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problems connecting to the internet


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3 replies to this topic

#1 vash2275

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Posted 19 July 2013 - 02:33 PM

Ok I am having problems connecting to the internet outside of safe mode.  It started after I uninstalled a vpn I was using and when I restarted the computer I could not connect to the internet.  I assumed it was a driver problem but, Than I decided to boot in to safe mode to see if that would let me connect to the internet and it does.  so no driver problem I am assuming  it is a virus since I have had a similar problem in the past but, not the exact same problem.   the pc is running windows xp service pack 3. 

 

Thanks for the help


Edited by vash2275, 19 July 2013 - 05:01 PM.


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#2 Broni

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Posted 19 July 2013 - 07:25 PM

Download following tools in Safe Mode with Networking but run them from NORMAL mode.

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 vash2275

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Posted 21 July 2013 - 05:58 PM

Here are all of the logs. Thank you for your help.

 

 

Farbar Service Scanner Version: 13-07-2013
Ran by r (administrator) on 21-07-2013 at 15:58:09
Running from "C:\Documents and Settings\r\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
IE proxy is enabled.
ProxyServer: http=localhost:8080;https=localhost:8080


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of sharedaccess. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of sharedaccess. The value does not exist.
Unable to retrieve ServiceDll of sharedaccess. The value does not exist.
Checking LEGACY_sharedaccess: ATTENTION!=====> Unable to open LEGACY_sharedaccess\0000 registry key. The key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice service is OK.

sr Service is not running. Checking service configuration:
The start type of sr service is set to Disabled. The default start type is Boot.
The ImagePath of sr: "\SystemRoot\system32\DRIVERS\sr.sys".


System Restore Disabled Policy:
========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR"=DWORD:1


Security Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: ATTENTION!=====> Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking LEGACY_BITS: ATTENTION!=====> Unable to open LEGACY_BITS\0000 registry key. The key does not exist.


Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
AegisP(8) Gpc(6) HssDrv(18) IPSec(16) NetBT(17) PSched(7) Tcpip(15)
0x12000000100000000D0000000A0000000400000001000000020000000300000005000000060000000700000008000000090000000B0000000C0000000E0000000F0000001100000012000000


**** End of log ****

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by r (administrator) on 21-07-2013 at 16:01:14
Running from "C:\Documents and Settings\r\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is enabled.
ProxyServer: http=localhost:8080;https=localhost:8080

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)
Atheros AR5005G Wireless Network Adapter = Wireless Network Connection (Media disconnected)
TAP-Win32 Adapter OAS = Local Area Connection 2 (Media disconnected)
VPN Client Adapter - VPN = VPN - VPN Client (Media disconnected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "VPN - VPN Client"

set address name="VPN - VPN Client" source=dhcp
set dns name="VPN - VPN Client" source=dhcp register=PRIMARY
set wins name="VPN - VPN Client" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : christy

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Broadcast

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter VPN - VPN Client:



        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : VPN Client Adapter - VPN

        Physical Address. . . . . . . . . : 00-AC-21-F2-FF-25

Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 ac 21 f2 ff 25 ...... VPN Client Adapter - VPN - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
  255.255.255.255  255.255.255.255  255.255.255.255               2      1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 mswsock.dll [File not found] (Microsoft Corporation)
Catalog9 05 mswsock.dll [File not found] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/21/2013 03:57:32 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error:  Initialization failed 0x80070424 Type: 88::UnexpectedError.

Error: (07/21/2013 03:56:55 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x80070424updatecmainwindow__onsignatureupdatestatus0security essentialsNILNILNIL

Error: (07/21/2013 03:55:37 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x800106bastartservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (07/19/2013 06:20:54 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error:  Initialization failed 0x80070424 Type: 88::UnexpectedError.

Error: (07/19/2013 03:49:35 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error:  Initialization failed 0x80070424 Type: 88::UnexpectedError.

Error: (07/19/2013 03:42:31 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x800106bastartservicecmainwindow__onantimalwareenabled0security essentialsNILNILNIL

Error: (07/19/2013 03:33:00 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x80508018scheduledscancmainwindow__onautoscancomplete0security essentialsNILNILNIL

Error: (07/19/2013 01:58:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 129422

Error: (07/19/2013 01:58:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 129422

Error: (07/19/2013 01:58:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (07/21/2013 03:56:47 PM) (Source: Microsoft Antimalware) (User: )
Description: %CHRISTY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.153.1617.0

    Update Source: %CHRISTY51

    Update Stage: 4.0.1526.00

    Source Path: 4.0.1526.01

    Signature Type: %CHRISTY602

    Update Type: %CHRISTY604

    User: CHRISTY\r

    Current Engine Version: %CHRISTY605

    Previous Engine Version: %CHRISTY606

    Error code: %CHRISTY607

    Error description: %CHRISTY608

Error: (07/21/2013 03:56:47 PM) (Source: Microsoft Antimalware) (User: )
Description: %CHRISTY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.153.1617.0

    Update Source: %CHRISTY51

    Update Stage: 4.0.1526.00

    Source Path: 4.0.1526.01

    Signature Type: %CHRISTY602

    Update Type: %CHRISTY604

    User: CHRISTY\r

    Current Engine Version: %CHRISTY605

    Previous Engine Version: %CHRISTY606

    Error code: %CHRISTY607

    Error description: %CHRISTY608

Error: (07/21/2013 03:56:47 PM) (Source: Microsoft Antimalware) (User: )
Description: %CHRISTY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.153.1617.0

    Update Source: %CHRISTY51

    Update Stage: 4.0.1526.00

    Source Path: 4.0.1526.01

    Signature Type: %CHRISTY602

    Update Type: %CHRISTY604

    User: CHRISTY\r

    Current Engine Version: %CHRISTY605

    Previous Engine Version: %CHRISTY606

    Error code: %CHRISTY607

    Error description: %CHRISTY608

Error: (07/21/2013 03:56:47 PM) (Source: Microsoft Antimalware) (User: )
Description: %CHRISTY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.153.1617.0

    Update Source: %CHRISTY51

    Update Stage: 4.0.1526.00

    Source Path: 4.0.1526.01

    Signature Type: %CHRISTY602

    Update Type: %CHRISTY604

    User: CHRISTY\r

    Current Engine Version: %CHRISTY605

    Previous Engine Version: %CHRISTY606

    Error code: %CHRISTY607

    Error description: %CHRISTY608

Error: (07/21/2013 03:56:41 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.153.1617.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.0.1526.00

    Source Path: 4.0.1526.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (07/21/2013 03:47:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SASDIFSV
SASKUTIL

Error: (07/21/2013 03:45:53 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (07/21/2013 03:45:53 PM) (Source: Service Control Manager) (User: )
Description: The ATIVXSTW service terminated with the following error:
%%126

Error: (07/21/2013 03:45:53 PM) (Source: Service Control Manager) (User: )
Description: The QPCapSvc service terminated with the following error:
%%126

Error: (07/21/2013 03:45:53 PM) (Source: Service Control Manager) (User: )
Description: The Snpstd service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
ABBYY FineReader 6.0 Sprint (Version: 6.00.1990.41618)
Adobe AIR (Version: 3.3.0.3670)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.68)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Shockwave Player 11.5 (Version: 11.5)
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Amazon Music Importer (Version: 2.0.1)
AnswerWorks 4.0 Runtime - English (Version: 4.0.101)
AnswerWorks 5.0 English Runtime (Version: 008.000.0003)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Software Suite
Atheros Client Utility (Version: 1.41.000)
Atheros Wireless LAN MiniPCI card Driver (Version: 1.26.000)
ATI - Software Uninstall Utility (Version: 6.14.10.1012)
ATI Control Panel (Version: 6.14.10.5160)
ATI Display Driver (Version: 8.162-050803a2-028209C-Toshiba)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.18)
CD/DVD Drive Acoustic Silencer (Version: 1.00.008)
Coupon Printer for Windows (Version: 4.0)
DING! (Version: 1.05.005)
DJ_AIO_ProductContext (Version: 82.0.203.000)
DVD-RAM Driver (Version: 5.0.2.0)
EZ-DUB (Version: 3.0)
EZ-DUB Finder (Version: 1.00.0722)
F4100_Help (Version: 82.0.203.000)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
ImgBurn (Version: 2.5.6.0)
InterActual Player
InterVideo WinDVD for TOSHIBA (Version: 5.0-B11.529)
iTunes (Version: 11.0.1.12)
Jaksta Streaming Media Recorder (4.4.3) (Version: 4.4.3)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Metamail (Toshiba Registration Utility) (Version: 4.5)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 Trial (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2010 - English (Version: 14.0.5139.5005)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6425.1000)
Microsoft Office Professional 2007 Subscription (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 08.05.0818)
Mozilla Firefox 15.0.1 (x86 en-US) (Version: 15.0.1)
MP3 Player Utilities 4.00 (Version: 4.00)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Office 2003 Trial Assistant (Version: 1.0.0)
OTOY
QuickTime (Version: 7.69.80.9)
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.70)
Realtek High Definition Audio Driver (Version: 2.02)
Replay Media Catcher 4 (4.3.2) (Version: 4.3.2)
Revo Uninstaller 1.93 (Version: 1.93)
sat_screensaver_30mb
Steam (Version: 1.0.0.0)
StreamTransport version: 1.0.2.1700
SUPERAntiSpyware Free Edition (Version: 4.32.0.1000)
Synaptics Pointing Device Driver (Version: 7.12.4.0)
System Requirements Lab CYRI (Version: 4.5.1.0)
TOSHIBA Assist
TOSHIBA ConfigFree (Version: 5.70.09)
TOSHIBA Controls
TOSHIBA Hotkey Utility (Version: 1.00.01SE)
TOSHIBA PC Diagnostic Tool
TOSHIBA Power Saver (Version: 7.03.07.I)
TOSHIBA Software Modem (Version: 2.1.62 (SM2162ALD02))
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA TouchPad ON/Off Utility (Version: 1.00.01SE)
TOSHIBA Utilities (Version: 1.00.04SE)
TOSHIBA Virtual Sound
TOSHIBA Zooming Utility
Touch and Launch
TurboTax 2008
TurboTax 2008 WinPerFedFormset (Version: 008.000.0322)
TurboTax 2008 WinPerProgramHelp (Version: 008.000.0213)
TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0165)
TurboTax 2008 WinPerTaxSupport (Version: 008.000.0963)
TurboTax 2008 WinPerUserEducation (Version: 008.000.0408)
TurboTax 2008 wrapper (Version: 008.000.0062)
TurboTax 2008 wvaiper (Version: 008.000.0116)
TurboTax Deluxe 2007
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office Outlook 2007 (KB2583910)
Update for Windows Internet Explorer 8 (KB971180) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Verizon Help and Support Tool
Verizon High Speed Internet
Verizon Servicepoint 1.5.22 (Version: 1.5.22)
VLC media player 2.0.3 (Version: 2.0.3)
Vz In Home Agent (Version: 7.04.14)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0059.1)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3 (Version: 20080414.031525)
WinPatrol (Version: 24.6.2012)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR archiver
Wireshark 1.8.4 (32-bit) (Version: 1.8.4)

========================= Devices: ================================

Name: WAN Miniport (IP) #2
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


========================= Memory info: ===================================

Percentage of memory in use: 63%
Total physical RAM: 446.17 MB
Available physical RAM: 164.87 MB
Total Pagefile: 1056 MB
Available Pagefile: 525.31 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.23 MB

========================= Partitions: =====================================

1 Drive c: (SQ003982P01) (Fixed) (Total:74.29 GB) (Free:4.83 GB) NTFS

========================= Users: ========================================

User accounts for \\CHRISTY

Administrator            ASPNET                   CHRISTY                  
Guest                    HelpAssistant            r                        
SUPPORT_388945a0         


**** End of log ****
 

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.07.21.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
r :: CHRISTY [administrator]

7/21/2013 4:27:41 PM
mbam-log-2013-07-21 (16-27-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 298468
Time elapsed: 30 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\n (Trojan.Agent.BVXGen) -> Quarantined and deleted successfully.

(end)
 

Malwarebytes Anti-Rootkit BETA 1.06.0.1004
www.malwarebytes.org

Database version: v2013.07.21.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
r :: CHRISTY [administrator]

7/21/2013 5:40:59 PM
mbar-log-2013-07-21 (17-40-59).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 298362
Time elapsed: 46 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 3
c:\WINDOWS\$NtUninstallKB17050$\2041002813 (Backdoor.0Access) -> No action taken.
c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L (Backdoor.0Access) -> No action taken.
c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\U (Backdoor.0Access) -> No action taken.

Files Detected: 5
c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\00000004.@ (Backdoor.0Access) -> No action taken.
c:\Documents and Settings\r\Local Settings\Application Data\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\@ (Backdoor.0Access) -> No action taken.
c:\Documents and Settings\r\Local Settings\Application Data\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\n (Trojan.Agent.BVXGen) -> No action taken.
c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\1afb2d56 (Backdoor.0Access) -> No action taken.
c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\201d3dde (Backdoor.0Access) -> No action taken.

Physical Sectors Detected: 0
(No malicious items detected)
 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

Java version: 1.6.0_31

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 1.592000 GHz
Memory total: 467845120, free: 203767808

Host not found
=======================================


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

System is currently in a safe mode

Account is Administrative

Internet Explorer version: 8.0.6001.18702

Java version: 1.6.0_31

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.592000 GHz
Memory total: 467845120, free: 108859392

Downloaded database version: v2013.07.21.06
Downloaded database version: v2013.07.15.01
=======================================


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

Java version: 1.6.0_31

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 1.592000 GHz
Memory total: 467845120, free: 60416000

=======================================
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

Java version: 1.6.0_31

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 1.592000 GHz
Memory total: 467845120, free: 22245376

Initializing...
------------ Kernel report ------------
     07/21/2013 17:40:15
------------ Loaded modules -----------
\WINDOWS\system32\ntoskrnl.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
ohci1394.sys
\WINDOWS\system32\DRIVERS\1394BUS.SYS
compbatt.sys
\WINDOWS\system32\DRIVERS\BATTC.SYS
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
pcmcia.sys
MountMgr.sys
ftdisk.sys
ACPIEC.sys
\WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
PartMgr.sys
VolSnap.sys
atapi.sys
KR10N.sys
\WINDOWS\system32\drivers\SCSIPORT.SYS
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
MpFilter.sys
PxHelp20.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
Mup.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\ati2mtag.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\usbohci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\System32\Drivers\ULCDRHlp.sys
\SystemRoot\system32\drivers\pfc.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\System32\Drivers\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\ar5211.sys
\SystemRoot\system32\DRIVERS\Rtlnicxp.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\HssDrv.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\tapoas.sys
\SystemRoot\system32\DRIVERS\Neo_0022.sys
\SystemRoot\system32\DRIVERS\appliand.sys
\SystemRoot\system32\DRIVERS\jakndis.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\SymIM.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\tbiosdrv.sys
\SystemRoot\system32\DRIVERS\NBSMI.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\AGRSM.sys
\SystemRoot\System32\Drivers\Modem.SYS
\SystemRoot\system32\drivers\RtkHDAud.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\Tvs.sys
\SystemRoot\system32\DRIVERS\tsxt_kern_i386.sys
\SystemRoot\system32\DRIVERS\wowhd_kern_i386.sys
\SystemRoot\system32\DRIVERS\csiidecoder_kern_i386.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\meiudf.sys
\SystemRoot\System32\Drivers\Udfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\System32\drivers\ws2ifsl.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\ipnat.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\System32\Drivers\usbaapl.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\ati2dvag.dll
\SystemRoot\System32\ati2cqag.dll
\SystemRoot\System32\atikvmag.dll
\SystemRoot\System32\ati3duag.dll
\SystemRoot\System32\ativvaxx.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\Sftvolxp.sys
\SystemRoot\system32\DRIVERS\AegisP.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\netdevio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\Sftfsxp.sys
\SystemRoot\system32\DRIVERS\Sftplayxp.sys
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\Sftredirxp.sys
\SystemRoot\System32\Drivers\HTTP.sys
\SystemRoot\system32\drivers\kmixer.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\mbamswissarmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff853549c0
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\
Lower Device Object: 0xffffffff85395d98
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Device number: 0, partition: 1
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff853549c0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff85354798, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff853549c0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff85395d98, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 1
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\system32\drivers...
<<<2>>>
Device number: 0, partition: 1
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: EF2AEF2A

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 63  Numsec = 155786967
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Other (0x88)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 155787030  Numsec = 514080

Disk Size: 80026361856 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-156281488-156301488)...
Done!
Infected: c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\00000004.@ --> [Backdoor.0Access]
Infected: c:\Documents and Settings\r\Local Settings\Application Data\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\@ --> [Backdoor.0Access]
Infected: c:\Documents and Settings\r\Local Settings\Application Data\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\n --> [Trojan.Agent.BVXGen]
Infected: c:\WINDOWS\$NtUninstallKB17050$\2041002813 --> [Backdoor.0Access]
Infected: c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L --> [Backdoor.0Access]
Infected: c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\1afb2d56 --> [Backdoor.0Access]
Infected: c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\201d3dde --> [Backdoor.0Access]
Infected: c:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\U --> [Backdoor.0Access]
Scan finished
=======================================


Removal queue found; removal started
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\bootstrap_0_0_63_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removal finished
 

 

Rkill 2.5.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/21/2013 06:31:33 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\WINDOWS\system32\acs.exe (PID: 1716) [WD-HEUR]
 * C:\WINDOWS\system32\DVDRAMSV.exe (PID: 248) [WD-HEUR]
 * C:\WINDOWS\system32\IoCtlSvc.exe (PID: 520) [WD-HEUR]
 * C:\WINDOWS\system32\TPSMain.exe (PID: 3276) [WD-HEUR]
 * C:\WINDOWS\system32\TPSBattM.exe (PID: 2588) [WD-HEUR]
 * C:\WINDOWS\AGRSMMSG.exe (PID: 2840) [WD-HEUR]
 * C:\WINDOWS\system32\RAMASST.exe (PID: 1524) [WD-HEUR]

7 proccesses terminated!

Active Proxy Server Detected

 * Proxy Disabled.
 * ProxyOverride value deleted.
 * ProxyServer value deleted.
 * AutoConfigURL value deleted.
 * Proxy settings were backed up to Registry file.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Backup Registry file created at:
 C:\Documents and Settings\r\Desktop\rkill\rkill-07-21-2013-06-31-50.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * System Restore Disabled

   [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
   "DisableSR" = dword:00000001

 * ALERT: ZEROACCESS rootkit symptoms found!

     * C:\Documents and Settings\r\Local Settings\Application Data\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\ [ZA Dir]
     * C:\Documents and Settings\r\Local Settings\Application Data\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\ [ZA Dir]
     * C:\Documents and Settings\r\Local Settings\Application Data\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\U\ [ZA Dir]
     * C:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\ [ZA Dir]
     * C:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\ [ZA Dir]
     * C:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\00000004.@ [ZA File]
     * C:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\1afb2d56 [ZA File]
     * C:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\L\201d3dde [ZA File]
     * C:\WINDOWS\Installer\{42f79db7-7bcb-85a4-66ba-38652767ccdb}\U\ [ZA Dir]

 * Reparse Point/Junctions Found (Most likely legitimate)!

     * C:\WINDOWS\assembly\GAC_MSIL\Intuit.Spc.Esd.WinClient.Application.ConfigUXv2\2.1.72.12__540d4816ead86321 => C:\WINDOWS\WinSxS\MSIL_Intuit.Spc.Esd.WinClient.Application.ConfigUXv2_540d4816ead86321_2.1.72.12_x-ww_a732e0a [Dir]
     * C:\WINDOWS\assembly\GAC_MSIL\Intuit.Spc.Esd.WinClient.Application.Update\2.1.72.12__540d4816ead86321 => C:\WINDOWS\WinSxS\MSIL_Intuit.Spc.Esd.WinClient.Application.Update_540d4816ead86321_2.1.72.12_x-ww_c5e9e602 [Dir]
     * C:\WINDOWS\Microsoft.NET\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a => C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_4.0.0.0_x-ww_29b51492 [Dir]
     * C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\Microsoft.Workflow.Compiler\v4.0_4.0.0.0__31bf3856ad364e35 => C:\WINDOWS\WinSxS\MSIL_Microsoft.Workflow.Compiler_31bf3856ad364e35_4.0.0.0_x-ww_97359ba5 [Dir]

Checking Windows Service Integrity:

 * System Restore Service (srservice) is not Running.
   Startup Type set to: Automatic

 * System Restore Filter Driver (sr) is not Running.
   Startup Type set to: Disabled

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 07/21/2013 06:34:02 PM
Execution time: 0 hours(s), 2 minute(s), and 28 seconds(s)
 



#4 Broni

Broni

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Posted 21 July 2013 - 06:01 PM

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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