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do I have crsssss90210 virus??? Microsoft says I do


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#1 dgreear

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Posted 25 July 2013 - 06:58 PM

Been told I have the crxss or some such virus.  Did a scan with combo fix.  need someone to look at it.



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#2 hamluis

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Posted 26 July 2013 - 05:02 AM

Please follow Steps 6-8 at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html and initiate a new topic in the forum which contains the Prep Guide.

 

In addition, insert your ComboFix log into the body of your new topic.

 

You will then be in the proper hands :).

 

Louis



#3 xXToffeeXx

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Posted 26 July 2013 - 05:09 AM

Just to add to this quickly, if you do not have the log file (for combofix) still up then it should be located at C:\Combofix.txt. If you have any problems with any of the steps, feel free to ask.

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Edited by xXToffeeXx, 26 July 2013 - 05:09 AM.

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#4 hamluis

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Posted 27 July 2013 - 09:08 AM

Reference:  http://www.bleepingcomputer.com/forums/t/502396/do-i-have-crsssss90210-virus-microsoft-says-i-do/

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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