Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer will not start / virus blocking


  • Please log in to reply
11 replies to this topic

#1 Lovelygurl

Lovelygurl

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 July 2013 - 04:10 AM

My Fujitsu problems began by being stuck on welcome screen for hours then from 10pm to 6 am it had progressed to normal screen but I couldn't click on anything. Internet was blocked. I tried safe mode it was still extremely could hardly go much even though I reached the Internet .
So i bought norton. Tried to install but first it advised to remove avast, I did, then I opted for recovery tool scan. All night until now it has hardly progressed, no files infected it says. I stopped it and tried to boot my laptop normally but it's stuck on black screen . Can you help with this please?

BC AdBot (Login to Remove)

 


#2 Sirawit

Sirawit

    Bleepin' Brony


  • Malware Response Team
  • 4,161 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Thailand
  • Local time:12:14 AM

Posted 20 July 2013 - 04:28 AM

What Operating System you have?


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#3 Lovelygurl

Lovelygurl
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 July 2013 - 04:34 AM

What Operating System you have?

Hi. I have windows 7.

Also I just tried f8 repair computer but neither system restore or repair worked. Both gave error messages

#4 Sirawit

Sirawit

    Bleepin' Brony


  • Malware Response Team
  • 4,161 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Thailand
  • Local time:12:14 AM

Posted 20 July 2013 - 04:36 AM

This topic had been report to staff for faster problem solving ,this thread will be move to more proper subforum if needed.

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#5 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:14 PM

Posted 20 July 2013 - 04:43 AM

Could you tell me what error the Repair Windows option gave you? Do you have your Windows 7 installation DVD?


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 Lovelygurl

Lovelygurl
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 July 2013 - 04:48 AM

Unfortunately Elise I don't have the installation cd. The options are: startup repair (error message), system restore ( error), system image recovery, windows memory diagnostic, command prompt

#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:14 PM

Posted 20 July 2013 - 05:14 AM

Could you give me the exact error message you get when you select Repair Windows?


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#8 Lovelygurl

Lovelygurl
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 July 2013 - 08:12 AM

Could you give me the exact error message you get when you select Repair Windows?

I can't get to it. Now it's been stuck on startup repair for 3 hours and it says I can't cancel. This depressing. Could it be this virus called rootkit?

Please guys more help will be sppreciated. Don't want to lose my files and program's

#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:14 PM

Posted 20 July 2013 - 08:28 AM

It is possible, unfortunately its also possible your hard disk is going bad.
  • Download NTBR_CD by noahdfear.
  • Extract its contents to the desktop.
  • Once extracted, open the NTBR_CD folder and click on the BurnItCD application.
  • Insert a blank CD when prompted. The .iso image will be burned to the CD.
  • Boot the sick computer with the CD you just burned and follow the prompts.
  • Press Enter for English.
  • At the menu type 5 to select Command prompt then hit Enter
  • At the prompt type the following and press Enter after each line:

    cd tools
    cd ntfs4dos
    CHKDSK /r
  • Once CHKDSK is completed, press Ctrl+Alt+Del to restart the machine.
  • Eject the CD upon restart and boot normally.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 Lovelygurl

Lovelygurl
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 July 2013 - 08:47 AM

Thanks for that. Ill try and see if I can use my sisters laptop to download it. Can it be installed in safe mode?

#11 Lovelygurl

Lovelygurl
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 July 2013 - 10:15 AM

It is possible, unfortunately its also possible your hard disk is going bad.

  • Download NTBR_CD by noahdfear.
  • Extract its contents to the desktop.
  • Once extracted, open the NTBR_CD folder and click on the BurnItCD application.
  • Insert a blank CD when prompted. The .iso image will be burned to the CD.
  • Boot the sick computer with the CD you just burned and follow the prompts.
  • Press Enter for English.
  • At the menu type 5 to select Command prompt then hit Enter
  • At the prompt type the following and press Enter after each line:

    cd tools
    cd ntfs4dos
    CHKDSK /r
  • Once CHKDSK is completed, press Ctrl+Alt+Del to restart the machine.
  • Eject the CD upon restart and boot normally.

 

There are no prom when I put the cd in I have to boot normally or safe mode. 


Edited by hamluis, 20 July 2013 - 10:43 AM.


#12 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:14 PM

Posted 20 July 2013 - 12:03 PM

Did you change the boot order to boot from CD?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users