I've read the above, acknowledge, and understand the "terms and conditions." I have posted the only log I'm able to produce on my own, which is probably not as useful as you'd like it to be. If there is another log I can run from Ubuntu, I'd be happy to run it and post it. If not, I am unable to access my hard drive, let alone windows, so producing a windows based log is not possible at the moment.
Thank you, I understand that first post is a bit generic, but you are doing fine so far.
I reviewed your old topic and I see it was quite the journey, and we will work to address all of your issues one by one.
First: I do believe this was initially caused by a virus, but if this would be better suited to another forum, I would be happy to move this post there. I'm running on a Dell Latitude E600 series (I don't have the exact number) with Windows 7, 32 bit.
We will check for viruses before we are finished, but we need to start with checking the health of your disks followed by making Windows bootable again before we get that far.
My current problem is that my computer doesn't recognize my hard drive or windows outside of Ubuntu. I'm fairly certain even BIOS does not recognize it (I've run the dell BIOS diagnostic and it claims there is no hard drive). However, when I run various checks and scans in Ubuntu, it can see the drive, but the problem there is that I can't access the drive; I can receive information about it through scans, I think it even recognizes that windows is on it, but if I open a window and click on a folder in the drive (listed as 250 GB volume instead of by a letter) it freezes.
If you can see the drive on the Ubuntu Live CD than that is a good sign, and it means the drive should show in your BIOS as well. As far as the diagnostic routine, I am not sure what steps it takes so it is hard to say why it would or would not show the drive. The freezing can mean a few things, but in this case and based on your boot-repair log I believe your MBR is corrupted/incorrect and your partitions need to be repaired as well. No need to panic though
, there are a few things we can do to repair it if it's healthy, and additional options if not, so please wait for any instructions before continuing.
The only windows boot-related cd I had at the time (a windows defender cd) could not recognize that windows was on the computer. I recently downloaded an iso of a windows recovery environment (not something I usually do, but I'm desperate), and it also cannot recognize a windows installation. So far, the only access I have into that hard drive is through Ubuntu, an OS I am very minimally acquainted with.
Understood, Linux is definitely a little different, it took some time but I finally use it on my personal/work machine and I'm never looking back!
Where did you download the Recovery Console ISO from? Do you have additional blank CDs or USB drives that we can load tools on?
With no success there, I went to Ubuntu to find some programs that would allow me to boot into windows. I found one called "Boot Repair" that seemed like it would resolve the issue, but didn't. After that, the computer didn't recognize the hard drive at all, except for in Ubuntu as "250 GB volume" rather than by a letter association.
Before you ran the "Boot Repair" program where were you able to see the drive with a letter association? Also, before running the program, what would happen if you let the computer boot normally? Did you receive any message at all? I understand Windows Defender Offline and the Recovery Console ISO were unable to find a Windows installation - but did the machine still attempt to boot at all?
"Boot Repair" produced a log; I'll post it at the end of this. The log is from the second time I ran it.
I reviewed the log and I believe I have pinpointed the errors, we will address them as we go along.
I have also contacted the manufacturer (Dell) to attempt to get some recovery media. They are mailing me "OS Installation disks and hard drive;" I'm a little concerned with taking that solution. They want me to replace the hard drive, which will cause data loss on my end.
There are a few ways to replace a hard drive, and depending on its health sometimes you can clone it
(make an exact copy) over to a new hard drive. There are a few factors involved but if the drive needs to be replaced I will be happy to provide you with the instructions. The OS installation disks will be a good resource to have as well.
Also, the response claims "if Dell determines the fault is due to customer-induced damage, which is not covered by your limited warranty, we will inform you for the cost that you might incur." This is not ideal either, as the damage probably is my fault, and I'm not exactly sure how much they want from me (something I plan to find out very quickly). I've ran some scans with Ubuntu (fschk) which is like chkdsk for windows (so I've been told). If the results of that are of interest to anyone, I can post them. Basically, they're bad.
That's standard Dell boilerplate and I believe related more to physical damage (especially spills), but it does raise an interesting point, automated tools do not always fix the problem
and in some cases make things worse
! In the future I would advise asking for help before performing more advanced fixes like these, better safe than sorry!
Some more information: Dell warranty delivery came; I now have a blank hard drive preloaded with windows 7, as well as some recovery media. The problem is they sent me a 64 bit install disk and I'm almost positive I'm running 32 bit windows. The computer can't tell I have windows installed though, so I can't even tell at this point on my own, but I'm sure there is some way to check. Either way, those tools are now available. I only have 10 days though before I have to send either the new or old hard drive back.
Thank you for letting me know the tools arrived, and although the recovery media is 64-bit we still may be able to use it for our needs. For now please answer my questions above, I have summarized them below.In your next post I need the following:
- Where did you download the Recovery Console ISO from?
- Do you have additional blank CDs or USB drives that we can load tools on?
- Before you ran the "Boot Repair" program where were you able to see the drive with a letter association?
- Before running the program, what would happen if you let the computer boot normally? Did you receive any message at all?
- Is there anything else you would like to add at this time?