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Multiple Issues For Me


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#1 Badcatjack

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Posted 19 July 2013 - 09:57 AM

First of all, I'm simply a basic computer knowledge guy so I'll simply list my current issues.

 

1. Restarts after normal shutdown procedure.

2. All files/programs to download state they contain a virus and were removed.

3. Windows updates run then when computer restarts, it will no longer have icon/access to internet explorer because of system error in windows and properties were removed.

4. ARO 2012 seems to click off after running cleanup/optimizing checks so seems nothing is done.

 

I use Avast free...and assuming there's a virus causing my problems...but I have no idea how to find it and remove it.

It's a Dell with Windows 7.


Edited by Badcatjack, 19 July 2013 - 09:58 AM.


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#2 nasdaq

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Posted 20 July 2013 - 08:26 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

I can only suggest at this time that your restores your computer's system files to an earlier point.

Go to this Microsoft page.
http://windows.microsoft.com/en-in/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7
Select System restore and follow the instructions.

Keep me posted.




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