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ASUS BD-RE Drive not working


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#1 Topolino983

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Posted 21 July 2013 - 04:51 PM

My computer is personally constructed with a XION tower box, an MSI MS-7578 motherboard and AMD Phenom !! X4 955 Processor, 23200 mhz. It has 8 GB of DDR3 ram, with a WD 1 GB HD. BIOS version is American Megatrends Inc. V1.6, 12/24/2010. I am using an Ultra 650 watt ATX power supply. I have Windows 7-64 bit OS installed. I have a Sony DRU-830A ATYA DVD-RW and an ASUS BW-12B1ST BD-RE drive. The Sony works fine but the ASUS will not format or burn any discs, CD, DVD or BD (RW or R). I need some help figuring out is the Optical drive is bad or I need different drivers and ASUS has been no help at all.

 

Thanks.



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#2 Chris Cosgrove

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Posted 21 July 2013 - 05:01 PM

You are not the first I have run into saying that ASUS have not been a great deal of help - and I have an ASUS mobo !

 

Just in case you missed this link on their web-site, try this :

 

http://www.asus.com/Optical_Drives/BW12B1ST/#support_Download_30

 

This is the utilities download for Win 7 64, so it may solve your problem.

 

Chris Cosgrove



#3 Topolino983

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Posted 21 July 2013 - 05:24 PM

I tried this download, it's just a utility for showing how much energy usage you do with your particular drive, no real benefit. Good luck with your MOB.



#4 Chris Cosgrove

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Posted 22 July 2013 - 06:45 PM

Does the ASUS drive show up in 'Device Manager' ? (Start / right click on Computer / Properties / Device Manager ) . If it does, are there any yellow question marks against it ? If there are, try deleting the drivers from device manager then re-boot. If you are using generic Windows drivers they should re-install themselves on re-boot, if you have an ASUS CD, you will need to re-install them from that.

 

If the drive doesn't show up in device manager, you could try disconnecting and reconnecting its leads, then check device manager again to see if it has appeared. If it still doesn't show up, the only thing left I can think of is to try it in a different computer. If it still doesn't work, the drive has probably died. They can, and are essentially un-repairable - sorry.

 

Chris Cosgrove



#5 Topolino983

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Posted 22 July 2013 - 08:35 PM

The ASUS drive does show up in Device Manager and indicates that everything is OK. It will read CD's and DVD's just fine, it simply won't format or write. When trying to do either I get a message that the task could not be completed or there was an error, no additional information. I have tried deleting the drive and restarting windows, but the results are the same. As you say, the drive may be defective. It is less than a year old I believe.



#6 Chris Cosgrove

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Posted 24 July 2013 - 06:40 PM

As I remember my theory ( ! ), all optical drives use a higher power output from the laser to write or format a disc than they use for reading. It may be your laser is just not reaching the higher power level. If you have another computer to hand, or a friend who will let you take his / hers to pieces, the simplest test would be be to install it in another computer and see if it works in that. An equally good test would be to try a different drive in your computer, if you can borrow one, to see if that drive works. These two together will either point the finger at the drive, or clear it.

 

Something else you could try is, inside your own computer, powering it with a different SATA power connector and even plugging the data lead into a different socket.

 

Chris Cosgrove






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