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Computer wont read discs on ANY cd/dvd drive

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#1 rm00208


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Posted 23 July 2013 - 05:00 PM

My computer wont read any of my discs on my cd/dvd rw drive, ive tried using a USB portable cd/dvd rw drive and it gives me the same problem (its a different make and model to my origional). It wont load cd's when i first input them and when i click on the drive in "my computer" it says its loading (the green bar at the top shows as much) but it never reaches the end it just get stuck about a cm from the end no matter how long i leave it! i've left it for over 24 hours before in frustration!

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#2 live_pc_expert


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Posted 24 July 2013 - 03:45 PM

Heres the fix. I'm a tech for a job. I'm sure it'll work. I help people
with this exact problem all the time.

FIRST: click start.

go to: RUN

in run type REGEDIT.

This will open the registry editor.

click the + sign next to HKEY_LOCAL_MACHINE

Then click the + sign next to SYSTEM

Then click the + sign next to CURRENTCONTROLSET

Then click the + Sign next to CONTROL

Then click the + sign next CLASS

NOW we're done clicking on + signs.

NEXT STEP click on the FOLDER labeled


now there should be more options on the right hand side of the this

Look for anything Labeled UPPER FILTERS or LOWER FILTERS if any or both
are present right click them. choose DELETE.

Now reboot the machine.

TA DA. your Drives are now listed again!!

I know it sounds scary but I know what I'm doing & it'll bring youre
drives back.

Windows reloads the defaults on the restart
bad burning filters will make drives invisible to Windows.


#3 boopme


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Posted 24 July 2013 - 04:15 PM

hello, we do not know the OP's skill level in the Registry. Since a suggestion has been made that involves modifying the registry, I'd mention. Modifying the registry can be dangerous (and can render your system unbootable) so it's advisable that you make a backup of the registry before proceeding.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot perform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry
  • Go Here and download ERUNT
    (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts
    (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
  • Start ERUNT
    (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
  • Choose a location for the backup
    (the default location is C:\WINDOWS\ERDNT which is acceptable).
  • Make sure that at least the first two check boxes are ticked
  • Press OK
  • Press YES to create the folder.
Registry Modifications

For more information about modifying the registry, see this Microsoft article: http://support.microsoft.com/default.aspx/kb/256986
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