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Can't boot Win7 laptop. Ran Farbar Recovery Scan Tool. Now what?


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#1 IronJohnSr

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Posted 16 July 2013 - 08:44 PM

I can't boot m Windows 7 laptop. It says "Boot critical file C:\windows\system32\Drivers\aswvmm.sys is corrupt. I tried all the Windows 7 System Recovery options, but nothing worked. I was able to run Farbar Recovery Scan Tool. Now what do I do?

 



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#2 noknojon

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Posted 16 July 2013 - 08:56 PM

aswVmm.sys is part of avast! Antivirus program.

Do you use avast! Antivirus, or were you trying to change your Antivirus program ?

 

Please download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Thank You -



#3 IronJohnSr

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Posted 16 July 2013 - 09:06 PM

I recognize that aswVmm.sys is part of avast antivirus. Nevertheless, that file appears to be corrupted. As I said in my earlier post, I can't start Windows. I get only as far as the System Recovery Options.



#4 noknojon

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Posted 16 July 2013 - 09:11 PM

Are you able to start the computer in Safe Mode with Networking as per this tutorial ?

EDIT -

Do you use avast! Antivirus, or were you trying to change your Antivirus program ?


Edited by noknojon, 16 July 2013 - 09:15 PM.


#5 IronJohnSr

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Posted 16 July 2013 - 09:21 PM

Nope. Can't start in Safe Mode. Booting displays unexpected "Loading Files..." progress bar, then computer says "Startup Repair: Windows cannot repair this computer automatically", then View Advanced Options leads to System Recovery Options. It can't find a safe restore point.



#6 noknojon

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Posted 16 July 2013 - 09:27 PM

OK -

Back to the start - Can I ask why you were trying (or did) run FRST in the first place ?

Without you giving us a bit of information, we are still guessing on a few options.

Did you think you were infected, or was this just "routine" on your part ?

 

Thanks -



#7 IronJohnSr

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Posted 16 July 2013 - 09:59 PM

One day about a week ago I tried to boot my computer and instead of booting normally, it displayed the "Loading files...", "Startup Repair" messages I described above. Somehow I found the message ""Boot critical file C:\windows\system32\Drivers\aswvmm.sys is corrupt." (I don't remember how I found that message, but I wrote it down.)

 

I used another computer to Google the error message, and I found this web page at http://www.bleepingcomputer.com/forums/t/489045/windows-wont-boot-frst-already-ran-help/

I followed the directions, created a bootable Windows 7 USB stick, copied FRST to it, then used it to boot my laptop and run FRST. I looked at the output, but as I said above I'm not sure what to do with it, so I posted the message above.



#8 noknojon

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Posted 16 July 2013 - 10:21 PM

Hi -

The usual next step is to boot from a Recovery Disk or similar, but I presume that you do not have one (or Windows7 Disk)

Please list your Make and (if known) Model of laptop, as there may be a pre installed backup.

 

Thanks -



#9 IronJohnSr

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Posted 16 July 2013 - 10:30 PM

THe ailing computer is a Dell Inspiron M5030 with an AMD processor.

 

Correction. I googled the symptom and found this page: http://forum.avast.com/index.php?topic=125654.0

This page explained how to create a Windows 7 64-bit RC (which I did). I used this to boot, but it brings me only as far as the Startup Repair screen and no farther. I can that to do a Dell Factory Image Restore, but I'm trying to avoid that if I can.



#10 noknojon

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Posted 16 July 2013 - 11:14 PM

One of the problems is that you followed the repair version for a HP and not a Dell .....

Do you have much data on the computer, and have never made a back-up disk (I do it every 3 months now).

 

Sooner or later, you might need to make a decision if an operating computer or a restored computer is better.

From all that I read, you may end up with missing some data (at the very least) but I am not sure how much.

 

Keep an eye on the topic, and you may get another reply for this problem.

 

Booting stuck Dells is not my better area, so I would prefer to throw this open and see if you get a better reply ---



#11 hamluis

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Posted 17 July 2013 - 09:19 AM

The Farbar Recovery Scan Tool...is one of the tools used to attempt to neutralize malware.

 

Why did you run it...is your system infected?

 

If so...please review the Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html .  Initiate a new topic in that forum and post the DDS log and the FRST log which you have.

 

Once that is done, this topic will be closed and you will take all instructions from the Staff personnel who assist in the Malware Removal Logs forum.

 

Louis



#12 IronJohnSr

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Posted 18 July 2013 - 06:23 AM

Louis: Thanks for your help. Let me start over. When I boot my laptop, it does not start Windows. A dialog box titled "Startup Repair" appears instead. On this page I clicked "View Problem Details". The problem details are:

Problem Event Name: StartupRepairOffline 
Problem Signature 01: 6.1.7600.16385 
Problem Signature 02: 6.1.7600.16385 
Problem Signature 03: Unknown 
Problem Signature 04: 21200341 
Problem Signature 05: AutoFailover 
Problem Signature 06: 16 
Problem Signature 07: CorruptFileOS 
Version: 6.1.7600.16385 
Locale ID: 1033
Read our privacy statement online...

I followed the link you sent me in the post above. I followed the instructions and downloaded DDS. Since Windows does not start, I tried to run DDS using the command prompt from Windows Recovery Options, but it failed to run. The error message was:

The subsystem needed to support the image type is not present.

Any ideas?


Edited by IronJohnSr, 18 July 2013 - 06:25 AM.


#13 hamluis

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Posted 18 July 2013 - 12:11 PM

Go to BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/forum22.html and summarize your situation (including inability to run DDS) and wait for assistance from the personnel there.  The personnel there will try to assist you :).

 

Again, once that is done, this topic (in this forum) will be closed.

 

Louis



#14 Orange Blossom

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Posted 21 July 2013 - 03:40 PM

Hello,

Now that you have posted your topic here: http://www.bleepingcomputer.com/forums/t/501789/cant-boot-win7-laptop-help/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possibleI advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.  Good luck with your log.

Orange Blossom :cherry:


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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