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PC locks up frequently...


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10 replies to this topic

#1 James C H

James C H

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Posted 22 July 2013 - 02:23 AM

Hello,

 

My PC has begun to lock up on a regular bases. It has been doing so for the last two weeks and seems to be getting worse. There does not seem to be a paticular time it happens, I could be on the internet, playing a game or whilst the PC is on sleep mode. Im not sure of what steps I need to take to find out what the cause is. Any help would be great.

 

PC Specs

 

Windows 7

Intel Core i7

8.00GB

64bit-OS

NVidia GF GTX 560 Ti



BC AdBot (Login to Remove)

 


#2 noknojon

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Posted 22 July 2013 - 03:40 AM

Hello -

Run these small programs to give us a bit more information, and post the Make and Model of your computer.

 

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

 

Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 
Click Go and copy / paste the result (Result.txt).

 

Link Edited-

Thank You -


Edited by noknojon, 22 July 2013 - 03:45 AM.


#3 hamluis

hamluis

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Posted 22 July 2013 - 11:30 AM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#4 James C H

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Posted 23 July 2013 - 01:06 AM

Thanks, here you go...

 

 

 Results of screen317's Security Check version 0.99.71  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2013   
Microsoft Security Essentials     
Advanced SystemCare Ultimate      
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 DH Driver Cleaner Professional Edition
 Java™ 6 Update 22  
 Java™ 6 Update 37  
 Java 7 Update 25  
 Adobe Flash Player 11.8.800.94  
 Adobe Reader XI  
 Mozilla Firefox (22.0)
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 AVG avgwdsvc.exe
 IObit IObit Malware Fighter IMFsrv.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 IObit IObit Malware Fighter IMF.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by James (administrator) on 23-07-2013 at 07:03:00
Running from "C:\Users\James\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.socks_remote_dns", true
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® 82579V Gigabit Network Connection = Local Area Connection (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : James-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-26-83-16-23-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel® 82579V Gigabit Network Connection
   Physical Address. . . . . . . . . : F4-6D-04-3C-41-00
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::29b6:f791:9075:713d%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 23 July 2013 06:53:29
   Lease Expires . . . . . . . . . . : 24 July 2013 06:53:28
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 250899716
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-D5-46-39-F4-6D-04-3C-41-00
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.cable.virginmedia.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{29C908DC-AC0A-4E8C-9D74-5262BDBFFE1C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  BThomehub.home
Address:  192.168.1.254

Name:    google.com
Addresses:  2a00:1450:4009:808::1007
      173.194.41.137
      173.194.41.136
      173.194.41.133
      173.194.41.131
      173.194.41.129
      173.194.41.142
      173.194.41.134
      173.194.41.128
      173.194.41.132
      173.194.41.130
      173.194.41.135


Pinging google.com [173.194.41.136] with 32 bytes of data:
Reply from 173.194.41.136: bytes=32 time=31ms TTL=52
Reply from 173.194.41.136: bytes=32 time=31ms TTL=52

Ping statistics for 173.194.41.136:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 31ms, Average = 31ms
Server:  BThomehub.home
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.139.183.24
      206.190.36.45
      98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=205ms TTL=43
Reply from 206.190.36.45: bytes=32 time=211ms TTL=43

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 205ms, Maximum = 211ms, Average = 208ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 3ms, Average = 2ms
===========================================================================
Interface List
 14...00 26 83 16 23 eb ......Bluetooth Device (Personal Area Network)
 11...f4 6d 04 3c 41 00 ......Intel® 82579V Gigabit Network Connection
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.77     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.77    276
     192.168.1.77  255.255.255.255         On-link      192.168.1.77    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.77    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.77    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.77    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    276 fe80::/64                On-link
 11    276 fe80::29b6:f791:9075:713d/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/23/2013 06:55:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/22/2013 08:00:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2013 08:16:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2013 09:13:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2013 07:15:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 11:19:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 01:55:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 06:32:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 05:20:31 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/17/2013 09:01:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (07/23/2013 06:53:24 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 06:52:10 on ?23/?07/?2013 was unexpected.

Error: (07/23/2013 06:41:52 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5CMDre 00000001 00000080 00000000 00000005 0000000b

Error: (07/23/2013 06:41:52 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5CMDre 00000001 00000080 00000000 00000005 0000000b

Error: (07/23/2013 06:28:47 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!06d7(2648)

Error: (07/22/2013 07:58:31 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/22/2013 07:58:23 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 07:57:02 on ?22/?07/?2013 was unexpected.

Error: (07/22/2013 07:56:30 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5CMDre 00000001 00000080 00000000 00000005 0000000b

Error: (07/22/2013 07:56:30 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5CMDre 00000001 00000080 00000000 00000005 0000000b

Error: (07/22/2013 07:28:50 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!06d7(2648)

Error: (07/20/2013 08:15:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:11:23 on ?20/?07/?2013 was unexpected.


Microsoft Office Sessions:
=========================
Error: (07/23/2013 06:55:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/22/2013 08:00:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2013 08:16:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2013 09:13:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2013 07:15:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 11:19:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 01:55:12 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 06:32:11 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 05:20:31 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/17/2013 09:01:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
  Date: 2012-01-13 17:06:19.649
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\nvd3dumx.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-13 17:06:19.637
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\nvd3dumx.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-13 17:05:22.421
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\nvd3dumx.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-13 17:05:22.358
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\nvd3dumx.dll because the set of per-page image hashes could not be found on the system.


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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
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========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 8168.79 MB
Available physical RAM: 5491.28 MB
Total Pagefile: 16335.77 MB
Available Pagefile: 12766.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.48 MB

========================= Partitions: =====================================

1 Drive c: (SYSTEM) (Fixed) (Total:919.02 GB) (Free:576.14 GB) NTFS

========================= Users: ========================================

User accounts for \\JAMES-PC

Administrator            ASPNET                   Guest                    
James                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

 

 

 

 



#5 James C H

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Posted 23 July 2013 - 01:10 AM

And this too...

 

http://speccy.piriform.com/results/XM4BTttEZ0e1ssTDSwcUPXu

 



#6 noknojon

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Posted 23 July 2013 - 06:29 AM

Java™ 6 Update 22 
 Java™ 6 Update 37 < Old Java installs must be removed (Version7 Update25 is current)

You have all of these Antivirus programs installed where there should be only one

From this list I would only keep Microsoft Security Essentials .........

AVG AntiVirus Free Edition 2013  < Remove this one
Microsoft Security Essentials    < Keep this one alone ...................
Advanced SystemCare Ultimate < Remove this one - Review > > In the end, I just couldn't get the product installed on this system. That earns it one star, out of a possible five, for ease of installation. An even lower rating, no stars, can be awarded if malware cleanup permanently disables any of the test systems.

Smart Defrag 2 (Version: 2.8) Remove this one < Very unwise install from IObit
 

Add Malwarebytes Anti-Malware as about the only decent Antimalware program you should keep.

 

All those others are slowing and will cause your crashes -

 

Thanks -



#7 James C H

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Posted 26 July 2013 - 02:17 AM

Ok, Ive done as advised and will observe my pc over the weekend to see if it has sorted itself out. I will message here the result sunday. Thanks



#8 James C H

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Posted 10 August 2013 - 03:36 AM

Hello, sorry for the delay.

 

My PC had appeared to be fine and then BOOM! It wouldnt load up at all once windows tries to load on start up. All I get is a 'signal lost' message appear on the monitor. Im in Safe mode at the moment. Any ideas on what to do?

 

Thanks


Edited by James C H, 10 August 2013 - 03:36 AM.


#9 noknojon

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Posted 10 August 2013 - 04:48 AM

Note that all these items are related in some way -

 

This was the last Windows Update that I can see listed.
21/12/2012 Update for Windows 7 for x64-based Systems (KB2779562)
You only have M.S.E. Antivirus Updates after that, and nothing else -
Is there any reason why you do not use Windows Updates every month ??
These are important, so you should go Windows Updates > Check for Updates and install all Express or Important Updates.

 

Start there, and then post back after you try a few times -

 

Thank You -



#10 James C H

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Posted 18 August 2013 - 09:08 AM

Ok, so I did as you advised and my pc appears to good again. Many thanks for helping me with this Noknojon.



#11 James C H

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Posted 03 October 2013 - 02:21 AM

Oh well. Problem has returned.

The PC locks up particularly whilst using the Internet. It has on occasion caused the graphic card to fail informing me with the message "your graphics display has failed but has recovered." A message similar to that at least.

Soooo, what advice do you have? Follow the steps previously mentioned?

 






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