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hijackthis log diagnosis


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#1 ronaroll

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Posted 19 July 2013 - 02:29 AM

Do I past my hijackthis log here?



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#2 nasdaq

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Posted 20 July 2013 - 08:10 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

If you still need help please run these tools and post the logs for my review. Let me know what problems you are having with this computer.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM

#3 ronaroll

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Posted 21 July 2013 - 10:20 PM

Here are my logs you asked for. When I ran the DDS it said it was running in silent mode and that two logs would be created on my desktop. This went on for a long time and I couldn't close it. None of the keys responded. I had to restart by turning power off. How long should that scan take?

# AdwCleaner v2.306 - Logfile created 07/21/2013 at 19:36:44
# Updated 19/07/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Ron - DVA-AEFA368FEFC
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Ron\My Documents\Downloads\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Documents and Settings\Ron\Application Data\Mozilla\Firefox\Profiles\o4hljyzf.default\prefs.js

[OK] File is clean.

File : C:\Documents and Settings\Diana\Application Data\Mozilla\Firefox\Profiles\m566r2g4.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [849 octets] - [21/07/2013 19:36:44]

########## EOF - C:\AdwCleaner[R1].txt - [908 octets] ##########
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.0 (07.21.2013:1)
OS: Microsoft Windows XP x86
Ran by Ron on Sun 07/21/2013 at 19:41:35.78
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Documents and Settings\Ron\Application Data\mozilla\firefox\profiles\o4hljyzf.default\minidumps [1 files]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 07/21/2013 at 19:47:25.45
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 Results of screen317's Security Check version 0.99.70  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled!  
`````````Anti-malware/Other Utilities Check:`````````
 CCleaner     
 Java 7 Update 25  
 Adobe Flash Player     11.8.800.94  
 Adobe Reader XI  
 Mozilla Firefox (22.0)
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 7%
````````````````````End of Log``````````````````````
 



#4 nasdaq

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Posted 22 July 2013 - 06:22 AM

Close the application and restart the computer if not already done so.

Run the DDS tool it should not take very long.

If still no log please post your HijackThis log it may help identify the culprit.




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