I can sympathize with you, bkaren
. I'd like to help, but I'm no expert.
You might know about this feature of the windows operating system. Since a version of Windows2000
is involved, this info taken from my windowsXP probably doesn't apply exactly. It might help in some way to see it. I'm hoping someone with win2000 experience will see it and correct me.
So an error message
is shown on screen. One kind will be followed by a second box
, which gives you an option to get more information about it. There are several other types.
Since many actions done using the system can potentially be listed as 1 of 3 kinds of events,
you might find more information about any of them by using the Event Viewer built into winXP. An easy way to get there is Start
-->My Computer-->right-click select "manage" and you'll see this
. Three lists are maintained constantly, Applications
, Security & System. Each should be checked for information. All events are dated, so that's often the way to focus on finding a particular error
. Locate it, and right-click the highlighted line to get more info
. Click a link here to get even more at Microsoft Help & Support Center
. I'm not sure how familiar you are with this service, but you'll see the details of the particular error
this way. Read the details
and then perhaps follow through with the link to the Knowledge Base Articles below
the details. At least you can give it the "old college try". Communicate back to us what you find, or questions that inevitably arise when getting Microsoft-style supprt & help.
Edited by phawgg, 18 November 2004 - 08:46 PM.