Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

green screen of death error


  • Please log in to reply
11 replies to this topic

#1 JP27

JP27

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philippines
  • Local time:06:16 AM

Posted 18 July 2013 - 08:34 AM

Hi good day! :> I'm having a trouble with my compaq Hp mini 110. after the windows XP loading screen a error shows up with unusual error with a green screen background just like this: http://www.techspot.com/community/attachments/untitled-jpg.65510/   

I tried rebooting it and choosing the options safe mode and restoring it back to its previous state, and it was successful but after rebooting once again the green screen error shows up.... can somebody please help me with this error.. because reformatting my netbook again will be such a pain. 

 

 

Thank you in advance!! :)

 

 

 



BC AdBot (Login to Remove)

 


#2 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:03:46 AM

Posted 18 July 2013 - 12:24 PM

Hi

 

From the description you provided, i suspect a graphic related issue. Try the below steps first.

 

:step1: Boot the system in to safe mode.

 

:step2: Uninstall Intel display driver from control panel--> add remove programs and restart the system.

 

:step3: Now re-install the display driver.

 

http://ftp.hp.com/pub/softpaq/sp41001-41500/sp41294.exe

 

 

Let me know your findings.



#3 JP27

JP27
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philippines
  • Local time:06:16 AM

Posted 19 July 2013 - 04:33 AM

hello :)

 

can i ask for your email address so that i can send the images of the error i have after reinstalling then rebooting my system again... but this error is with a blue screen and after that i reboot again and the green screen shows up again....



#4 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:03:46 AM

Posted 19 July 2013 - 04:54 AM

Hi
 
Before posting the images, please check whether there are any crash dump files in the C:\Windows\Minidump folder. If yes, upload the dumps with along with the images to one of the below free file hosting sites.

 

 
 


#5 JP27

JP27
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philippines
  • Local time:06:16 AM

Posted 19 July 2013 - 08:04 AM

hi sir! the folder is empty..

 

here is the image: 

 

https://app.box.com/s/rbftpamgkkk0koh8dgcc

 

https://app.box.com/s/h49o8kuvru62yc3a5h2z


Edited by JP27, 19 July 2013 - 08:06 AM.


#6 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:03:46 AM

Posted 19 July 2013 - 11:39 AM

Hi

 

Sorry for the late reply.

 

STOP 0x07E - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED is the specific code you are receiving. 

 

http://msdn.microsoft.com/en-us/library/windows/hardware/ff559239(v=vs.85).aspx

 

This is a very generic error code and can be caused by a faulty RAM module, buggy driver or malwares.  Please follow the below steps.

 

:step1: Boot the system in to safe mode with networking. This will give you internet access.

 

:step2: Set Windows to write small memory dumps in the event of a crash.

 

http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

 

:step3: Download and install Malwarebytes free from the below link.

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Run a full scan with it. Delete any infection it founds.

 

:step4: Try to boot the system in to normal mode. If you are getting BSOD, check whether there is .dmp files are created inside the C:\Windows\Minidump folder. Upload all the files inside that directory according to the instructions from my previous post.

 

:step5: Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/

 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
    -List minidumps
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files)
 
Let me know your findings in next reply.

Edited by Anshad Edavana, 19 July 2013 - 11:40 AM.


#7 JP27

JP27
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philippines
  • Local time:06:16 AM

Posted 20 July 2013 - 12:22 AM

hi! here is the result from every steps: 

 

step2: the write debugging information is already set in small memory dump (64kb)

 

step3:  their is no infections found. result from Malwarebytes

 

Attached File  mbam-log-2013-07-20 (11-45-54).txt   1.96KB   1 downloads

 

step4: after the full scan i reboot the system and the green screen appears again, and i check the Minidump folder and its empty.

 

step5: here is the result from the MinitoolBox

 

Attached File  Result.txt   33.4KB   2 downloads


Edited by JP27, 20 July 2013 - 12:23 AM.


#8 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:03:46 AM

Posted 21 July 2013 - 02:14 AM

Hi

 

Please follow the below steps.

 

:step1: Download Memtest86+ USB creator from the below link.

 

http://www.memtest.org/download/4.20/memtest86+-4.20.usb.installer.zip

 

Use the utility to create a bootable Memtest86+ media. Boot from the USB and the test will begin immediately. You should run at least 10 passes for an accurate result. You can stop the test when either it reaches 10 passes or any red lines or errors are shown on the screen. This may take several hours to complete.

 

 

Proceed to the next steps only if you are not getting any errors during the memory test.

 

:step2: Download and run Avast removal tool in safe mode.

 

http://files.avast.com/iavs5x/aswclear.exe

 

Run the tool and select Avast free version 8 from the drop down menu. Click remove and restart the system. Check whether you can boot in to the normal mode.

 

:step3: Open control panel --> Add /Remove programs and uninstall the following drivers one by one and try to boot in to normal mode.

 

Intel® Graphics Media Accelerator Driver

 

IDT Audio

 

Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Drive

 

Synaptics Pointing Device Driver

 

USB2.0 Card Reader Software

 

Broadcom 802.11 Wireless LAN Adapter

 

Report your findings in next reply.



#9 JP27

JP27
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philippines
  • Local time:06:16 AM

Posted 21 July 2013 - 04:12 AM

hey thank you for all the help! 

 

1step: their is no error that shows up after the 10 pass.

 

2step: i remove the avast free internet security  8 and i reboot to normal mode and it's okay now. 

 

i guess i don't need to do the third step? 

 

thank you in advance :> 



#10 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:03:46 AM

Posted 21 July 2013 - 04:32 AM

Hi

 

Please test the system stability by rebooting several times. If it is stable, download and install Microsoft Security Essentials . It is better than Avast and won't cause crashes like third party AV programs.

 

http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

Report your findings in next reply.



#11 JP27

JP27
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philippines
  • Local time:06:16 AM

Posted 21 July 2013 - 05:25 AM

i already reboot it twice in normal mode and its kinda stable it didn't show the green screen error again.. okay i will. thanks again! :) 



#12 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:03:46 AM

Posted 21 July 2013 - 09:05 AM

Glad to be able to help  :thumbup2:






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users