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HijackThis Log: Please help Diagnose


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2 replies to this topic

#1 kate22

kate22

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Posted 19 July 2013 - 10:12 AM

Logfile of HijackThis v1.99.1
Scan saved at 17:58:33, on 19.07.2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
 
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe
C:\Program Files\Bluetooth Suite\BtvStack.exe
C:\Program Files\Bluetooth Suite\AthBtTray.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Users\Пользователь\AppData\Local\MediaFire Express\mf_systray.exe
C:\Users\Пользователь\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Users\Пользователь\AppData\Local\Google\Update\1.3.21.153\GoogleCrashHandler.exe
C:\Users\Пользователь\AppData\Local\MediaFire Express\mf_daemon.exe
C:\Users\Пользователь\AppData\Local\MediaFire Express\mf_status.exe
C:\Users\Пользователь\AppData\Local\MediaFire Express\mf_services.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Пользователь\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\HijackThis\HijackThis.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://webalta.ru/search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://webalta.ru/search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://webalta.ru/search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://webalta.ru/search
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 91.144.142.91:8888
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\ievkbd.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: IESpeakDoc - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files\Bluetooth Suite\IEPlugIn.dll
O2 - BHO: Safe sayve - {BA32ADCA-9128-F69D-D1B1-AB5158011EAA} - C:\ProgramData\Safe sayve\51d2065186175.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo\YontooIEClient.dll
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe"
O4 - HKLM\..\Run: [AtherosBtStack] "C:\Program Files\Bluetooth Suite\BtvStack.exe"
O4 - HKLM\..\Run: [AthBtTray] "C:\Program Files\Bluetooth Suite\AthBtTray.exe"
O4 - HKLM\..\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI.exe -s
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Пользователь\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [MediaFire Tray] "C:\Users\Пользователь\AppData\Local\MediaFire Express\mf_systray.exe" --boot-start
O4 - HKCU\..\Run: [Vagex] C:\Users\73B5~1\AppData\Local\Temp\Rar$EX00.982\Vagex\Vagex.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_224_Plugin.exe -update plugin
O4 - Startup: Dropbox.lnk = ?
O4 - Startup: Topface.lnk = C:\Program Files\TFTray\tftray.exe
O8 - Extra context menu item: &Экспорт в Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Добавить в Анти-Баннер - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\ie_banner_deny.htm
O9 - Extra button: &Виртуальная клавиатура - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll
O9 - Extra button: (no name) - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files\Bluetooth Suite\IEPlugIn.dll
O9 - Extra 'Tools' menuitem: Send by Bluetooth to - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files\Bluetooth Suite\IEPlugIn.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Проверка ссы&лок - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O11 - Options group: [INTERNATIONAL] International
O13 - Gopher Prefix: 
O17 - HKLM\System\CCS\Services\Tcpip\..\{F49D2C08-3D0F-435E-8CF3-01E15EA29942}: NameServer = 194.158.204.238 82.209.195.12
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - AppInit_DLLs: c:\progra~2\browse~1\261040~1.25\{c16c1~1\browse~1.dll c:\progra~1\safesa~1\sprote~1.dll
O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: klogon - C:\Windows\system32\klogon.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
O23 - Service: Atheros Bt&Wlan Coex Agent - Atheros - C:\Program Files\Bluetooth Suite\Ath_CoexAgent.exe
O23 - Service: AtherosSvc - Atheros Commnucations - C:\Program Files\Bluetooth Suite\adminservice.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe" -r (file missing)
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: SolidConverterPDFReadSpool (SCPDFReadSpool) - Solid Documents, LLC - C:\Windows\Installer\MSIE56A.tmp
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %PROGRAMFILES%\Windows Media Player\wmpnetwk.exe (file missing)

 



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#2 kate22

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Posted 19 July 2013 - 10:15 AM

Please help me. I can't use google search because my laptop  sending automated queries



#3 nasdaq

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Posted 20 July 2013 - 08:28 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

HijackThis doesn't handle your version of Windows well. In your case I need to see a final DDS Log.
I suggest you remove HijackThis using the Add/Remove Programs list.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.




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