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Not able to open PDF or Excel attachment


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#1 mister531

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Posted 21 July 2013 - 03:31 PM

I currently use Windows Vista Premium Home Version and I have recently not been able to open a PDF or Excel attachment.  The PDF file is from my credit card company while the Excel document is from my work Outlook email.  I have tried to save the files to a folder with no success.  I have also uninstalled and re-installed Adobe Acrobat and still no success.

 

The strange thing is, I can open PDF files that I have saved previous to this most recent problem.

 

Any help or ideas would be most welcome.

 

Thanks!!



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#2 hamluis

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Posted 21 July 2013 - 05:59 PM

The files may be damaged, since you can open other documents with the stated file extensions.

 

Louis



#3 mister531

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Posted 22 July 2013 - 03:26 PM

The PDF or Excel attachment I am trying to open is coming from my credit card company and company email so I dont believe they are coming to me damaged.  Any other suggestions?



#4 hamluis

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Posted 23 July 2013 - 08:14 AM

Well...there is nothing that says that files cannot be damaged before or during transit...or after they arrive and are saved on a hard drive.

 

That was my best guess :).

 

Can you open, etc...other .pdf or Excel files?

 

Louis






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