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Windows Explorer is wonky.


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6 replies to this topic

#1 retrowire

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Posted 19 July 2013 - 11:50 AM

For the backstory, read here: http://www.bleepingcomputer.com/forums/t/501533/windows-7-installation-plagued-with-problems-the-entire-time/

 

I'm not sure if the full backstory is so necessary now as the main problem seems to be that Windows Explorer is wonky as all get out.

 

The login screen appears, I type in the password and there I am on the desktop, looking pristine and clean. 

 

I move the mouse over the taskbar and the loading wheel is spinning. It spins and spins for minutes, finally I'm able to click the start button and everything flys up, but as soon as I select something as simple as Solitaire for example, the computer hangs, I'm still able to move the cursor but minutes go by, the screen goes black, the splash screen for windows appears and says "Please wait...." I wait. The screen goes black again, then the splash screen returns with, "Please wait...." Then black screen again and finally, I'm back at the login screen for some reason.

 

Other details: I was able to successfully install MalwareBytesPRO onto the computer, I ran a scan and it stalled at 40 seconds and the computer crashed, no BSOD involved. Once, when logging in to the desktop I got this message and I know it's MalwareBytes related because of it's filename. "mbamgui.exe application error. The application was unable to start correctly

(0xc0000006) click ok to close the application." I hit ok and the computer crashed. I know MalwareBytes is a good product and it's not to blame so theres no need to explain that to me.
 
Either way, once inside the computer, on the desktop, the computer is more than extremely sluggish, it's hardly responsive and incapable of doing tasks as simple as Solitaire. Any ideas as to what's going on?

Edited by hamluis, 19 July 2013 - 02:19 PM.
Moved from Win 7 to Am I Infected - Hamlus.


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#2 GodfatherKing

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Posted 19 July 2013 - 12:05 PM

Did you try running Rkill first before MBAM (MalwareBytes)?

 

If not, check this link for more information:

 

http://www.bleepingcomputer.com/forums/t/308364/rkill-what-it-does-and-what-it-doesnt-a-brief-introduction-to-the-program/


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#3 retrowire

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Posted 19 July 2013 - 12:15 PM

Did you try running Rkill first before MBAM (MalwareBytes)?

 

If not, check this link for more information:

 

http://www.bleepingcomputer.com/forums/t/308364/rkill-what-it-does-and-what-it-doesnt-a-brief-introduction-to-the-program/

Thank you and that was a very helpful link however, at this point in time, the computer is locking up whenever I click the start button on the taskbar. Is it feasible to run rkill in safe mode?

 

And also, is there really still a possibility of a virus or piece of malware being on this computer after it's HDD has been wiped, factory reset and reformatted?



#4 xXToffeeXx

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Posted 19 July 2013 - 01:35 PM

Thank you and that was a very helpful link however, at this point in time, the computer is locking up whenever I click the start button on the taskbar. Is it feasible to run rkill in safe mode?

 

And also, is there really still a possibility of a virus or piece of malware being on this computer after it's HDD has been wiped, factory reset and reformatted?

Sure, you can run Rkill in safe mode. It should work the same although I'm not sure how helpful it will be since only the files and drivers necessary for Windows to run are started in safe mode. You could try a boot CD if you want to check for malware.

 

Hmm, normally malware cannot survive a formatted HDD, but you may be getting re-infected. Although this is unlikely if you have no other computers around or if you do and they are working fine.

 

xXToffeeXx~


Edited by xXToffeeXx, 19 July 2013 - 01:35 PM.

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#5 noknojon

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Posted 19 July 2013 - 07:22 PM

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them.
NOTE : You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

NOTE : If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.

 

 

Thank You -



#6 retrowire

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Posted 19 July 2013 - 08:36 PM

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them.
NOTE : You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

NOTE : If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.

 

 

Thank You -

I appreciate the effort on your part to aid me in my troubles.

 

After a lengthy 2 day process of elimination and me deciding to finally listen to my wife, we reached the solution.

 

We ran a pre boot assessment utility on the memory of the computer, the RAM passed with flying colors, the HDD however, did not. So we figured the HDD was corrupt. My nephew just happened to have a laptop with a faulty mobo so we just swapped out his healthy HDD with my niece's bad one and boom! All is as it should be. Everything is fine now, and I'm very appreciative for all the help I've received here, thanks so much.



#7 noknojon

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Posted 19 July 2013 - 10:11 PM

Thank you very much for the updates and for posting your solution.

 

Please call back and start a new topic if you ever need any extra help :thumbup2:






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