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Windows 8 System Freezes


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#1 manmeetvirdi

manmeetvirdi

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Posted 16 July 2013 - 12:39 PM

Hi

Have a HP laptop (G6-2005AX) with Windows 8 Pro 64 bit installed. My system gets freezes all of a sudden. When this happens I have no option but to use power button to kill it. If I keep the system as it is, then after 30 mins or so it reboots itself. When this happens neither mouse works nor any key combinations of keyboard. One worry point is CPU temperature is >100 degrees centigrade. Is it normal?

Attached is the system specification generated using Speccy. How can I know what (hardware/software) is causing this problem?

 

Thanks for your time,

Regards,

Manmeet.

 

Mod Edit: Removed serial number from attached log at OP's request.

 

Attached Files


Edited by bloopie, 03 August 2013 - 12:10 PM.


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#2 slgrieb

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Posted 16 July 2013 - 05:47 PM

The temperature you report isn't remotely normal. It certainly isn't cooling like it should. Beyond cleaning the cooling ducts with some canned air, I don't think there is much most people can do easily. If you haven't had some experience servicing computers in the past, your first time shouldn't be with your laptop.

 

Don't get me wrong, it's doable, and HP has service info online, but don't get into the machine if you aren't comfortable and confident. If the computer is in warranty, I suggest you use it. Otherwise, I'd suggest hunting a reputable shop.


Yes, Mr. Death... I'll play you a game! But not CHESS !!! BAH... FOOEY! My game is... 
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