e64f3f801ce3ae212d6ebb2C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\System32\msxml3.dll538dd88c-a6d5-11e2-a951-782bcb933a9b

Error: (04/07/2013 10:34:05 AM) (Source: Application Error)(User: )
Description: firefox.exe19.0.2.48145138a1d3unknown0.0.0.000000000c00000051eaffa38119801ce33b1213b2d8dC:\Program Files (x86)\Mozilla Firefox\firefox.exeunknown57c5c76d-9fa9-11e2-b73f-782bcb933a9b

Error: (04/04/2013 05:08:25 PM) (Source: Application Hang)(User: )
Description: Wow.exe5.2.0.167698f001ce319195245861211C:\Program Files (x86)\World of Warcraft\Wow.exeed4f81ac-9d84-11e2-93dc-782bcb933a9b

Error: (04/04/2013 05:07:16 PM) (Source: Application Hang)(User: )
Description: Wow.exe5.2.0.16769dfc01ce3190d61baca7284C:\Program Files (x86)\World of Warcraft\Wow.exec20e9448-9d84-11e2-93dc-782bcb933a9b


=========================== Installed Programs ============================

Adobe AIR (Version: 3.6.0.6090)
Adobe Audition 3.0 (Version: 3.0)
Adobe Audition 3.0 Vista Compatibility
Adobe Flash Player 11 ActiveX (Version: 11.7.700.169)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Media Player (Version: 1.8)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Story (Version: 1.0.571)
Amazon Kindle
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Audacity 2.0
avast! Free Antivirus (Version: 8.0.1483.0)
Bonjour (Version: 3.0.0.10)
calibre (Version: 0.8.24)
CPUID CPU-Z 1.61.3
Creative Live! Cam Video IM Pro Driver (1.03.02.00)
CutePDF Writer 2.8
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (Version: 1.6.18)
DVD Decrypter (Remove Only)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
DVD Shrink 3.2
EPSON Scan
EPSON WorkForce 545 Series Printer Uninstall
FileZilla Client 3.5.1 (Version: 3.5.1)
Final Draft (Version: 8.0.1.89)
Google Talk Plugin (Version: 4.2.1.14031)
HandBrake 0.9.8 (Version: 0.9.8)
ImgBurn (Version: 2.5.7.0)
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Kindle Previewer
K-Lite Codec Pack 9.6.0 (Full) (Version: 9.6.0)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Standard 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mobipocket Creator 4.2 (Version: 4.2.41)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
Nero Burning ROM 10 (Version: 10.2.11000.12.100)
Nero Burning ROM 10 (Version: 10.5.10300)
Nero Control Center 10 (Version: 10.2.10600.0.6)
Nero Core Components 10 (Version: 2.0.17400.8.2)
NVIDIA 3D Vision Controller Driver 301.42 (Version: 301.42)
NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
NVIDIA Control Panel 311.06 (Version: 311.06)
NVIDIA Graphics Driver 311.06 (Version: 311.06)
NVIDIA Install Application (Version: 2.1002.108.688)
NVIDIA PhysX (Version: 9.12.0213)
NVIDIA PhysX System Software 9.12.0213 (Version: 9.12.0213)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
Pamela Pro 4.8 (Version: 4.8)
PdaNet+ for Android 4.01
PDF Settings CS5 (Version: 10.0)
PDFZilla V1.2.9
PxMergeModule (Version: 1.00.0000)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Skype™ 6.3 (Version: 6.3.105)
Spotify (Version: 0.8.4.124.ga3559d86)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VLC media player 1.1.10 (Version: 1.1.10)
Winamp (Version: 5.61 )
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
WM Capture 5 (Version: 5.0)

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8174.45 MB
Available physical RAM: 6061.62 MB
Total Pagefile: 16347.08 MB
Available Pagefile: 14120.64 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.73 MB

========================= Partitions: =====================================

1 Drive c: (OSDisk) (Fixed) (Total:917.84 GB) (Free:42.74 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:13.67 GB) (Free:7.61 GB) NTFS
4 Drive f: () (Fixed) (Total:698.63 GB) (Free:319.97 GB) NTFS

========================= Users: ========================================

User accounts for

Administrator            Desktop                  Guest                    
         

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#7 noknojon

noknojon

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Posted 29 July 2013 - 05:31 AM

Hi -
Just a few quick observations -

Malwarebytes Anti-Malware version 1.70.0.1100 < Please note that this is a very old version.
Open your Malwarebytes program > Click on Update > Check for Updates (this may take several minutes)
Now run a Quick scan with the program and post the results back here -

Update your Firefox HERE
Update your Adobe Reader HERE

Please list your Make and Model of computer and post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Directions Here

NOTE : For your Reply, just click in the open Reply box below this post, or click on More Reply Options.
Please do not use the Quote or Multi Quote functions, to repeat all of the last post -

Thank You -





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