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PC Powering off randomly, without warning.


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#1 DavidMarlan

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Posted 26 July 2013 - 02:03 PM

Hi, I wasn't sure where to post this, but hopefully this is the right place!

THE PROBLEM:

Recently, about a week ago, my computer has begun to start powering off entirely randomly. Sometimes it will last 5 minutes, other times it will last upwards of 10 hours. Upon power-off, it will attempt to reboot, sometimes on it's first try, sometimes it takes a few tries, sometimes I have to force poweroff to stop the cycle. And recently I've noticed a not sogood sounding noise coming out for a brief moment sometimes. As if a CD was spinning poorly (but no CD is inserted).

During the POST(?) sometimes it would give the error message that there has been an overclocking failure. Since then, I've set my BIOS Settings back to factory default, the errormessage no longer shows up since, but my PC will still powerdown unexpectantly.

The only thing I could possibly think that changed is that I bought a new Joystick (The Cyborg Fly 5) when the problems started occuring. The joystick is now unplugged, and driversuninstalled (AFAIK), but the problem is persisting. Another thing I noticed though may be of no use at all, is that when I plugged in my iPhone the problem seemed to happen more often.

But it still happens when unplugged, so that might just be coincidence. (And I've had no problems with plugging my phone in, or my entire PC set up in general in the past year until recently.)

I want to reformat and hope maybe that will fix things, but I'm not sure if it's some kind of hardware issue and I'll just be wasting my time. Hopefully you guys know more than I do! Any help would be appreciated, thanks!

P.S.: Apparently my PC doesn't want to get fixed. It usually lasts at least a decent amount of time, but today it powered off twice within a couple minutes of me trying to write this thread :(


Edited by hamluis, 26 July 2013 - 03:08 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 GodfatherKing

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Posted 26 July 2013 - 02:09 PM

It sounds like hardware... 

 

:step1:  Publish a snapshot with Speccy:

http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/#entry1797792

 

:step2: CrystalDiskInfo

 

Please run CrystalDiskInfo to check the hard disk.

 

1. Download CrystalDiskInfo Portable.

 

    ==> http://sourceforge.jp/projects/crystaldiskinfo/downloads/43436/CrystalDiskInfo2_7_5b.zip/

 

2. Unpack the program on your desktop.

 

3. Run it and post a screenshot from the results.

 

:step3: Please download MiniToolBox , save it to your desktop and run it.

 

Checkmark the following checkboxes

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Close your browsers and click Go. Post the Result.txt located in the same directory as the tool.


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 DavidMarlan

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Posted 26 July 2013 - 02:15 PM

Speccy: http://speccy.piriform.com/results/Pss52w4NeaOODrEBIpaZ0Ai

Crystal Disc: http://puu.sh/3Mo4R.png
 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by CHAD (administrator) on 26-07-2013 at 14:13:12
Running from "C:\Users\CHAD\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ================================

Could not start eventlog service, could not read events.

The Windows Event Log service is starting.
The Windows Event Log service could not be started.

A system error has occurred.

The system cannot find message text for message number 0x1069 in the message file for (null).

More help is available by typing NET HELPMSG 4201.


=========================== Installed Programs ============================

7-Zip 9.20
AC3Filter 2.5b (Version: 2.5b)
Adobe AIR (Version: 3.7.0.1530)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Arma 2: Operation Arrowhead
Arma 3 Alpha
Battlefield 2™
BioWare Premium Module: Neverwinter Nights™ Kingmaker
BitTorrent (Version: 7.8.0.29626)
Bonjour (Version: 3.0.0.10)
BYOND (Version: 498.1163)
Combat Manager (Version: 1.4.7)
Counter-Strike: Source
DAEMON Tools Lite (Version: 4.46.1.0328)
Dark Souls Prepare to Die Edition (Version: 1.0.0000.130)
Dead Space™ 3 (Version: 1.0.0.0)
Diablo II
DivX Setup (Version: 2.6.1.24)
Dota 2
Dropbox (Version: 2.0.22)
Explorer Suite III
FXAA Post Process Injector
Garry's Mod
Haali Media Splitter
Half-Life 2
Half-Life 2: Episode One
Half-Life 2: Episode Two
Hotline Miami
Installer (Version: 1.0.0)
Intel® Network Connections 15.6.25.0 (Version: 15.6.25.0)
Intel® Rapid Storage Technology (Version: 10.1.0.1008)
iTunes (Version: 11.0.4.4)
Java 7 Update 21 (64-bit) (Version: 7.0.210)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
JMicron JMB36X Driver (Version: 1.17.58.2)
Left 4 Dead 2
LogMeIn Hamachi (Version: 2.1.0.296)
marvell 91xx driver (Version: 1.0.0.1051)
Matroska Pack
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Game Long Name
Neverwinter Nights Diamond Edition
Nexus Mod Manager (Version: 0.44.15)
Notepad++ (Version: 6.2.3)
NVIDIA 3D Vision Controller Driver 314.07 (Version: 314.07)
NVIDIA 3D Vision Driver 314.07 (Version: 314.07)
NVIDIA Control Panel 314.07 (Version: 314.07)
NVIDIA Graphics Driver 314.07 (Version: 314.07)
NVIDIA HD Audio Driver 1.3.23.1 (Version: 1.3.23.1)
NVIDIA Install Application (Version: 2.1002.109.706)
NVIDIA Photoshop Plug-ins 64 bit (Version: 8.50)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1407)
NVIDIA Update 1.12.12 (Version: 1.12.12)
NVIDIA Update Components (Version: 1.12.12)
Open Broadcaster Software
OpenAL
PDF Settings CS6 (Version: 11.0)
PlanetSide 2
Project Reality: BF2 (Version: v0.981)
PunkBuster Services (Version: 0.987)
puush (Version: 1.0.0.0)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.6235)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.32.0)
Sid Meier's Civilization V SDK
Skype Click to Call (Version: 6.10.13089)
Skype™ 6.6 (Version: 6.6.106)
Speccy (Version: 1.22)
StarCraft II (Version: 2.0.9.26147)
Steam (Version: 1.0.0.0)
Superfighters Deluxe Pre-Alpha
SWAT 4 - The Stetchkov Syndicate (Version: 1.0.0)
SWAT 4 (Version: 1.0.31973)
Team Fortress 2
TeamSpeak 3 Client (Version: 3.0.10)
Tombraider
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
VIPRE Internet Security (Version: 6.1.5493)
VLC media player 2.0.5 (Version: 2.0.5)
Warcraft III
WinRAR 4.20 (64-bit) (Version: 4.20.0)
WinZip 15.5 (Version: 15.5.9580)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 12%
Total physical RAM: 16360.87 MB
Available physical RAM: 14279.96 MB
Total Pagefile: 32719.93 MB
Available Pagefile: 30533.93 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.54 MB

========================= Partitions: =====================================

1 Drive c: (WINDOWS 7) (Fixed) (Total:78.13 GB) (Free:14.18 GB) NTFS
2 Drive d: (SSD PROGRAMS) (Fixed) (Total:9.77 GB) (Free:8.56 GB) NTFS
3 Drive e: (STORAGE MAIN) (Fixed) (Total:465.76 GB) (Free:448.64 GB) NTFS
4 Drive f: (EXTRA STORAGE 1) (Fixed) (Total:48.83 GB) (Free:48.75 GB) NTFS
5 Drive g: (EXTRA STORAGE 2) (Fixed) (Total:36.13 GB) (Free:36.03 GB) NTFS
6 Drive h: (EXTRA STORAGE 3) (Fixed) (Total:99.09 GB) (Free:76.86 GB) NTFS
8 Drive j: (Tomb Raider) (CDROM) (Total:9.36 GB) (Free:0 GB) CDFS
9 Drive k: (EXTRA STORAGE 4) (Fixed) (Total:100.21 GB) (Free:100.12 GB) NTFS
10 Drive q: (EXTRA STORAGE 5) (Fixed) (Total:97.66 GB) (Free:97.57 GB) NTFS
11 Drive x: (SSD GAMES) (Fixed) (Total:135.67 GB) (Free:20.14 GB) NTFS

========================= Users: ========================================

User accounts for \\CHAD-PC

Administrator            CHAD                     Guest                    
UpdatusUser              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

 



#4 GodfatherKing

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Posted 26 July 2013 - 02:36 PM

Speccy doesn't give me the answers I had hoped it would. Everything in the Speccy rapport looks normal to me. But I'm not a hardware expert.  The mintoolbar log doesn't give me a right indication. There are many drives/partitions in this computer. 

 

 

My opinion:

 

Check the power supply, is the power cable good attached to the computer?  


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#5 DavidMarlan

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Posted 26 July 2013 - 02:38 PM

I guess I'm on my own then/take it to a repair shop? I'll take a look at the PSUP.


Edited by DavidMarlan, 26 July 2013 - 02:38 PM.


#6 GodfatherKing

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Posted 28 July 2013 - 06:46 AM

Yes, it looks hardware related. 


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:





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