I can't boot my laptop, which is a Dell Inspiron M5030 with an AMD processor running Windows 7 with Avast virus protection.
Everything worked fine until a few days ago, when I tried to boot and Windows would not load. Booting displays unexpected "Loading Files..." progress bar, then computer says "Startup Repair: Windows cannot repair this computer automatically". On this page I clicked "View Problem Details". The problem details are:
Problem Event Name: StartupRepairOffline Problem Signature 01: 6.1.7600.16385 Problem Signature 02: 6.1.7600.16385 Problem Signature 03: Unknown Problem Signature 04: 21200341 Problem Signature 05: AutoFailover Problem Signature 06: 16 Problem Signature 07: CorruptFileOS Version: 6.1.7600.16385 Locale ID: 1033 Read our privacy statement online...
View Advanced Options leads to System Recovery Options, but it can't find a safe restore point.
I can't start in Safe Mode.
I tried to run DDS. Since Windows does not start, I tried to run DDS using the command prompt from Windows Recovery Options, but it failed to run. The error message was:
The subsystem needed to support the image type is not present.
Edited by Orange Blossom, 21 July 2013 - 03:39 PM.