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Occasional BSOD while under heavy media use (e.g. Gaming & Video-Streaming)


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#1 Anzomia

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Posted 17 July 2013 - 01:11 AM

     Hello, I've been encountering a problem with my computer for some time now and have been ignoring it due to the fact I never have the time to check it out. The problem happens randomly (Not every-time) whenever my computer is running any sort of video-like program, whether it be a videogame, a YouTube video, Netflix, a video on my computer; Anything that is apparently media-related and uses a fair amount of resource. As previously stated, I've had this problem come and go randomly from time to time now for quite a while, I can't exactly put a specific time on when it will happen again so I can't truly replicate it if I wanted to. A pattern I have noticed is that whenever I put my computer to sleep, the next time I wake it up and run anything that is reasonably intensive on the GPU it'll cause it to BSOD.

 

The problem is that whenever I'm running a video-intensive program the computer will randomly have this flicker to it and will automatically take me to a BSOD. I'm more than likely sure that is has something to do with hardware more than anything.

 

Computer Specifications:

OS: MS Windows 7 Home Premium 64-bit SP1

CPU: AMD FX-8120

GPU: AMD Radeon HD 6870 1GB

Memory: 8GB DDR3

HDD: 1TB Seagate ATA Hard Drive

MB: Gigabyte M68MT-S2

PSU: 700 Watt

 

I was able to take a picture using my phone of the BSOD when it last happened yesterday.

 

IMG1090.jpg

 

Aside from that I was also able to save the error report given afterward when I restarted my computer. Here it is:

 

Problem signature:

  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: d1
  BCP1: FFFFF80048A9F1BE
  BCP2: 000000000000000D
  BCP3: 0000000000000008
  BCP4: FFFFF80048A9F1BE
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\071613-14866-01.dmp
  C:\Users\Abdiel\AppData\Local\Temp\WER-41543-0.sysdata.xml
 
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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
I've attached and included the actual "Minidump" file that is specifically being stated above just in case it is also needed and is helpful in any way.
 
Thanks in advance to any responses to this problem.

 

 

Attached Files



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#2 Anshad Edavana

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Posted 17 July 2013 - 02:41 AM

HI

 

Thanks for providing the dumps. It will be greatly helpful if you provide the following  additional info.

 

:step1:  Generate a report about your system using Speccy by reading the guide below. Make sure to run the Speccy after running the system about one or more hour. This will give us an indication of current CPU -GPU temperature status.

 
 
 Post the web link displayed by Speccy in next reply.

 

:step2: Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/

 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply

 

:step3: Verify the health status of your RAM thoroughly.

 

You can use the free tool Memtest86+ to test the RAM. Read instructions from the below link carefully.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

You should run at least 7 or more passes to get an accurate result. I recommend at least 10 passes. If you get any red lines or numbers other than zero in the errors column, let me know.

 

Please note that this will take several hours to complete so you can do other things and leave the PC alone while the test is running.

 

Following nice video will illustrate how to run the Memtest.

 

 

 

Report your findings after running the test. Also check  the temperature of both CPU and GPU while running graphic intensive apps. You can use Speccy to monitor temperature at regular intervals.

 

 

Edit :

 

If there are more dumps in the minidump folder, please zip them all and upload.


Edited by Anshad Edavana, 17 July 2013 - 07:09 AM.


#3 Anzomia

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Posted 18 July 2013 - 01:46 AM

Thanks for the fast reply, here is the Speccy link with the information,

 

http://speccy.piriform.com/results/ZxWT2P0nhDfmYT8Kf8dgRlm

 

Here is the output information for the MiniToolBox scan,

 

MiniToolBox by Farbar  Version: 13-07-2013

Ran by Abdiel (administrator) on 17-07-2013 at 04:01:00

Running from "C:\Users\Abdiel\Downloads"

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (07/16/2013 11:54:12 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/16/2013 09:19:33 PM) (Source: Application Error) (User: )

Description: Faulting application name: halo.exe, version: 1.0.9.620, time stamp: 0x4a903670

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0x16f4

Faulting application start time: 0xhalo.exe0

Faulting application path: halo.exe1

Faulting module path: halo.exe2

Report Id: halo.exe3

 

Error: (07/16/2013 07:58:01 PM) (Source: Application Hang) (User: )

Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 6d8

 

Start Time: 01ce8231c923a580

 

Termination Time: 47

 

Application Path: C:\Windows\Explorer.EXE

 

Report Id: 86df4c99-ee73-11e2-b9d5-50e549daa018

 

Error: (07/16/2013 07:50:32 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.

Component identity found in manifest does not match the identity of the component requested.

Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".

Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".

Please use sxstrace.exe for detailed diagnosis.

 

Error: (07/16/2013 07:50:32 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.

Component identity found in manifest does not match the identity of the component requested.

Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".

Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".

Please use sxstrace.exe for detailed diagnosis.

 

Error: (07/16/2013 10:37:30 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/15/2013 08:41:45 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/15/2013 11:40:39 AM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.

Component identity found in manifest does not match the identity of the component requested.

Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".

Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".

Please use sxstrace.exe for detailed diagnosis.

 

Error: (07/15/2013 10:53:10 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/15/2013 09:54:12 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

 

System errors:

=============

Error: (07/16/2013 11:52:40 PM) (Source: Service Control Manager) (User: )

Description: The AODDriver4.2 service failed to start due to the following error: 

%%2

 

Error: (07/16/2013 11:52:30 PM) (Source: BTHUSB) (User: )

Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

 

Error: (07/16/2013 11:52:26 PM) (Source: BTHUSB) (User: )

Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

 

Error: (07/16/2013 11:52:28 PM) (Source: BugCheck) (User: )

Description: 0x000000d1 (0xfffff80048a9f1be, 0x000000000000000d, 0x0000000000000008, 0xfffff80048a9f1be)C:\Windows\MEMORY.DMP071613-14866-01

 

Error: (07/16/2013 11:52:28 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 11:44:53 PM on ?7/?16/?2013 was unexpected.

 

Error: (07/16/2013 08:42:57 PM) (Source: BTHUSB) (User: )

Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

 

Error: (07/16/2013 04:42:51 PM) (Source: BTHUSB) (User: )

Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

 

Error: (07/16/2013 04:34:17 PM) (Source: BTHUSB) (User: )

Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

 

Error: (07/16/2013 02:04:03 PM) (Source: BTHUSB) (User: )

Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

 

Error: (07/16/2013 11:04:35 AM) (Source: Microsoft-Windows-HAL) (User: )

Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

 

 

Microsoft Office Sessions:

=========================

Error: (07/16/2013 11:54:12 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/16/2013 09:19:33 PM) (Source: Application Error)(User: )

Description: halo.exe1.0.9.6204a903670unknown0.0.0.000000000c00000050000000016f401ce8289918201f0C:\Program Files (x86)\Microsoft Games\Halo\halo.exeunknownef8a2410-ee7e-11e2-b9d5-50e549daa018

 

Error: (07/16/2013 07:58:01 PM) (Source: Application Hang)(User: )

Description: Explorer.EXE6.1.7601.175676d801ce8231c923a58047C:\Windows\Explorer.EXE86df4c99-ee73-11e2-b9d5-50e549daa018

 

Error: (07/16/2013 07:50:32 PM) (Source: SideBySide)(User: )

Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

 

Error: (07/16/2013 07:50:32 PM) (Source: SideBySide)(User: )

Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

 

Error: (07/16/2013 10:37:30 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/15/2013 08:41:45 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/15/2013 11:40:39 AM) (Source: SideBySide)(User: )

Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

 

Error: (07/15/2013 10:53:10 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/15/2013 09:54:12 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

 

CodeIntegrity Errors:

===================================

  Date: 2013-05-18 16:18:45.636

  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2013-05-18 16:18:45.589

  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-07-14 16:56:05.655

  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Abdiel\AppData\Local\Temp\EverestDriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-07-14 16:56:05.640

  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Abdiel\AppData\Local\Temp\EverestDriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-07-14 16:56:05.432

  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lavalys\EVEREST Home Edition\kerneld.amd64 because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-07-14 16:56:05.420

  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lavalys\EVEREST Home Edition\kerneld.amd64 because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

 

=========================== Installed Programs ============================

 

AC-3 ACM Codec x64 2.1 (Version: 2.1)

Adobe AIR (Version: 3.6.0.6090)

Adobe Download Assistant (Version: 1.2.3)

Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)

Adobe Flash Player 11 Plugin (Version: 11.5.502.149)

Adobe Photoshop CS6 (Version: 13.0)

Adobe Reader XI (11.0.03) (Version: 11.0.03)

Adobe Shockwave Player 12.0 (Version: 12.0.0.112)

Akamai NetSession Interface

AMD Accelerated Video Transcoding (Version: 12.5.100.21219)

AMD APP SDK Runtime (Version: 10.0.1084.4)

AMD Catalyst Install Manager (Version: 8.0.903.0)

AMD Drag and Drop Transcoding (Version: 2.00.0000)

AMD Fuel (Version: 2012.1219.1521.27485)

AMD Media Foundation Decoders (Version: 1.0.71219.1540)

AMD VISION Engine Control Center (Version: 2012.1219.1521.27485)

Apple Application Support (Version: 2.3.2)

Apple Mobile Device Support (Version: 6.0.1.3)

Apple Software Update (Version: 2.1.3.127)

ArcSoft TotalMedia Extreme (Version: 2.0.31.11)

Audacity 2.0

Autodesk FBX Plug-in 2013.1 - Maya 2013 64-bit

Autodesk Maya 2013 64-bit (Version: 15.0.0.0)

Autodesk Network License Manager (Version: 1.0.0)

AVerMedia C874 USB HD Capture 1.0.64.15 (Version: 1.0.64.15)

Bonjour (Version: 3.0.0.10)

calibre 64bit (Version: 0.9.12)

Camtasia Studio 8 (Version: 8.0.4.1060)

Canon Easy-PhotoPrint EX

Canon Easy-PhotoPrint Pro - Pro9000 series Extention Data

Canon Easy-PhotoPrint Pro - Pro9500 series Extention Data

Canon Easy-WebPrint EX

Canon IJ Network Scanner Selector EX

Canon IJ Network Tool

Canon MG6200 series MP Drivers

Canon MG6200 series User Registration

Canon MP Navigator EX 5.0

Canon My Printer

Canon Solution Menu EX

Catalyst Control Center - Branding (Version: 1.00.0000)

Catalyst Control Center Graphics Previews Common (Version: 2012.1219.1521.27485)

Catalyst Control Center InstallProxy (Version: 2012.1219.1521.27485)

Catalyst Control Center Localization All (Version: 2012.1219.1521.27485)

CCC Help Chinese Standard (Version: 2012.1219.1520.27485)

CCC Help Chinese Traditional (Version: 2012.1219.1520.27485)

CCC Help Czech (Version: 2012.1219.1520.27485)

CCC Help Danish (Version: 2012.1219.1520.27485)

CCC Help Dutch (Version: 2012.1219.1520.27485)

CCC Help English (Version: 2012.1219.1520.27485)

CCC Help Finnish (Version: 2012.1219.1520.27485)

CCC Help French (Version: 2012.1219.1520.27485)

CCC Help German (Version: 2012.1219.1520.27485)

CCC Help Greek (Version: 2012.1219.1520.27485)

CCC Help Hungarian (Version: 2012.1219.1520.27485)

CCC Help Italian (Version: 2012.1219.1520.27485)

CCC Help Japanese (Version: 2012.1219.1520.27485)

CCC Help Korean (Version: 2012.1219.1520.27485)

CCC Help Norwegian (Version: 2012.1219.1520.27485)

CCC Help Polish (Version: 2012.1219.1520.27485)

CCC Help Portuguese (Version: 2012.1219.1520.27485)

CCC Help Russian (Version: 2012.1219.1520.27485)

CCC Help Spanish (Version: 2012.1219.1520.27485)

CCC Help Swedish (Version: 2012.1219.1520.27485)

CCC Help Thai (Version: 2012.1219.1520.27485)

CCC Help Turkish (Version: 2012.1219.1520.27485)

ccc-utility64 (Version: 2012.1219.1521.27485)

CCleaner (Version: 4.01)

Crysis

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

DriverAgent by eSupport.com

DVAPTray (Version: 1.0.0.6)

Fraps (remove only)

Google Chrome (Version: 28.0.1500.72)

Google Drive (Version: 1.10.4769.632)

Google Talk Plugin (Version: 4.2.1.14031)

Google Update Helper (Version: 1.3.21.153)

Grand Theft Auto IV (Version: 1.0.0013.131)

Grand Theft Auto IV (Version: 1.00.0000)

Halo 2 for Windows Vista

Halo 2 for Windows Vista (Version: 1.0.0.0)

iTunes (Version: 10.7.0.21)

Java 7 Update 25 (Version: 7.0.250)

Java Auto Updater (Version: 2.1.9.5)

Jing (Version: 2.7.12205.4)

Junk Mail filter update (Version: 14.0.8117.416)

K-Lite Codec Pack 9.9.0 (Full) (Version: 9.9.0)

LAME v3.99.3 (for Windows)

Left 4 Dead 2

Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)

McAfee SiteAdvisor (Version: 3.5.0.229)

McAfee SiteAdvisor (Version: 3.6.168)

Microsoft .NET Framework 1.1 (Version: 1.1.4322)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft .NET Framework 4 Extended (Version: 4.0.30319)

Microsoft Application Error Reporting (Version: 12.0.6015.5000)

Microsoft Choice Guard (Version: 2.0.48.0)

Microsoft Corporation (Version: 9.1.0.0)

Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)

Microsoft Games for Windows Marketplace (Version: 3.5.50.0)

Microsoft Halo

Microsoft Halo Custom Edition

Microsoft LifeCam (Version: 3.22.270.0)

Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)

Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)

Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)

Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)

Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)

Microsoft Security Client (Version: 4.2.0223.1)

Microsoft Security Essentials (Version: 4.2.223.1)

Microsoft Silverlight (Version: 5.1.20513.0)

Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)

Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)

Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)

Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)

Microsoft_VC90_CRT_x86 (Version: 1.00.0000)

MSVCRT (Version: 14.0.1468.721)

MSVCRT Redists (Version: 1.0)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

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NVIDIA Drivers (Version: 1.10.62.40)

NVIDIA PhysX (Version: 9.10.0513)

ON_OFF Charge B11.0110.1 (Version: 1.00.0001)

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Shared C Run-time for x64 (Version: 10.0.0)

Speccy (Version: 1.17)

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Xfire

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 24%

Total physical RAM: 8190.46 MB

Available physical RAM: 6179.57 MB

Total Pagefile: 16379.11 MB

Available Pagefile: 14009.82 MB

Total Virtual: 4095.88 MB

Available Virtual: 3958.66 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:715.93 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\ABDIEL-PC

 

Abdiel                   Administrator            ASPNET                   

Guest                    

 

 

**** End of log ****

 

Now, for the Memtest I know you said it would take "several hours"; I don't know if its just my computer but my test finished in almost 21 hours... (20:52:47). I had to manually set the USB to start as primary from the BIOS as it didn't begin the test right off from boot, after that the test ran the whole day. I've included two pictures I took of the test at "test pass" # 8 & 10 below. I didn't get any errors throughout the whole test nor did I see any "red lines" where the error line is located either. Thanks for the input yet again and let me know what you think.

 

IMG1118.jpg

 

IMG1127.jpg



#4 Anshad Edavana

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Posted 18 July 2013 - 02:42 AM

Hi

 

Thanks for providing the updates. I really appreciate your patience and willingness to solve the problem.

 

Your memory looks fine and temperature status is also good. So most possibly this will be a software issue than a  hardware problem. 

 

Can you please upload all the crash dump files located under the C:\Windows\Minidump folder ?  . I am currently analyzing the dump you previously posted but more than one dump is necessary to find a probable cause.

 

I will keep you posted after the analysis finished.


Edited by Anshad Edavana, 18 July 2013 - 02:48 AM.


#5 Anshad Edavana

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Posted 18 July 2013 - 12:18 PM

Hi

 

Just finished analysing the first  dump you posted. This is the stop code you are receiving.

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff80048a9f1be, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff80048a9f1be, address which referenced memory

http://msdn.microsoft.com/en-us/library/windows/hardware/ff560244(v=vs.85).aspx

 

Usual causes : Faulty RAM or buggy driver.

 

Since the memory test came clean, we can assume it might be a faulty driver which is causing the crashes. This crash dump didn't blames any particular driver and we have no other dump to examine for clues. So our next step is to update all the outdated drivers in your system which might include the faulty one.

 

Please follow the below steps one by one.

 

:step1: Update system BIOS.

 

http://download.gigabyte.us/FileList/BIOS/mb_bios_ga-m68mt-s2_v.3.1_fc.exe

 

 

:step2: Open control panel --> Programs and uninstall Gigabyte ON/OFF charge. This is a known problematic software and considered as a bloatware.

 

:step3: Remove all AMD drivers and utilities. Follow the below steps.

 

   - Delete the folder AMD or ATI from the root of C drive.

 

   - Uninstall everything starting with either AMD or Catalyst and restart the system. Make sure none is left to uninstall.

 

   - Download and run the AMD driver cleaning tool to clean leftover drivers.

 

       http://www2.ati.com/drivers/amd_cleanup_util_1.2.1.0.exe

 

   - Download and install the latest chipset driver from the below link.

 

     http://www2.ati.com/drivers/13-4_vista_win7_win8_32-64_sb.exe

 

   - Download and install the latest display driver.

 

     http://www2.ati.com/drivers/13-4_win7_win8_64_dd_ccc_whql.exe

 

:step3: Update Direct X

 

http://www.microsoft.com/en-in/download/details.aspx?id=35

 

 

:step4: Drivers used by Arcsoft Total media extreme is outdated. Either update the software to the latest or find an alternative.

 

 

Check the system and report how it works. If you experience further blue screens, don't forget to upload all the dumps.  


Edited by Anshad Edavana, 18 July 2013 - 12:29 PM.


#6 Anzomia

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Posted 19 July 2013 - 02:47 PM

Thanks for the help so far :) As for your previous post, I wasn't able to find any other Minidump file except for the first one I originally uploaded.

 

Now on to what you asked for, I wasn't able to update my BIOS using the download you posted; I tried finding it myself from my motherboard's manufacturer and got the exact download you posted so I guess that took me nowhere either. The problem I'm receiving is that apparently the BIOS update isn't compatible with the 64-bit version of Windows. I took 2 screenshots of the errors I got when I tried running the "flashpi.exe" file and the "autoexe.bat" file which came with both BIOS update downloads.

 

Capture.jpg

 

1.jpg



#7 Anzomia

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Posted 19 July 2013 - 06:25 PM

Scratch that last post, I managed to update my BIOS. I just had to follow some instructions and download Gigabyte's BIOS updater. I have the latest BIOS update: FC (2012/06/05) (Screenshot below)
 
BIOSInformation.jpg

 

Now, unto the rest, I uninstalled the Gigabyte ON/OFF charge as suggested, I removed all AMD/ATI drivers and utilities and also deleted the AMD/ATI root folders as well as uninstalled AMD Catalyst. I then downloaded and ran the AMD Driver cleaning tool, after that I installed the latest chipset and display drivers. I downloaded the DirectX Update tool which said I had the latest version already installed, and I also uninstalled Arcsoft Total Media extreme as I won't be needing that anytime soon.
 
I'll be letting you know if anything else occurs but as stated before, the original BSOD problem only occurs at certain specific times when running anything media-related or any videogames so I'll be letting you know if I encounter the problem again. Do you think you could leave this forum post open to replies for another 2-3 weeks or so? That way I can test out the computer and try to replicate the bluescreen problem again to see if it occurs again and report back to you? Thanks A TON in advance. :)


#8 Anshad Edavana

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Posted 20 July 2013 - 02:57 AM

Hi

 

Thanks for providing the updates. This post will be opened for you to reply at any time. Just bookmark this page  in your browser.

 

Playing high definition movies and games arfe the best way to stress test the system. Post your findings in next reply.



#9 Anzomia

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Posted 21 July 2013 - 05:00 PM

Thanks for all the help, I haven't had the time to run anything too intensive on my computer for the time being, but something recently came up. I noticed that after the BIOS update my CPU's core speed lowered. I have an AMD FX-8120 which runs @ a standard 3.1Ghz, I use to have 3.1Ghz but ever since the BIOS update its gone down to 2.8Ghz. I've never overclocked the CPU or anything of that matter neither so it was a bit of a frightening shock when I noticed this. Anyway, I tried googling it and I happened to also find another person on a different forum website that apparently has the exact same problem as I do, he has the exact same CPU and motherboard as well. If you can, please check it out. 

http://www.overclock.net/t/1294040/fx-8120-running-at-2-8ghz-other-issues-regarding-oc

 

I noticed the Core speed had dropped earlier today when I went to check my Windows Experience Index. Do you suspect it might have been anything I did while trying to fix this whole bluescreen problem? I had my CPU speed @ 3.1Ghz before this. Could it have been the BIOS update? On the forum it was suggested that it might be the motherboard, what do you think?. Anyway, thanks a BUNCH in advance and for all the help so far.

 

Edit: Also, I can assure that the Core speed dropped after doing all this because on the original Speccy link I posted it showed my "Stock Core Speed" @ 3100 Mhz, and now Speccy shows it @ 2800Mhz :/ So, what do you think it might have been, can I undo something to restore it?


Edited by Anzomia, 21 July 2013 - 05:12 PM.


#10 Anshad Edavana

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Posted 21 July 2013 - 11:21 PM

Hi

 

I will look in to that issue and will keep you posted. Meanwhile, enter in to the BIOS setup and load optimized defaults. This will revert any unintentional BIOS settings modifications which may affect the clock speed. Also open AMD vision control center or Catalyst control center and make sure AMD overdrive function is disabled.


Edited by Anshad Edavana, 21 July 2013 - 11:25 PM.


#11 Anzomia

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Posted 22 July 2013 - 01:45 AM

Thanks for the quick reply yet again, I loaded the "Optimized Defaults" as you told me to, the clock speed remains the same @2.81Ghz. I also made sure that AMD Overdrive is disabled. Just so you know btw if it helps or matters in any way, I saved a backup copy of my previous BIOS update as a .bin file when I was updating, in case you think I should revert back or anything, if thats even possible. I updated my BIOS via @Bios by Gigabyte as I stated before in this post. If you need to know anything else to maybe figure out what might have caused this, please don't hesitate to ask. I'd really like to get back to my actual stock speed. Thanks in advance.



#12 Anshad Edavana

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Posted 22 July 2013 - 01:02 PM

Hi

 

I did an extensive search on the internet and read the user manual of your motherboard for possible clues about the clock frequency issue. Unfortunately there is no setting is in BIOS to either increase or decrease the clock speed. It might be the BIOS update which is the culprit. Before downgrading the BIOS, wait a couple of days and  check if the original BSOD issue returns. Otherwise we won't know  whether the update solved the issue or not. 



#13 Anzomia

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Posted 24 July 2013 - 01:23 AM

Hello,

 

Up until now I've ran several GPU/resource intensive programs on my computer to try to replicate the BSODs and I haven't had a single one yet. I threw Crysis 1 at it and it handled it great without crashing whatsoever; the temperatures were also stable and great afterwards too (All below 60°C). I also ran Borderlands 2 which is another game and also didn't encounter any crashing errors; even when recording game footage using FRAPS. I also played a lot of Halo on it as well and recorded actual footage using FRAPS as well while playing which usually causes it to BSOD but it didn't crash this time around. I've also ran several Full HD Videos on it and didn't encounter any BSODs. I also put my computer to sleep for about half a day and then woke it up again and gamed on it a bit more which usually would have caused it to BSOD before but this time around it didn't. I don't 100% know for sure if the update did solve the BSOD problem as its only been 3 days but as I stated, I haven't encountered one yet. I'm still worried about my CPU Clock speed. If you have any alternative please let me know. Also, if you're going to have me downgrade my BIOS I'll need the steps on how to do it as I don't know how to, again, I updated my BIOS through @Bios by Gigabyte using their process method on their site, but I've heard that "Q-Flashing" is a better more reliable method to have done it. Also, on a last note, I've been reading several forum posts on people who have had this problem before and most of them usually conclude that the problem is the "cheap" motherboard; I wanted to know what you thought of this? Do you think my motherboard might be the problem? Is it able to truly handle AMD's FX-8120? I've read that the M68MT-S2 (My MOBO) is rather "cheap"; any opinions? Thanks in advance for all the help.



#14 Anshad Edavana

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Posted 24 July 2013 - 05:46 AM

Hi

 

Since the original BSOD issue occurs at random times, we may have to wait more time to know whether the issue is solved or not. Currently i am in searching for the safest way to downgrade the BIOS. I will keep you posted soon.

 

Replacing the board is not necessary at this point (if we are able to resolve the CPU speed issue ) I also read a lot of bad reviews about that motherboard. 



#15 Anzomia

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Posted 03 August 2013 - 01:35 PM

Its been quite some time now and I haven't experienced any BSOD since the update; I've ran many HD videos and games on my computer many times by now too. I'm still worried about my CPU clock speed which is running @ 2.8Ghz~, any ideas what happened? Were you able to locate any safe ways to downgrade the BIOS? Please take your time, no rush here. Thanks for all your help so far and let me know if you got anything.






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