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Ipod Touch 5th Gen plugged in but not detected by computer or itunes


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#1 mysistersipodtouch

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Posted 16 July 2013 - 12:42 PM

Today my sister's ipod touch 5th gen stopped being detected by the computer and itunes. We tried everything. We researched and did everything we found and it still doesn't get detected by anything. The only thing we haven't tried is resetting it. We used my sister's lenovo computer and our windows vista desktop. With the desktop computer itunes popped up saying that it was detected but not recognized. The itunes is up to date. Nothing is working. We'd rather not reset the ipod because we have this fear that if we reset it then it still won't get detected. The cord is in excellent shape and we've tried pinching it and moving it but still nothing. It's not charging either. What should we do???? Please reply! My sister is angry...



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#2 smax013

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Posted 27 July 2013 - 01:00 AM

Have you tried different USB ports on the computer(s)?

When you plug in the iPod, is iTunes open? If not, try opening iTunes and see if that helps.

You could also try uninstalling and reinstalling iTunes.

The other overall option is to make a "Genius" appointment at an Apple Store. This assumes you have an Apple Store relatively near by.

#3 booyaka

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Posted 29 July 2013 - 02:42 PM

try to open up itunes then while u try to plug your ipod press your home button on the ipod and dont release it, a few seconds after your device is plugged you should see recovery state up in itunes.

good luck



#4 JT Drago

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Posted 02 August 2013 - 08:25 PM

If it's not charging, then you might have a bad charger or damaged charging dock. You might want to get your hands on another charger to find out if the original charger is working or not. 






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