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Problem Reports and Solutions Problem With Admin Privileges


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#1 jenn59

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Posted 18 July 2013 - 10:38 PM

Hello,

 

I've use Windows Vista on a laptop computer and have two accounts - a Standard account that I use everyday and an Administrative account.

 

I logged into my Administrative Account and clicked into Problems and Solutions and saw that the only thing I could click into on the left panel was "Change Settings."  Everything else is grayed out.  I clicked into Change Settings and saw a message with a pale yellow background that said, "Some settings are managed by your System Administrator."

 

I clicked into "Advanced Settings" and got the same message above with the yellow background.

 

Something is going on here and wonder if you can give me any information on how to change this back to me and tell me where I look to find out what/who has taken over as the Admin.

 

Thanks very much,

jenn59



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#2 dc3

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Posted 19 July 2013 - 07:59 AM

Were you logged in as the administrator when you did this?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jenn59

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Posted 19 July 2013 - 09:31 AM

Yes, I was.



#4 dc3

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Posted 19 July 2013 - 09:41 AM

Try making another account with administrator privileges and let us know the results are.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 jenn59

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Posted 21 July 2013 - 11:28 AM

Hello dc3,

 

I created another Administrative account and still have the same problem.

 

Is there a way to check my PC for other users?

 

Thanks,

Jenn59



#6 dc3

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Posted 21 July 2013 - 11:46 AM

What changes were you trying to make?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 jenn59

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Posted 21 July 2013 - 12:34 PM

I didn't make any changes. After creating the new Admin. Account, I just looked to see if I had administrative rights in Problem Reports & Solutions as an Administrator; it was the same as my current admin. account. All areas are grayed out. (Please see my original post.)I

 

Thanks,

jenn59

 

 

 



#8 dc3

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Posted 21 July 2013 - 01:08 PM

I was referring to your first post where you wrote:

 

I logged into my Administrative Account and clicked into Problems and Solutions and saw that the only thing I could click into on the left panel was "Change Settings."
 

 

Why were you there, and what changes were you trying  to make?

 

 

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 GodfatherKing

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Posted 21 July 2013 - 02:23 PM

Can you also post a screenshot from the issue? 


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#10 dc3

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Posted 21 July 2013 - 02:29 PM

In order for anyone to be able to help you it is very important to answer any questions which are posted in this topic.  It is also important to take one step at a time, answer the question/s and then if a screenshot will be useful it can be added.  Let's try to work together. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 jenn59

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Posted 22 July 2013 - 12:14 PM

Since my last post, the one change I attempted was clicking into Advanced Settings. The same message appeared with the yellow background saying that I don't have administrative rights. I clicked "Change Settings" to allow each user to choose reporting settings."  However, doing this didn't change anything.

 

I tried taking a screen shot of the Problems and Reports screen by pressing "Home/prt sc" but when I tried to paste it into this post, it didn't work.  I tried using the Snipping Tool but it wouldn't paste into the post either.

 

Sorry to take so long in responding to you, but have been very busy of late.

 

Thanks,

jenn59



#12 dc3

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Posted 22 July 2013 - 12:17 PM

You can post this image in your next post.  Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you made with the Snipping Tool, then click on Attach This File, then Add Reply.
 
BCreply1_zpsc36d42fc.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 jenn59

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Posted 22 July 2013 - 12:56 PM

Hello,

 

I've attached three files showing three screens of Problems and Solutions.



#14 dc3

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Posted 22 July 2013 - 01:08 PM

Hello,

 

I've attached three files showing three screens of Problems and Solutions.

 

There are no attachments in your post. :whistle:  


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 jenn59

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Posted 22 July 2013 - 01:13 PM

Sorry.  Hope this works.

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