Problem has suddenly occurred on Dell Inspiron 1525
Windows 7 32 bit Home Premium Service Pack 1. (Upgraded on-line from Vista)
Windows Update tries to install Security Update for IE9 (KB2846071) and Internet Explorer 10.
After about 15 minutes both updates fail. If I try to run current version of IE9 it flashes across the screen and then closes leaving the following message:
View and Track your downloads:
google_co_uk.htm Do you want to save this file?
login_verify2.htm Do you want to save this file?
Options for both files are Save, Clear list, Close - none of these will work and I have to Shut Down and Re-start to continue.
None of the Windows Help Screens will run.
Windows 7 Anytime Upgrade will not run - Message says "Windows Anytime Upgrade User Interface has stopped working"
It has been suggested that this is caused by Malware. I have run the following which do not find any problems
Malwarebytes Pro - runs Quick and Full Scan but will not run Flash Scan or allow the use of "Tools".
AVG 2013 (normal Anti-virus)
McAfee Net Protect Plus
Microsoft Malicious Software Removal Tool
Norton Power Eraser
All of these are run as separate installations in both normal and Safe Mode.
Any suggestions other than buy a new Windows 7 installation DVD?
It has been suggested I use System Restore - when I try to run Restore I get a message "System Protection is turned off - see Turn System Restore on or off"
When I click on the hyperlink I get the message "Unable to open this internet site. The requested site cannot be found. Please try later"
Edited by hamluis, 20 July 2013 - 07:57 AM.
Moved from Win 7 to Am I Infected - Hamluis.