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Can't log in & blue screen


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#1 luvfn

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Posted 21 July 2013 - 04:02 PM

Family computer(VISTA), mainly kids. Shut down because of a storm, now it won't start?
A window pops up after password is entered at start up: NTFS File. C:\Windows\winsxs is corrupt & unreadable run Chkdsk utility.- Computer does nothing after this.

I tried restart & safe mode, takes 10 mins to load, then I got a blue screen. ***STOP 0x000000F4 (0x00000003, 0x86A794A8, 0x86A795F4, 0x8225AC40)

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#2 GodfatherKing

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Posted 22 July 2013 - 04:26 AM

Try "Safe Mode with Command Prompt" and enter in the DOS-screen: explorer.exe

 

SMVista.jpg

 

Are you now able to start the computer without blue screen?

 

You can try System Restore if the above works by entering in the same DOS-screen rstrui.exe where you entered explorer.exe. Then you can start to do a system restore to the date before you got this issue.


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 luvfn

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Posted 22 July 2013 - 05:05 PM

After a good ten mins it worked & sent me to my log in screen. However, my screen froze after entering my password?

#4 GodfatherKing

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Posted 23 July 2013 - 02:25 AM

Did you enter rstrui.exe in the command prompt? Give this a try.


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#5 luvfn

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Posted 23 July 2013 - 02:47 AM

I can't even get to command prompt, it won't let me log on?

#6 GodfatherKing

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Posted 23 July 2013 - 04:22 AM

1. Start or Restart the computer.
2. Boot into the Advanced Boot Options screen. How? => Repeat entering F8 during boot.
A) Select Repair your computer and press Enter.
3. Select your language preferences and click on Next. (See screeshot below).
8134d1370210807t-system-recovery-options

4. Select a user name and type in the password, and then click on OK.

 

5. You will see a screen like this:

 

  • First choose Startup repair.
  • Are you able to boot now?
  • If not: Choose System Restore to a point before the issue occurred.

 

 

8137d1227761229-system-recovery-options-


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#7 luvfn

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Posted 24 July 2013 - 02:00 PM

I did a start up repair, this is some of the details: number of root causes=1
Complete successful error code= 0×0, Root cause found: system volume on disk is corrupt.
Computer restarted to home screen, but I'm only able to type half my password before the screen freezes & my cursor disappears. This computer has acted infected before this blue screen occurred, I've used anti malware bytes & quarantined before. Do I still do system restore?

#8 GodfatherKing

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Posted 25 July 2013 - 04:05 AM

I'll report this topic to the Malware Response Team, so you can get better help. Hold on there.


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#9 hamluis

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Posted 25 July 2013 - 06:44 AM

Posted to Unbootable list.

 

Please be patient, someone will try to assist you in this topic.

 

Louis



#10 luvfn

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Posted 29 July 2013 - 03:08 PM

Louie, still waiting. Can you repost this or something?

#11 etavares

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Posted 01 August 2013 - 08:35 PM

Hi luvfn,

 

What kind of computer is this?  There's a very good chance the hard drive is corrupted and needs to be replaced.  Do you have a backup?  We can run some diagnostics to confirm.

 

-etavares



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#12 luvfn

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Posted 02 August 2013 - 01:08 AM

Eek! It's a gateway 5628. I think it came with a back up & that might be in storage.:/

#13 etavares

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Posted 02 August 2013 - 08:52 AM

Do you have access to a computer with a CD burner?  Also, do you know if you had a Seagate, HItachi or Western Digital hard drive in that computer?  It ships with one of those. It would be on the original receipt/invoice most likely if you have it.  Please let me know if you know which HD you have.  If you aren't sure, just let me know that.

 

Thanks,

-etavares



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#14 luvfn

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Posted 02 August 2013 - 10:54 PM

I'm not sure which hard drive I have? I don't have access to another computer with a burner. I might be able to go look for the backup disc it came with this weekend if needed.

#15 etavares

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Posted 04 August 2013 - 06:27 AM

Do you have access to another computer and a blank USB flash drive?  We can create a bootable USB and see if you have errors trying to access the hard drive.

 

-etavares



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