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Desktop shortcuts and programs not working


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#1 NnaNna

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Posted 20 July 2013 - 07:57 PM

Hello, I am here today because some of the shortcuts on my desktop are not working. This is what it looks like.8q22.png

 

And when I click on one of them it says

 

 ttIm4TV.png

 

I didn't think it would be a virus but I checked anyway and AVG only found two things; a keygen I had and a Trojan Backdoor. It is deleted now though. Anyone know how to fix this? Thanks in advance.


Edited by Queen-Evie, 20 July 2013 - 08:36 PM.
edited to format post to make it easier to read


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#2 NnaNna

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Posted 21 July 2013 - 12:35 AM

Thank you Queen-Evie. And people this has not been solved yet. Please help! I was recommended by my friend to use this site and this is my last hope! I've looked all over google!



#3 Queen-Evie

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Posted 21 July 2013 - 08:31 AM

If you haven't done this already you can try system restore.
 
From the Start menu/All Programs/Accessories/System Tools/System Restore.
 
When it opens, choose option 2 Choose a different restore point
 
You will be presented with a list of dates and times. Pick the one which is just before the problem began. Follow the steps.

Your computer will reboot. After it starts back up see if it worked by clicking on one of the icons which did not work.

Do the programs open when you use other methods such as going to the Start Menu/All Programs if they are listed there or from Program Files?

If they do, you can delete the icons and create new ones on the desktop by right clicking on whatever opens the program and choosing Send to: Desktop

Edited by Queen-Evie, 21 July 2013 - 09:07 AM.


#4 NnaNna

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Posted 21 July 2013 - 12:14 PM

Thanks, I'll try that, and no, they do not work when I go to program files. They just don't open.


 


Edited by Orange Blossom, 21 July 2013 - 04:03 PM.
Removed unnecessary quote. ~ OB


#5 dc3

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Posted 21 July 2013 - 12:58 PM

There is not a single security scan which will find every type of infection.  Since you did find a keygen and backdoor trojan I would suggest running scans with Malwarebytes anitmalware and SUPERAntiSpyware.  

 

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
  • Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
     

    Please download and scan with SUPERAntiSpyware Free
    • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
     
    Scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntiSpyware again.
    • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
  • If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

     


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    #6 NnaNna

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    Posted 21 July 2013 - 01:52 PM

    Thank you. I would have tried this before but MBAM got stuck in the shortcut mess too. I'll try it now.



     


    Edited by Orange Blossom, 21 July 2013 - 04:03 PM.
    Removed unnecessary quote. ~ OB


    #7 NnaNna

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    Posted 21 July 2013 - 02:54 PM

    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org
     
    Database version: v2013.07.21.06
     
    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 10.0.9200.16635
    Peter :: EZEWUIRO-HP [administrator]
     
    7/21/2013 3:01:28 PM
    mbam-log-2013-07-21 (15-01-28).txt
     
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 262626
    Time elapsed: 46 minute(s), 25 second(s)
     
    Memory Processes Detected: 0
    (No malicious items detected)
     
    Memory Modules Detected: 0
    (No malicious items detected)
     
    Registry Keys Detected: 1
    HKCU\Software\DC3_FEXEC (Malware.Trace) -> Quarantined and deleted successfully.
     
    Registry Values Detected: 1
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Java (Trojan.MSIL) -> Data: "C:\Users\Peter\AppData\Roaming\Java\af45v1e98grw.exe" -> Quarantined and deleted successfully.
     
    Registry Data Items Detected: 0
    (No malicious items detected)
     
    Folders Detected: 2
    C:\Users\Peter\AppData\Roaming\dclogs (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\Documents\Windows\U (Trojan.Agent.MNR) -> Quarantined and deleted successfully.
     
    Files Detected: 63
    C:\Users\Peter\AppData\Roaming\Java\af45v1e98grw.exe (Trojan.MSIL) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\Java\r45e1g6w.exe (Trojan.MSIL) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\Java\t5y41g65afw.exe (Trojan.MSIL) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-03-31-1.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-01-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-02-3.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-03-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-06-7.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-07-1.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-08-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-11-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-12-6.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-13-7.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-18-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-21-1.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-22-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-23-3.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-24-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-27-7.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-04-28-1.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-06-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-07-3.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-08-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-09-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-15-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-16-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-23-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-27-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-05-29-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-03-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-04-3.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-05-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-06-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-07-6.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-08-7.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-09-1.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-10-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-13-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-14-6.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-19-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-20-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-21-6.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-24-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-26-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-06-29-7.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-01-2.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-03-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-05-6.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-09-3.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-10-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-11-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-13-7.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-14-1.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-16-3.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-17-4.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-18-5.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-19-6.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-20-7.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\AppData\Roaming\dclogs\2013-07-21-1.dc (Stolen.Data) -> Quarantined and deleted successfully.
    C:\Users\Peter\Documents\Windows\U\phatk.ptx (Trojan.Agent.MNR) -> Quarantined and deleted successfully.
    C:\Users\Peter\Documents\Windows\U\miner.dll (Trojan.Agent.MNR) -> Quarantined and deleted successfully.
    C:\Users\Peter\Documents\Windows\U\phatk.cl (Trojan.Agent.MNR) -> Quarantined and deleted successfully.
    C:\Users\Peter\Documents\Windows\U\usft_ext.dll (Trojan.Agent.MNR) -> Quarantined and deleted successfully.
     
    (end)

    Edited by Orange Blossom, 21 July 2013 - 04:04 PM.
    Moved to AII. ~ OB


    #8 dc3

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    Posted 21 July 2013 - 03:51 PM

    Because of the number of infections I'm going to suggest that this topic be moved to the Security forums where it will receive help from those more adept with these types of repairs.


    Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

     

     

     

     


    #9 Broni

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    Posted 21 July 2013 - 06:08 PM

    I'll chime in here....

     

    p22002970.gif Download Security Check from here or here and save it to your Desktop.

    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

    p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center/Action Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.


    p22002970.gif Please download MiniToolBox and run it.

    Checkmark following boxes:
    • Report IE Proxy Settings
    • Report FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Devices (do NOT change any settings here)
    • List Users, Partitions and Memory size

    Click Go and post the result.

    p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform quick scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    Be sure to restart the computer.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

    p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
    • Unzip downloaded file.
    • Open the folder where the contents were unzipped and run mbar.exe
    • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
    • DO NOT click on the Cleanup button. Simply exit the program.
    • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


    p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.


    If normal mode still doesn't work, run the tool from safe mode.

    When the scan is done Notepad will open with rKill log.
    Post it in your next reply.

    NOTE. rKill.txt log will also be present on your desktop.

    NOTE Do NOT wrap your logs in "quote" or "code" brackets.


    My Website

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    My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


     





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