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No audio device, Soundmax and volume control are gone


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#1 fixcompsafe

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Posted 25 July 2013 - 12:48 PM

Hi.

 

 

After ComboFix scan, my volume control caused bsod. Upon restart of the computer a "Found new hardware wizard" pops up and there is a "Found new hardware: Multimedia Audio Controller " icon on my taskbar. And Microsoft Error reported device driver issue, on its website it said "You received this message because a device driver installed on your computer caused Windows to stop unexpectedly." Now my volume control is gone. When I went to Sounds and Devices it says "No Audio Device". My soundmax is also not in my add/remove programs list.

 

 

Windows XP Professional 32-bit Version 2002 SP3


Edited by fixcompsafe, 25 July 2013 - 12:49 PM.


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#2 hamluis

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Posted 25 July 2013 - 01:59 PM

Install the sound drivers...the Soundmax is included with that package.

 

Louis



#3 fixcompsafe

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Posted 25 July 2013 - 02:16 PM

From where? XP drivers or Dell drivers (excuse my ignorence)? I went to Dell and searched for my service tag and downloaded the video and audio drivers but I still get no volume or video play.



#4 hamluis

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Posted 25 July 2013 - 02:53 PM

If you have a Drivers CD which came with your system, that will do.

 

If you don't have such and you have an OEM (Dell, HP, etc.) system...you should download the appropriate drivers from the system manufacturer's website.

 

If self-built....drivers CD for motherboard or website of motherboard manufacturer.

 

If you installed the correct drivers and you get no system recognition of function...that's the time I would be suspecting function failure on that board/system.

 

FWIW, you can run the Windows Sound/Audio troubleshooter, along with Direct X troubleshooter.  Using the Help menus in Windows should take you to those tools.

 

Louis






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