Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot update IE9 on Dell Inspiron Laptop


  • Please log in to reply
4 replies to this topic

#1 Brian Lowes

Brian Lowes

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:31 AM

Posted 19 July 2013 - 04:47 AM

Problem has suddenly occurred on Dell Inspiron 1525

Windows 7 32 bit Home Premium Service Pack 1. (Upgraded on-line from Vista)

Windows Update tries to install Security Update for IE9 (KB2846071) and Internet Explorer 10.

After about 15 minutes both updates fail. If I try to run current version of IE9 it flashes across the screen and then closes leaving the following message:

View and Track your downloads:

google_co_uk.htm Do you want to save this file?

login_verify2.htm   Do you want to save this file?

 

Options for both files are  Save, Clear list, Close - none of these will work and I have to Shut Down and Re-start to continue.

 

None of the Windows Help Screens will run.

 

Windows 7 Anytime Upgrade will not run - Message says "Windows Anytime Upgrade User Interface has stopped working"

 

It has been suggested that this is caused by Malware. I have run the following which do not find any problems

Malwarebytes Pro - runs Quick and Full Scan but will not run Flash Scan or allow the use of "Tools".

Spybot

AVG 2013 (normal Anti-virus)

McAfee Net Protect Plus

Microsoft Malicious Software Removal Tool

Norton Power Eraser

 

All of these are run as separate installations in both normal and Safe Mode.

 

Any suggestions other than buy a new Windows 7 installation DVD?

 

Regards

 

BrianL

 

Additional information:

It has been suggested I use System Restore - when I try to run Restore I get a message "System Protection is turned off - see Turn System Restore on or off"

When I click on the hyperlink I get the message "Unable to open this internet site. The requested site cannot be found. Please try later"


Edited by hamluis, 20 July 2013 - 07:57 AM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 GodfatherKing

GodfatherKing

  • Members
  • 587 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 AM

Posted 20 July 2013 - 03:29 AM

Try running Rkill, TDSSKiller and Eset online scanner with special parameters to rule out malware.

 

=====================

Running Rkill

 

RKill can be downloaded from the following location:

http://www.bleepingcomputer.com/download/rkill/

Please note that the other file names at the link above are RKill as well, but just renamed in order to allow it run by certain malware.

When RKill is run it will display a console screen similar to the one below:
 

rkill.jpg

 

 

That console screen will continue to run until it RKill has finished. Once finished, the box will close and a log will be displayed showing all of the processes that were terminated by RKill and while RKill was running.

 

Post the log in your next reply.

 

=====================

Running TDSSKiller to obtain log

 

Note: Don't cure or delete a threat, but choose skip for all instead.

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters

tds2.jpg

  • In the Additional options: Check Detect TDLFS file system
  • Click Start Scan and allow the scan process to run

tds4-1.jpg

  • Choose for all threats to Skip for all of them.
  • Click Continue
  • Please post the TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)

===================================================

 

ESET Online Scanner
==================

Note: If your AV is blocking Eset online scanner, please temporarily disable your AV.

 

I'd like us to scan your machine with ESET OnlineScan This process may may take several hours, that is normal.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and » UNCHECK "Remove found threats" <== Important
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply. (If no malware was found you will not be presented with a log).
  • Click the Back button.
  • Click the Finish button.

===================================================


Edited by GodfatherKing, 20 July 2013 - 03:29 AM.

If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 Brian Lowes

Brian Lowes
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:31 AM

Posted 21 July 2013 - 12:59 PM

GodFatherKing

Thanks for the response.

I have tried your suggestions but without any success.

No faults were found and I still have the problem.

Regards

BrianL



#4 GodfatherKing

GodfatherKing

  • Members
  • 587 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 AM

Posted 21 July 2013 - 01:44 PM

Try to update to IE 10 with this link, choose the right language:

 

http://windows.microsoft.com/en-us/internet-explorer/ie-10-worldwide-languages


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#5 Brian Lowes

Brian Lowes
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:31 AM

Posted 22 July 2013 - 03:09 PM

GodfatherKing

Thanks for this second response.

Unfortunately once again it would not work.

I have now bought and re-installed Windows 7.

This has cured whatever the problem was.

Regards

BrianL






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users