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Software Updater won't go away :(


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39 replies to this topic

#1 Colonel R. French

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Posted 22 July 2013 - 12:52 PM

I have this program that starts every time I open Chrome. softwareupdater***.exe


Edited by Colonel R. French, 22 July 2013 - 12:53 PM.


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#2 Broni

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Posted 22 July 2013 - 08:23 PM

Is Chrome the only browser affected?


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#3 Colonel R. French

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Posted 22 July 2013 - 10:02 PM

Yes, it doesn't come up when I use IE. But I seldom use IE because it stores a lot of stuff on the hard drive. 



#4 Broni

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Posted 22 July 2013 - 10:04 PM

Reinstall Chrome...
 

  •     
  • Close all Chrome windows and tabs.
        
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
        
  • Click Programs and Features.
        
  • Double-click Google Chrome.
        
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


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#5 Colonel R. French

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Posted 22 July 2013 - 11:18 PM

I'll give that a try in the a.m. :)



#6 Broni

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Posted 22 July 2013 - 11:37 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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#7 Colonel R. French

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Posted 23 July 2013 - 09:40 AM

I was going to do the uninstall reinstall but I checked to make sure, this program starts when it detects an internet connection, it's not assoc. with a particular browser. And the name of it is SoftwareUpdater.Ui.exe.



#8 Broni

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Posted 23 July 2013 - 07:14 PM

My advice was based on your initial statement:

I have this program that starts every time I open Chrome. softwareupdater***.exe

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 Colonel R. French

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Posted 23 July 2013 - 08:38 PM

Security Check: Results of screen317's Security Check version 0.99.71  

 Windows Vista Service Pack 2 x64 (UAC is enabled)  
 Internet Explorer 9  
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 MVPS Hosts File  
 Spybot - Search & Destroy 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Adobe Flash Player 11.7.700.224  
 Adobe Reader 10.1.4 Adobe Reader out of Date!  
 Google Chrome 28.0.1500.71  
 Google Chrome 28.0.1500.72  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 WinPatrol winpatrol.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 BillP Studios WinPatrol WinPatrol.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1 % 
````````````````````End of Log`````````````````````` 


#10 Colonel R. French

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Posted 23 July 2013 - 08:44 PM

FSS: Farbar Service Scanner Version: 13-07-2013

Ran by Owner (administrator) on 23-07-2013 at 21:42:35
Running from "C:\Users\Owner\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll
[2009-09-16 17:12] - [2009-04-11 00:11] - 0268288 ____A (Microsoft Corporation) 3ED0321127CE70ACDAABBF77E157C2A7
 
C:\Windows\System32\drivers\afd.sys
[2012-02-16 03:46] - [2012-01-03 10:25] - 0404992 ____A (Microsoft Corporation) C4F6CE6087760AD70960C9EB130E7943
 
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-06-12 07:30] - [2013-05-08 00:14] - 1417576 ____A (Microsoft Corporation) 19A5E570048788BE9343FA96C15CEF6F
 
C:\Windows\System32\dnsrslvr.dll
[2011-04-13 22:09] - [2011-03-02 12:12] - 0117760 ____A (Microsoft Corporation) 06230F1B721494A6DF8D47FD395BB1B0
 
C:\Windows\System32\mpssvc.dll
[2009-09-16 17:12] - [2009-04-11 00:11] - 0603136 ____A (Microsoft Corporation) 897E3BAF68BA406A61682AE39C83900C
 
C:\Windows\System32\bfe.dll
[2009-09-16 17:12] - [2009-04-11 00:11] - 0458240 ____A (Microsoft Corporation) FFB96C2589FFA60473EAD78B39FBDE29
 
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe
[2009-09-16 17:12] - [2009-04-11 00:11] - 1433600 ____A (Microsoft Corporation) B75232DAD33BFD95BF6F0A3E6BFF51E1
 
C:\Windows\System32\wscsvc.dll
[2009-09-16 17:12] - [2009-04-11 00:11] - 0074752 ____A (Microsoft Corporation) 9EA3E6D0EF7A5C2B9181961052A4B01A
 
C:\Windows\System32\wbem\WMIsvc.dll
[2009-09-16 17:11] - [2009-04-11 00:11] - 0221696 ____A (Microsoft Corporation) D2E7296ED1BD26D8DB2799770C077A02
 
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll
[2009-09-16 17:12] - [2009-04-11 00:11] - 1081856 ____A (Microsoft Corporation) 6D316F4859634071CC25C4FD4589AD2C
 
C:\Windows\System32\es.dll
[2009-09-16 17:12] - [2009-04-11 00:11] - 0361984 ____A (Microsoft Corporation) E12F22B73F153DECE721CD45EC05B4AF
 
C:\Windows\System32\cryptsvc.dll
[2013-06-12 07:31] - [2013-04-24 00:09] - 0174592 ____A (Microsoft Corporation) 1B22BC0B71F65001479DAB792C3F626C
 
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2009-09-16 17:12] - [2009-04-11 00:11] - 0719872 ____A (Microsoft Corporation) CF8B9A3A5E7DC57724A89D0C3E8CF9EF
 
 
 
**** End of log ****


#11 Colonel R. French

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Posted 24 July 2013 - 11:17 AM

Trying to run Mini Tool Box, should it take more than an hour to run the FF Proxy check? I don't have Fox Fire installed on my machine.



#12 Colonel R. French

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Posted 24 July 2013 - 11:27 AM

RKill: Rkill 2.5.7 by Lawrence Abrams (Grinler)

Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 07/24/2013 12:24:01 PM in x64 mode.
Windows Version: Windows Vista ™ Home Premium Service Pack 2
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Owner\Desktop\MiniToolBox.exe (PID: 2712) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKLM\Software\Classes\exefile\shell\open\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
  * HKLM\Software\Classes\exefile\shell\runas\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
  127.0.0.1 www.007guard.com
  127.0.0.1 007guard.com
  127.0.0.1 008i.com
  127.0.0.1 www.008k.com
  127.0.0.1 008k.com
  127.0.0.1 www.00hq.com
  127.0.0.1 00hq.com
  127.0.0.1 010402.com
  127.0.0.1 www.032439.com
  127.0.0.1 032439.com
  127.0.0.1 www.0scan.com
  127.0.0.1 0scan.com
  127.0.0.1 1000gratisproben.com
  127.0.0.1 www.1000gratisproben.com
  127.0.0.1 1001namen.com
  127.0.0.1 www.1001namen.com
  127.0.0.1 100888290cs.com
  127.0.0.1 www.100888290cs.com
  127.0.0.1 www.100sexlinks.com
 
  20 out of 15381 HOSTS entries shown.
  Please review HOSTS file for further entries.
 
Program finished at: 07/24/2013 12:26:25 PM
Execution time: 0 hours(s), 2 minute(s), and 24 seconds(s)


#13 Colonel R. French

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Posted 24 July 2013 - 11:32 AM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Owner (administrator) on 24-07-2013 at 12:31:51
Running from "C:\Users\Owner\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


#14 Colonel R. French

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Posted 24 July 2013 - 11:34 AM

Re-doing Mini Tool Box



#15 Colonel R. French

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Posted 24 July 2013 - 11:36 AM

Mini Tool Box without FF Proxy check:

 

 
127.0.0.1       localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
 
There are 15361 more lines starting with "127.0.0.1"
 
========================= IP Configuration: ================================
 
Broadcom 802.11b/g WLAN = Wireless Network Connection (Connected)
Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)





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