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Outlook problem


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2 replies to this topic

#1 miklostj

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Posted 21 July 2013 - 08:25 AM

Repeatedly get message"datafile closed improperly". Have to wait 10 minutes before it cycles through and I can use Outlook


Edited by hamluis, 23 July 2013 - 08:09 AM.
Moved from Vista to Business Apps - Hamluis.


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#2 choi3388

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Posted 21 July 2013 - 10:29 AM

Use "File" "Exit" to quit the Outlook. Don't just click "X" at the top right corner to close the Outlook.



#3 dc3

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Posted 22 July 2013 - 09:30 AM

Use "File" "Exit" to quit the Outlook. Don't just click "X" at the top right corner to close the Outlook.

 

This will not resolve this problem.

 

There are two possible causes for this. 

 

1)  While Outlook is running the file data is often being updated.  While this is happening the value will constantly change between false and positive.  If you exit Outlook while the value is false you will receive the message that Outlook wasn't properly closed.  You can open the Task Manager and click on the Processes tab to see if Outlook.exe is still running.

 

2)  If there is an add-in running in Outlook it will not be able to close.

 

The following are the instructions for resolving this issue from Microsoft Support.

 

To determine which add-in is preventing Outlook from closing, follow these steps:
  1. On the Tools menu, click Options, and then click the Other tab.

  2. Click Advanced Options, and then click COM Add-ins.

  3. If COM add-ins are listed, note them, and then click to clear the check box that is next to one add-in. Click OK.

    If no COM add-ins are listed, go to step 6.

  4. Exit Outlook, restart it, and then exit it again. Then verify whether the application closes correctly. To do this, examine the notification area to see whether the Outlook icon stays there for a long time. Alternatively, look in Task Manager for instances of Outlook.exe after the Outlook window closes. 

    Note In Task Manager, Outlook.exe is found in the list on the Processes tab.

  5. Repeat steps 3 and 4 to continue disabling COM add-ins until Outlook closes correctly.

  6. If no COM add-ins are listed, click Cancel to close the COM Add-ins window.

  7. Click Add-in Manager on the Advanced Options window.

  8. Verify that only the default add-ins that are listed in the More Information section are in the list. If non-default add-ins are present, note them, and then click to clear the check box next to each non-default add-in. This action disables the add-in.

    Note If there are several non-default add-ins in Add-in Manager, disable them all at the same time.

  9. Exit Outlook, restart it, and then exit it again. Then verify whether the application closes correctly. To do this, examine the notification area to see whether the Outlook icon stays there for a long time. Alternatively, look in Task Manager for instances of Outlook.exe after the Outlook window closes.

    Note In Task Manager, Outlook.exe is found in the list on the Processes tab.

  10. After all add-ins have been disabled, and after Outlook is restarted and closes correctly, enable each non-default add-in one at a time. To do this, exit Outlook, restart Outlook, enable an add-in, and then exit Outlook again. 

    This procedure may help identify which add-in is not working correctly with Outlook. After you identify the add-in, contact the add-in's manufacturer. A fix for the problem may already be available. Alternatively, the manufacturer may be able to build a fix.


Edited by dc3, 22 July 2013 - 09:31 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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