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Computer randomly freezes


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#1 Drfrankr

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Posted 18 July 2013 - 04:00 PM

I am running a Dell desktop that is about a year old.  For about the last two or three days, it will lock up randomly in various applicayions or just on the desktop.  System Recovery did not fix the problem.  I am using Norton Security Suite from Comcast and it has not shown any problems.  I am kinda inexperienced at this so any direction you can give me would be appreciated.

 

Thanks...Frank



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#2 hamluis

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Posted 18 July 2013 - 04:40 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 Drfrankr

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Posted 18 July 2013 - 05:47 PM

Here is the information you requested,

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by drfrankr (administrator) on 18-07-2013 at 15:39:17
Running from "C:\Users\drfrankr\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/18/2013 03:39:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 03:32:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:44:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:40:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:30:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:05:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:02:12 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Home and Student 2010; Error = 0x8007043c).

Error: (07/18/2013 01:43:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 00:50:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 00:40:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (07/18/2013 03:31:28 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/18/2013 03:31:28 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (07/18/2013 03:31:26 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (07/18/2013 03:31:19 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\System32\bcmihvsrv64.dll
Error Code: 21

Error: (07/18/2013 03:31:20 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (07/18/2013 03:31:01 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
ccSet_N360
discache
eeCtrl
IDSVia64
spldr
SRTSP
SRTSPX
SymIRON
SymNetS
vpcvmm
Wanarpv6

Error: (07/18/2013 03:30:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:29:25 PM on ?7/?18/?2013 was unexpected.

Error: (07/18/2013 03:29:02 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\System32\bcmihvsrv64.dll
Error Code: 21

Error: (07/18/2013 03:28:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/18/2013 03:28:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (07/18/2013 03:39:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 03:32:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:44:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:40:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:30:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:05:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 02:02:12 PM) (Source: System Restore)(User: )
Description: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Home and Student 20100x8007043c

Error: (07/18/2013 01:43:08 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 00:50:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2013 00:40:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================

ADM - Assessment Data Manager (Version: 4.0)
ADM - Service Pack for 4.0 (Version: 4.10)
Adobe Acrobat X Standard - English, Français, Deutsch (Version: 10.1.7)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X MUI (Version: 10.0.0)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
BitTorrent (Version: 7.8.0.29626)
Blio (Version: 2.3.7140)
Bonjour (Version: 3.0.0.10)
Canon Easy-WebPrint EX
Canon MP Navigator EX 3.1
Canon MX870 series MP Drivers
Canon MX870 series User Registration
Canon Speed Dial Utility
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.6505.38692)
CWA Reminder by We-Care.com v4.0.19.3 (Version: 4.0.19.3)
CyberLink PowerDVD 9.5 (Version: 9.5.1.4418)
D3DX10 (Version: 15.4.2368.0902)
DD Poker 3
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.61)
Dell DataSafe Local Backup (Version: 9.4.61)
Dell DataSafe Online (Version: 2.1.19634)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.5.201.0)
Dell PhotoStage (Version: 1.5.0.65)
Dell Stage (Version: 1.7.209.0)
Dell VideoStage  (Version: 1.2.0.1712)
DesignPro 5.0 Limited Edition (Version: 5.2.1201)
DirectX 9 Runtime (Version: 1.00.0000)
Dogpile Bundle Toolbar (Version: 1.514)
DW WLAN Card (Version: 5.60.48.35)
eBay (Version: 1.4.0)
ffdshow v1.2.4422 [2012-04-09] (Version: 1.2.4422.0)
Free AVI MPEG WMV MP4 FLV Video Joiner 5.1.2
Google Chrome (Version: 28.0.1500.72)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4209.2358)
Google Update Helper (Version: 1.3.21.153)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Rapid Storage Technology (Version: 10.6.0.1002)
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 7 Update 1 (64-bit) (Version: 7.0.10)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
MapsGalaxy Toolbar
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.7.915.93)
Need4 Video Converter 9 (Version: 9)
Nero 10 Movie ThemePack Basic (Version: 10.6.10000.1.0)
Nero Blu-ray Player (Version: 12.0.20012)
Nero Control Center 10 (Version: 10.6.13000.0.11)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20000.9.12)
Nero Update (Version: 11.0.11500.28.0)
Norton Security Suite (Version: 20.4.0.40)
PhotoShowExpress (Version: 2.0.063)
PlayReady PC Runtime x86 (Version: 1.3.0)
QuickTime (Version: 7.74.80.86)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
RegCure Pro (Version: 3.1.6.0)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
SafeSaver 1.74
Skype™ 5.10 (Version: 5.10.116)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Spybot - Search & Destroy (Version: 2.0.12)
SyncUP (Version: 1.12.12400.17.102)
SyncUP (Version: 10.2.15400)
THX TruStudio PC (Version: 1.0)
TrustedID IDMonitor Identity Protection (Version: 1.1.0)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.3351)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0496)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0222)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2114)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0451)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wrapper (Version: 012.000.0127)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VLC media player 2.0.7 (Version: 2.0.7)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Zinio Reader 4 (Version: 4.2.4164)

========================= Memory info: ===================================

Percentage of memory in use: 14%
Total physical RAM: 12270.45 MB
Available physical RAM: 10536.01 MB
Total Pagefile: 24539.07 MB
Available Pagefile: 22602.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3954.25 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1380.48 GB) (Free:1242 GB) NTFS
7 Drive i: (Elements) (Fixed) (Total:2794.52 GB) (Free:2010.97 GB) NTFS
9 Drive k: (LEXAR MEDIA) (Removable) (Total:0.24 GB) (Free:0.15 GB) FAT

========================= Users: ========================================

User accounts for \\DRFRANKR-PC

Administrator            drbrendar                drfrankr                
Guest                   

**** End of log ****

 

Here is the snapshot also,

 

http://speccy.piriform.com/results/numysIRMHbyymnCzwIK5n38

 

Hopes this gives you what you need.

 

Thanks...Frank



#4 Drfrankr

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Posted 18 July 2013 - 06:17 PM

I also wanted you to know that I thought what was happening might be due to the remnants of SleepM that were not completely removed so I went through the process listed on the homepage using rkill, adwcleaner and malwarebyte, but it did not make a difference.  I will do nothing else without direction from you.

 

Thanks...Frank



#5 hamluis

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Posted 19 July 2013 - 12:51 PM

I don't really see anything that jumps out as a problem...maybe someone else has ideas.  All temperatures are good, plenty of free space for Windows partition...I see nothing to base speculation on.

 

Louis



#6 julio99

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Posted 20 July 2013 - 11:19 AM

I see that you use Chrome as your browser so I will tell you that in the last 10 days or so, I think it was from the last Windows updates, there was something that was causing Chrome to freeze intermittently. What is causing it, I'm not sure, but I was so disgusted I reformatted twice and it still stayed freezing only in Google Chrome. The problem started for me when I tried to add this extension called "X-Notifier" which is a mail checking extension. That is the only thing that causes the freezing for me now, so hopefully the powers that be will add some patch or fix. Check out all the problems at the Google Chrome forum or google groups.






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