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Intermittent connectivity


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#1 skungamaug

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Posted 26 July 2013 - 11:49 AM

Hi:

I am new to this forum, and have joined to try to resolve this frustrating problem. I am operating a desk top pc, running Windows XP,  connected by wire to my (new) 2 wire ATT supplied modem.

My internet connection is on for 20 seconds, and then off for 5 seconds.  ( I know this by watching the "Net Work Connections" status, plus a little balloon keeps popping up to tell me.)   This happens continuously. 

Also connected to the same modem are:

1) Another desktop computer that does NOT experience this problem and

2) A wireless laptop that does NOT experience this problem.

 

To date I have tried the following:

1) Tried another wire connecting the computer to the modem - no help

2) Tried all the other modem output jacks - no help

3) Purchased another ethernet controller and disabled the original one - no help.

4) Spent an hour on the phone with the ATT tech - no problem discovered - didn't think there would be as the modem works just fine with other computers . That is the first thing I did.

5)  Have reset, reconnected - turned computer and modem off and on more than once - no help

6) Have tried with firewall on and with it off,

7) currently have no virus protection program installed.  Can't download one to check as this intermittent business prohibits that.

 

The modem is new as the prior one went gonzo after a lightening storm. Can'y exactly remember whether this problem started iimmediately with the new modem.

 

This intermittent operation results in continuous "try Again" messages, as well as making it impossible to send or receive any lengthy downloads etc.

 

Hope there is help for me.  It must be some sort of software problem - or a virus?



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#2 dc3

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Posted 26 July 2013 - 12:21 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 skungamaug

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Posted 26 July 2013 - 01:16 PM

Hi Arachni*

 

OK, it is posted below.  Thanks for your looking.

 

 

 

 

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by User (administrator) on 26-07-2013 at 14:12:54
Running from "C:\Documents and Settings\User\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1       localhost

========================= IP Configuration: ================================

3Com 3C920B-EMB Integrated Fast Ethernet Controller = Local Area Connection 7 (Disconnected)
SMC EZ Card 10/100 PCI (SMC1211TX) = Local Area Connection 6 (Disconnected)
ASIX AX88772 USB2.0 to Fast Ethernet Adapter = Local Area Connection 9 (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 9"

set address name="Local Area Connection 9" source=dhcp
set dns name="Local Area Connection 9" source=dhcp register=PRIMARY
set wins name="Local Area Connection 9" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : JOHN

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Broadcast

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : gateway.pace.com



Ethernet adapter Local Area Connection 9:



        Connection-specific DNS Suffix  . : gateway.pace.com

        Description . . . . . . . . . . . : ASIX AX88772 USB2.0 to Fast Ethernet Adapter

        Physical Address. . . . . . . . . : 00-14-D1-B0-8E-78

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.111

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.254

        DHCP Server . . . . . . . . . . . : 192.168.1.254

        DNS Servers . . . . . . . . . . . : 192.168.1.254

        Lease Obtained. . . . . . . . . . : Friday, July 26, 2013 2:12:42 PM

        Lease Expires . . . . . . . . . . : Saturday, July 27, 2013 2:12:42 PM

Server:  homeportal
Address:  192.168.1.254

Name:    google.com
Addresses:  173.194.43.40, 173.194.43.33, 173.194.43.39, 173.194.43.38
      173.194.43.32, 173.194.43.34, 173.194.43.37, 173.194.43.41, 173.194.43.36
      173.194.43.46, 173.194.43.35



Pinging google.com [74.125.226.193] with 32 bytes of data:



Reply from 74.125.226.193: bytes=32 time=16ms TTL=56

Destination host unreachable.



Ping statistics for 74.125.226.193:

    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),

Approximate round trip times in milli-seconds:

    Minimum = 16ms, Maximum = 16ms, Average = 16ms

Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 14 d1 b0 8e 78 ...... ASIX AX88772 USB2.0 to Fast Ethernet Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      192.168.1.0    255.255.255.0    192.168.1.111   192.168.1.111      20
    192.168.1.111  255.255.255.255        127.0.0.1       127.0.0.1      20
    192.168.1.255  255.255.255.255    192.168.1.111   192.168.1.111      20
        224.0.0.0        240.0.0.0    192.168.1.111   192.168.1.111      20
  255.255.255.255  255.255.255.255    192.168.1.111   192.168.1.111      1
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/26/2013 00:51:17 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (07/26/2013 00:51:17 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (07/26/2013 00:51:17 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (07/25/2013 04:28:57 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2011":
2013/07/25:16:28:57 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32771)

Error: (07/25/2013 04:28:38 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2011":
2013/07/25:16:28:38 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32768)

Error: (07/25/2013 04:28:30 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2011":
2013/07/25:16:28:30 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32768)

Error: (07/25/2013 04:28:29 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2011":
2013/07/25:16:28:29 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)

Error: (07/25/2013 04:28:28 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2011":
2013/07/25:16:28:28 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)

Error: (07/25/2013 04:28:28 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2011":
2013/07/25:16:28:28 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)

Error: (07/25/2013 04:28:28 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2011":
2013/07/25:16:28:28 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)


System errors:
=============
Error: (07/26/2013 01:56:56 PM) (Source: 0) (User: )
Description: \Device\HarddiskVolumeShadowCopy2C:

Error: (07/26/2013 01:56:41 PM) (Source: 0) (User: )
Description: \Device\HarddiskVolumeShadowCopy2C:C:


Microsoft Office Sessions:
=========================
Error: (07/26/2013 00:51:17 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (07/26/2013 00:51:17 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (07/26/2013 00:51:17 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (07/25/2013 04:28:57 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 20112013/07/25:16:28:57 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32771)

Error: (07/25/2013 04:28:38 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 20112013/07/25:16:28:38 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32768)

Error: (07/25/2013 04:28:30 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 20112013/07/25:16:28:30 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32768)

Error: (07/25/2013 04:28:29 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 20112013/07/25:16:28:29 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)

Error: (07/25/2013 04:28:28 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 20112013/07/25:16:28:28 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)

Error: (07/25/2013 04:28:28 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 20112013/07/25:16:28:28 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)

Error: (07/25/2013 04:28:28 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 20112013/07/25:16:28:28 john motycka Menu Item selected: Current Window(Write Checks - First Niagra Checking) ERROR getting text for id (32769)


=========================== Installed Programs ============================

2Wire Wireless Client
ABBYY FineReader 6.0 Sprint (Version: 6.00.1990.41618)
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Adobe AIR (Version: 2.5.0.16600)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Avery DesignPro
AX88772 (Version: 1.00.0000)
Bonjour (Version: 3.0.0.10)
Bridge Baron 10
Carbonite (Version: 5.3.1 build 2232 (Aug-29-2012))
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Critical Update for Windows Media Player 11 (KB959772)
FileZilla Client 3.5.1 (Version: 3.5.1)
FromDocToPDF Toolbar
Garmin City Navigator North America NT 2008 (Version: 9.0.0.0)
Garmin Trip and Waypoint Manager v4 (Version: 4.0.0.0)
Genesis III Graphics Edition (Version: 3.1.27)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.153)
GoToMyPC (Version: 8.0.943)
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
League Manager 2005
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LightScribe System Software  1.10.13.1 (Version: 1.10.13.1)
Matrox Imaging Products
McAfee Security Scan Plus (Version: 3.0.318.3)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft FrontPage 2000 (Version: 9.00.2720)
Microsoft Image Composer 1.5
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft LifeCam (Version: 3.60.253.0)
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Disc 2 (Version: 9.00.2720)
Microsoft Office 2000 Small Business (Version: 9.00.2720)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 3.0.50106.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 6.0 Parser (Version: 6.10.1129.0)
Multimedia Card Reader (Version: 2.00.03.01)
Musicnotes Player
Musicnotes Software Suite 1.0 (Version: 1.0)
Nero 7 Essentials (Version: 7.03.0581)
neroxml (Version: 1.0.0)
NVIDIA nForce Drivers
OpenMG Limited Patch 4.0-04-08-02-01
OpenMG Secure Module 4.0.00 (Version: 4.0.00.06170)
Paint.NET v3.5.10 (Version: 3.60.0)
Payroll Mate (2011) 7.0.4
Payroll Mate (2012) 8.0.12
Payroll Mate (2013) 9.0.5
PictureGear 4.1Lite
PowerDVD
PrimoPDF -- brought to you by Nitro PDF Software (Version: 4.1.0.11)
QuickBooks
QuickBooks (Version: 21.0.4004.904)
QuickBooks Pro 2011 (Version: 21.0.4004.904)
SBC Yahoo! Applications
SBC Yahoo! DSL Home Networking Installer
Skype™ 5.10 (Version: 5.10.116)
SonicStage 2.1.00
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
SupportSoft Assisted Service (Version: 15)
TOPO! 4 (Version: 4.2.6)
Turbo Tourney 2010 (Version: 15.0.0)
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Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
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Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
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Update for Windows XP (KB943729)
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Update for Windows XP (KB951978) (Version: 1)
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Update for Windows XP (KB955839) (Version: 1)
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Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebEx Support Manager for Internet Explorer (Version: 6.5.4917)
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Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
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Windows Presentation Foundation (Version: 3.0.6920.0)
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Windows XP Service Pack 3 (Version: 20080414.031525)
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Yahoo! Install Manager

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 1983.48 MB
Available physical RAM: 909.95 MB
Total Pagefile: 2506.36 MB
Available Pagefile: 1485.8 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.81 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.76 GB) (Free:422.36 GB) NTFS
3 Drive e: () (Fixed) (Total:37.25 GB) (Free:28.15 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN

Administrator            Guest                    HelpAssistant            
QBDataServiceUser17      QBPOSDBSrvUser           SUPPORT_388945a0         
User                     

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini011713-01.dmp
C:\WINDOWS\Minidump\Mini011713-02.dmp
C:\WINDOWS\Minidump\Mini080611-01.dmp

**** End of log ****
 



#4 dc3

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Posted 27 July 2013 - 10:45 AM

Try the diagnosis suggested in the link below.

 

Test Network Connection with Ping and PathPing


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 skungamaug

skungamaug
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Posted 29 July 2013 - 09:20 AM

OK.  All is fixed, but wish I understood why.

1) Went to site you mentioned. Tried to ping first step - 127.0.0.1   Got no response?  Not sure if I even should have. So figured problem might be in internet protocol files.

2) Decided to uninstall all of Yahoo and did so.

3) After doing so, tried to connect to internet before reinstalling and to my surprise, all is working as it should.  No yahoo files on computer at all?






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