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UNABLE TO BACKUP WITH 'SEAGATE' EXTERNAL DRIVE


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#1 IMSOMOL

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Posted 24 July 2013 - 07:02 AM

I have purchesed 'Seagate" Expansion Portable Drive Model SRD00F1 in order to download content of my old computer and transfer it to new upgraded PC (i7 4770 & Win 7 64but OS).  Unfortunately my old machine does not recognize External Drive (while my new PC does through USB 3.0 port). What should I do as old PC has only USB 2.0 ports?

 

My old PC is Pentium4 HP workstation with Win XP OS.

 

Thanks for your imput.



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#2 hamluis

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Posted 24 July 2013 - 07:18 AM

Seems to be known issue with that model, see https://www.facebook.com/notes/seagate-support/usb-communication-issues/136664549737484 .\

 

The drive is backwards compatible with USB 2.0, so that should not be a problem.

 

System requirements are XP, SP3...is SP3 installed on your system?

 

Louis



#3 IMSOMOL

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Posted 24 July 2013 - 10:48 PM

Thanks Hamluis, I did not indicate that on my first attempt to plug-in device pop-up window worne me to unplug as it may effect my system. Restoring my XP system has elimnated problem and now external dreve is recognised and can be used.



#4 hamluis

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Posted 25 July 2013 - 06:58 AM

Glad you resolved it, happy computing :).

 

Louis






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