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cd/dvd burner drive isn't recognized in My Computer


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9 replies to this topic

#1 appleorchard

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Posted 16 July 2013 - 01:09 PM

Hi, I have an HP Pavilion computer running Windows XP SP3.

It has a cd/dvd burner drive, but when I click on "My Computer", it doesn't show up. I don't really know where to go from there.

I need to burn a cd to fix a different computer, so I am looking for any help to get the drive working. :)



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#2 Allan

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Posted 16 July 2013 - 04:50 PM

 
 

Here are some things to try:

 

1. Uninstall the drive through Device Manager.

Restart computer. The drive will be automatically reinstalled.

or…

 

2. Delete Upper & Lower Filters

 http://support.microsoft.com/kb/982116

Restart computer.

or…

 

3. Download, and run Restore Missing CD Drive patch

Double click on cdgone.zip to unzip it.

Right click on cdgone.reg, click Merge.

Accept registry merge.

Restart computer.

or…

 

4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.

You'll see two items:

- ATA Channel0 (or Primary Channel)

- ATA Channel1 (or Secondary Channel)

Right click on each of them, and click Uninstall. Confirm.

Restart Windows. They'll be automatically reinstalled.

 



#3 appleorchard

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Posted 18 July 2013 - 02:43 PM

Thank you for the reply.

 

 

1. I tried it and when I restarted it still didn't show up in "My Computer".

 

 

2. Beneath "Diagnose and fix the problem automatically" I clicked on "run now" in the Microsoft Fix it box, but a window opened up that had:

 

Microsoft Fix it

Additional software is required to run this troubleshooter

  • .NET Framework 2.0 or a later version (required)

1.Please install the software from the Microsoft Download Center.

2. Then, visit http://www.microsoft.com/fixit to restart the troubleshooter.

 

 

But when I clicked on the link (http://www.microsoft.com/en-us/download/details.aspx?id=19), the page had "We are sorry, the page you requested cannot be found."

 

I'm really interested in continuing with this method, but do you know which specific .NET Framework I should install and where to download it?

 

I also read the "Let me fix it myself" method, but I am a little hesitant to modify the registry myself, so I would rather go through the other options first.

 

 

3. Before I run "Restore Missing CD Drive patch", I just want to make sure that the program is totally safe, so can/will it hurt the computer at all?

 

 

4. Neither ATA Channel0 (or Primary Channel) nor ATA Channel1 (or Secondary Channel) were there, but there were two Primary IDE Channel. Is that the same thing?

 

 

 

One other piece of information: when I click on the drive's properties, the device status has:

 

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
 

if that matters at all.



#4 K6567

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Posted 18 July 2013 - 03:15 PM

Link to Net Framework 2.0 http://www.microsoft.com/en-us/download/confirmation.aspx?id=6523.



#5 Allan

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Posted 18 July 2013 - 03:16 PM

 
 
 
 
 
See inline replies below

 

Thank you for the reply.

 

 

1. I tried it and when I restarted it still didn't show up in "My Computer".

 

 

2. Beneath "Diagnose and fix the problem automatically" I clicked on "run now" in the Microsoft Fix it box, but a window opened up that had:

 

Microsoft Fix it

Additional software is required to run this troubleshooter

  • .NET Framework 2.0 or a later version (required)

1.Please install the software from the Microsoft Download Center.

2. Then, visit http://www.microsoft.com/fixit to restart the troubleshooter.

 

 

But when I clicked on the link (http://www.microsoft.com/en-us/download/details.aspx?id=19), the page had "We are sorry, the page you requested cannot be found."

 

http://www.microsoft.com/en-us/download/details.aspx?id=1639

 

 

I'm really interested in continuing with this method, but do you know which specific .NET Framework I should install and where to download it?

 

I also read the "Let me fix it myself" method, but I am a little hesitant to modify the registry myself, so I would rather go through the other options first.

 

 

3. Before I run "Restore Missing CD Drive patch", I just want to make sure that the program is totally safe, so can/will it hurt the computer at all?

 

 

Nobody on staff at BC is going to suggest anything that is potentially harmful without first warning or advising you

 

 

4. Neither ATA Channel0 (or Primary Channel) nor ATA Channel1 (or Secondary Channel) were there, but there were two Primary IDE Channel. Is that the same thing?

 

Go ahead and and uninstall them. They will be reinstalled on reboot.

 

 

 

One other piece of information: when I click on the drive's properties, the device status has:

 

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
 

if that matters at all.

 

It doesn't

 


Edited by Allan, 18 July 2013 - 03:18 PM.


#6 appleorchard

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Posted 21 July 2013 - 11:06 AM

Thank you for the info.

 

I am going to try again today and I will reply back with how it goes.



#7 appleorchard

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Posted 22 July 2013 - 01:29 PM

It now shows up in My Computer and it works too! :)

Thank you for the instructions and information.

 

One other question: I have blank DVD-R discs. Can I use them to burn programs and/or files from my computer, or do I need a different type of blank disc?

 

 

 

if anyone wants to know - this was the method that got it working:

 

2. Delete Upper & Lower Filters

 http://support.microsoft.com/kb/982116

Restart computer.

 



#8 Allan

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Posted 22 July 2013 - 01:31 PM

They should be fine.



#9 appleorchard

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Posted 23 July 2013 - 01:22 PM

Thanks.



#10 Allan

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Posted 23 July 2013 - 01:42 PM

You're most welcome.






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