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Mandiant U.S.A. Cyber Security - HELP


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#1 argeeleh

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Posted 17 July 2013 - 10:21 AM

My laptop, (HP, Windows 7 with Norton Internet Security) was infected with the Mandiant U.S.A. Cyber Security on 7/15/2013 morning.  I have three user accounts, the only one that was affected is the Admin account.  The other two are fine.
 
Once I log into the admin account, the screen goes white and then it shows the Mandiant U.S.A. Cyber Security screen.  I tried to reboot with safe mode, but the system restarts right away.
 
I tried system restore for previous date, but after few minutes, I received
 
"System Restore did not complete successfully. Your computer’s system files and settings were not changed.
 
Details:
System Restore failed to extract the file (D:\) from the restore point. An unspecified error occurred during System Restore. (0x8000ffff)
 
You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method. For more information, see What is Recovery?"
 
The other two accounts do not have admin privileges.  Do I need to disable Norton Internet Security to complete the system restore?  If so, how do I do this using the other accounts?
 
Thank you

*Moderator Edit: Moved topic from Windows 7 to the appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 17 July 2013 - 10:46 AM.


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#2 boopme

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Posted 17 July 2013 - 11:46 AM

Hello,if you can post a DDS log from this guide do so in the new topic per step 7.

we should get a deeper look. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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