Since I couldn't resist posting my first help post just now, I guess I should introduce myself.
Ending about 10 years ago, I spent 3-4 years as a CL in AOL AntiVirus boards and chat. After Subseven 2.1, the worst thing we helped with then was a manual fix of BleBla after some AV was done with it (for any who remember that bugger). Needless to say, rootkits were just getting started - and we had very little success with even the simplest ones - so I've been blindsided by the current proliferation of rootkits and ransomware. But then, I should have known it would only get worse.
MASSIVE learning curve going on here.