suddenly cant donwload anything - not even downloads to fix the problem - it starts and then just before it has finished it stops ! - have no idea about computers so need a very simple solution - seem to remember having this problem before and fixing it but cant remember how i did it ! - please help !!! - oh - by the way my computer is all in Dutch so I cant read what it says so if offering a solution can you be so kind as to say e.g. press the second button along and then then third option from the top etc !!! - sorry to be so hopeless !!!