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Disabling an antivirus program


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16 replies to this topic

#1 RoadRacer#17

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Posted 24 July 2013 - 07:17 AM

How do I disable my antivirus programs (MS Security Essentials and Malwarebytes) so I can run  Tweaking.com's Windows Repair? 



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#2 hamluis

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Posted 24 July 2013 - 07:23 AM

Why...do you want to disable your AV to run this?

 

I've downloaded/installed/run this utility before on this system...and I've never had to dsiable AV to run any program.  The directions for using this program do not suggest such or otherwise indicate that doing so will facilitate install/use.

 

What is the real problem that you are trying to address...by running the Windows Repair utility?

 

Louis


Edited by hamluis, 24 July 2013 - 07:25 AM.


#3 RoadRacer#17

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Posted 24 July 2013 - 11:36 AM

Louis, thanks for your reply.  My basic problem is that when working online, my screen goes black with the message "Monitor Going To Sleep" then Windows closes and restarts.  Very annoying.  I've run antivirus and antimalware software but nothing was discovered.  Now I'm trying Tweaking.com's Windows Repair (All-in-One) but it says in red "Disable your antivirus before running repairs.  If the antivirus gets in the way at all it can keep some repairs from working."  This is why I want to know how to disable (and later enable) my antivirus software.  



#4 quietman7

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Posted 24 July 2013 - 02:01 PM

I've never seen anything in red saying to disable AV either.

In Step 1, Windows Repair (v1.9.15, the most current) advises:

Before trying to repair Windows you need to make sure your system is clean from infection. If your system is infected when you try to repair windows, not only with repairs not work but things could become worse.


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#5 RoadRacer#17

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Posted 24 July 2013 - 03:42 PM

Yes, Quietman, your quoted language is there and I did run my antivirus and antimalware programs before I proceeded.  However, the language I quoted that was in red is there, too, at least on my screen.  Nevertheless, I still don't know how to disable my antivirus software.  If someone knows how to safely do this I would appreciate knowing, whether or not some think I don't need to.  Thanks. 



#6 RoadRacer#17

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Posted 24 July 2013 - 03:47 PM

As to the problem I'm trying to fix, does anyone know why Windows suddenly closes and restarts?



#7 xXToffeeXx

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Posted 24 July 2013 - 03:52 PM

I believe this link should how you how to disable Microsoft Security Essentials: http://www.pcworld.com/article/2025707/how-to-temporarily-disable-microsoft-security-essentials.html

Hope this helps.

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#8 noknojon

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Posted 24 July 2013 - 03:54 PM

I do agree with both of the above, and I have used this tool several times.

But only since you wish to go that way here is a link for you -

Turn OFF (disable) your antivirus program while you run the scans.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

 

With MSE you simply open the program Click Settings and Untick Realtime Protection -

 

Sorry xXToffeeXx we Overposted each other -


Edited by noknojon, 24 July 2013 - 03:56 PM.


#9 noknojon

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Posted 24 July 2013 - 04:01 PM

 

As to the problem I'm trying to fix, does anyone know why Windows suddenly closes and restarts?

Not without further information -

 

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

 

Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

 

 

Thank You -



#10 cmptrgy

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Posted 24 July 2013 - 04:32 PM

I would find the message "Windows Repair (All-in-One) that says in red "Disable your antivirus before running repairs.  If the antivirus gets in the way at all it can keep some repairs from working." suspect especially since it's in addition with what anyone else is reporting and I wouldn't trust doing that yet.

 

Your basic problem is that when working online, the screen goes black with the message "Monitor Going To Sleep" then Windows closes and restarts

--- So if you do not go online but just work on your documents etc, that doesn't happen. Is this true?

--- When you do go online, approximately how long does it take the monitor to go to sleep?

--- Have you checked your power options?

------ I would throw in the possibility that the monitor is timed to go to sleep at the same time something is timed to turn off but there is resulting action is to restart immediately

------ Can you reset your power options to never go to sleep?

------ If Hibernate is enabled, disable it

------ Actually I would disable all power options to begin with

 

Another thing to scheck is your startups. You might have some "website application" that's the source of the problem

--- I know, I'm reaching but it's worth a check

Even though you are not finding any infections, I googled "Monitor going to sleep" and it appears that even though power settings can be involved that there has been such a virus involved

--- I don't know how to interpret what I found yet, but your red message sounds troubling to me at this time

 

Can you run in Safe Mode with networking safely?



#11 cmptrgy

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Posted 24 July 2013 - 04:37 PM

Sorry noknojon, I didn't see your message in time as I was writing my post and I believe your troubleshooting requests certainly make sense



#12 noknojon

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Posted 24 July 2013 - 06:01 PM

Hi  -

Can you please run the requested programs and Copy / Paste the logs back here so we may understand a bit more of your problem

 

Thank You -



#13 noknojon

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Posted 24 July 2013 - 06:17 PM

[attachment=140169:Tweaking Tool.JPG]

If this is the tool you refer to, I see no notice to Disable your Antivirus ??

This is a new direct download from Tweaking.com -

 

Did the Red notice appear on the Front or in some other page area ?

 

Thanks -


Edited by noknojon, 24 July 2013 - 06:18 PM.


#14 noknojon

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Posted 25 July 2013 - 04:04 AM

Hi -

It was just pointed out to me that there is a line where you do the last step (Start Repairs).

It is odd that I have run the progran but never noticed that earlier ! !

 

Not sure if it has been added in an update, but .............. it is there.

 

Sorry for the mis-understanding of your question -

 

Regards -



#15 quietman7

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Posted 25 July 2013 - 07:14 AM

I found the red warning line too after clicking Start Repairs which opens a new window showing the Repair Options. It is near the bottom just below the Select All button. The red warning was not on a previous version I used and I'm not sure when it was added.

Tweaking.com shows a screenshot on their home page (scroll down).

Click that link...I tried to post the image here but the board Editor advised I was not allowed to use that image extension.
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