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win32.Downloader.gen found by spybot, but cannot be removed


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3 replies to this topic

#1 vpowers

vpowers

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Posted 26 July 2013 - 03:55 PM

Could anyone tell me what I can do to get rid of it? My computer is running very slowly.

I have windows 8. I am not sure what other information you might need to help.

Thanks!

Vanessa


Edited by vpowers, 26 July 2013 - 03:57 PM.


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#2 Blind Faith

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Posted 28 July 2013 - 03:18 PM

Hello and welcome to BleepingComputer! 
 
 
 
I am Elle and I will be helping you out with your problem. Firstly, you should know that we are working with specific tools which are used to identify the possible threats present on your system so I will analyze the results they produce. 
 
 
As a start we need to have some more up-to-date logs than the ones you have already provided. The current state of the files on your system might have changed so we need to get a clear look on that aspect. DO NOT bring any changes to the system except the ones I tell you to as that may produce more damage than helping us. 
 
If you will encounter a delay of over 2 days from me, please don't hesitate and private message me (link in the signature). 
Do not forget to check your topic periodically and subscribe to it so that you can receive notifications regarding my replies.
 
 
 
Please generate other DDS logs (download it from here if you haven't already) and post them in your next reply along with other changes that may have occured since you last posted.
Also download and run GMER from this link:http://www.gmer.net/gmer.zip
 
 
 
Thank you very much for your patience. 
 
 
 
 
Regards,
 
Elle

Edited by Blind Faith, 28 July 2013 - 03:19 PM.

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#3 Blind Faith

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Posted 01 August 2013 - 05:13 PM

Hi,

 

 

 

Do you still need help? Please let us know.

 

 

 

Elle 


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#4 Blind Faith

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Posted 03 August 2013 - 04:23 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Can you hear it?It's all around!

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