I have a problem that is urgent, and I have decided to ask for help here from the experts.
First of all, my modem is 7 years old. Very old indeed. Since 1 week ago, my internet started to disconnect once every 10 minutes or so on average. Normally it has never been like this,but it may be important to tell you that I have recently downloaded the last patch for a game called League of Legends, patch 3.9, and this could be one of the causes, because other people are also experiencing disconnects while playing.
However, when those people say disconnect, it is simply them being disconnected from the game, whereas mine is that my internet is completely disconnected, not just the game. Then I have to wait 1 minute if I am truly lucky, or 10 minutes for it to reconnect...
This is extremely frustrating, my family blames me on this, but to be honest this is beyond my control.
Maybe this would help so I will say it: I followed what one of the moderators said in the league of legends forum, which is to stop the disconnects: I went to services.msc and turned off the "IP helper". Could this have anything to do with it? I turned it on...off..on...off...no result though.
So yes, basically this started happening around the time I downloaded the patch. But again, this could be a coincidence, because my modem is extremely old, and all my friends who play this game do not experience the disconnects.
So finally, I decided to buy a new modem. However, it still keeps on disconnecting....I have contacted my ISP and they said they are sending their engineer team to solve this, etc.
I truly appreciate any reply given.
I truly, truly hope someone from here can assist me in this.
I thank you for reading this long post, have a good day!