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Restarting Without Warning


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8 replies to this topic

#1 Swanheart

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Posted 19 April 2006 - 10:08 AM

I'm posting for a friend who is having computer problems. I hope this isn't a problem. :thumbsup: (Tried to get her to sign up for an account, but no luck.) I'm not sure if these are symptoms of some kind of infection, or just a problem with her system. She's run her anti-virus program and scans for spyware, but these don't detect anything.

She's using Win XP on a regular PC, and she's had a series of recurring problems. It often just restarts itself without warning, like the power went out or something. When it restarts, she gets a blue screen that says to check on of her disks. It goes away and then goes to the windows logo. Sometimes once her desktop is up, there is a dialogue box that says something about privileged instructions, with the option to click OK.

I'm not sure what all the blue screen says exactly, as she has a vision problem, and her JAWS program doesn't read it.

Also when she's in Explorer, she gets another dialogue saying that the information she was working on may be lost, and has to close out.

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#2 ThorXP

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Posted 19 April 2006 - 10:18 AM

Hello and welcome to BC.

We need the error off of the blue screen and JAWS might not and does not read error messages to well.

I would also suggest to run a program called HiJackThis and send in a log to our forum aas listed below:

Download Hijack This from Merjin
http://www.spywareinfo.com/~merijn/downloads.html

Go to the following to post your log file and it will be analyzed by a qualified tech

HijackThis Logs and Analysis

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

It might take a while to get an answer from our techs because of all of the logs they have to go thru but you will get a log answer that will be very accurate

#3 Enthusiast

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Posted 19 April 2006 - 11:19 AM

The cutting off sounds like a heat or power supply problem.

#4 Swanheart

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Posted 19 April 2006 - 02:06 PM

We'll try to get a log posted as soon as possible. Thanks!

#5 usasma

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Posted 20 April 2006 - 09:07 AM

She might be able to locate the BSOD error in her Event Viewer. Here's a how-to: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#6 Swanheart

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Posted 24 April 2006 - 08:57 AM

Thanks. I'll send this info along to her.

We would have gotten started on a HijackThis log sooner, but I just had a car accident and I'm getting behind in everything. :thumbsup:

#7 Enthusiast

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Posted 24 April 2006 - 12:12 PM

See if you can determine if the fans are running and the grills for them are not obstructed by dust, etc.

#8 Swanheart

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Posted 25 April 2006 - 02:14 PM

When she tried to unzip Hijack this, it said that it read "1 file unzipped unsuccessfully." She tried clicking the "unzip" button but that didn't work.

I can't figure out what went wrong there. I'm not sure if I should post this question here or move it to another forum.

Okay, nevermind. I think we got it working, and I'm going to post the log.

Edited by Swanheart, 25 April 2006 - 02:20 PM.


#9 Enthusiast

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Posted 25 April 2006 - 02:26 PM

The problem has to be heat related, the power supply or based on what you originally said - a hard disk that is failing.

The blue screen would have an error message on it that might help diagnose the cause of the problem, but being that there is a significant possibility that this is a thermal shutdown she should take the computer to a skilled technician because overheating of the processor can and does cause it to be destroyed.




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