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6 replies to this topic

#1 ccraig13

ccraig13

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Posted 16 July 2013 - 11:36 AM

Hi,

 

We've been having problems with an ad playing in the background ( I think it's always the same one ). It can happen at anytime. It's even happend while at the login screen.

 

A few other side effects include:

  • Unexpected reboots. This morning it went crazy with reboots. Wouldn't let us get to the login screen before rebooting. Forced shutdown seemed to help.
  • Search results going to different pages
  • The menu bar on programs has a light blue bar covering it and the buttons, though the buttons still work if you click where they're supposed to be.

I know I'm supposed to only discuss one problem at a time, but I figured I'd through those out there incase it helps with the ad issue. Thanks!

 

OS: Windows 7, Service Pack 1

Anti-Virus: AVG (Does't find anything)

Anti-Malware: Malware Bytes (Does't find anything)

 

I even booted with AVG's bootable CD and that didn't come up with anything either.


Edited by ccraig13, 16 July 2013 - 11:40 AM.


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#2 Broni

Broni

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Posted 16 July 2013 - 12:12 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 ccraig13

ccraig13
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Posted 16 July 2013 - 01:14 PM


Checkup

 Results of screen317's Security Check version 0.99.69  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 Windows Firewall Enabled!  
AVG Anti-Virus Free Edition 2012   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 17  
 Java version out of Date! 
 Adobe Flash Player 11.7.700.224  
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Firefox (22.0) 
 Mozilla Thunderbird (17.0.7) 
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.116  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log`````````````````````` 
 

 

Farbar
Farbar Service Scanner Version: 13-07-2013
Ran by Shipping (administrator) on 16-07-2013 at 13:35:53
Running from "C:\Users\Shipping\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
 
VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.
 
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is OK.
The ImagePath of winmgmt: "%systemroot%\system32\svchost.exe -k netsvcs".
The ServiceDll of winmgmt service is OK.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****

 

MiniToolBox
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Shipping (administrator) on 16-07-2013 at 13:36:56
Running from "C:\Users\Shipping\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
802.11n Wireless LAN Card = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled dhcpmediasense=disabled
add route prefix=0.0.0.0/0 interface="Local Area Connection" nexthop=192.168.0.1 publish=Yes
add address name="Local Area Connection" address=192.168.0.88 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Shipping-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 74-DE-2B-CD-44-CA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 74-DE-2B-CD-44-CB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 38-60-77-D0-9D-5C
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ec93:ed11:db4f:3c8b%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.88(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 272130167
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-B4-FC-4D-38-60-77-D0-9D-5C
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{0E98F4A7-5009-4939-953C-25245C869E2E}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 9:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{CDA007CE-B41C-49CA-8EF9-5F785BD88038}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{5D86563F-DE3B-4241-99D3-5B267A2E7A34}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  pfSense.prpbooks.homeip.net
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:801::1001
 74.125.226.197
 74.125.226.193
 74.125.226.194
 74.125.226.195
 74.125.226.206
 74.125.226.199
 74.125.226.192
 74.125.226.200
 74.125.226.196
 74.125.226.198
 74.125.226.201
 
 
Pinging google.com [74.125.226.201] with 32 bytes of data:
Reply from 74.125.226.201: bytes=32 time=174ms TTL=57
Reply from 74.125.226.201: bytes=32 time=139ms TTL=57
 
Ping statistics for 74.125.226.201:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 139ms, Maximum = 174ms, Average = 156ms
Server:  pfSense.prpbooks.homeip.net
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=150ms TTL=53
Reply from 206.190.36.45: bytes=32 time=135ms TTL=53
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 135ms, Maximum = 150ms, Average = 142ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...74 de 2b cd 44 ca ......Microsoft Virtual WiFi Miniport Adapter
 14...74 de 2b cd 44 cb ......802.11n Wireless LAN Card
 13...38 60 77 d0 9d 5c ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.88    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.88    266
     192.168.0.88  255.255.255.255         On-link      192.168.0.88    266
    192.168.0.255  255.255.255.255         On-link      192.168.0.88    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.88    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.88    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0      192.168.0.1  Default 
===========================================================================
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 13    266 fe80::/64                On-link
 13    266 fe80::ec93:ed11:db4f:3c8b/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/16/2013 00:34:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x0000000000007624
Faulting process id: 0x1284
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/16/2013 11:54:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x0000000000007624
Faulting process id: 0xc18
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/16/2013 10:35:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x0000000000007624
Faulting process id: 0x1784
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/16/2013 10:05:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x0000000000007624
Faulting process id: 0xc40
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/15/2013 06:30:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x0000000000007624
Faulting process id: 0xe44
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/15/2013 04:43:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 10.0.9200.16618, time stamp: 0x51b303cc
Exception code: 0xc0000005
Fault offset: 0x000000000064d29b
Faulting process id: 0x2a80
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/15/2013 03:46:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 10.0.9200.16618, time stamp: 0x51b303cc
Exception code: 0xc0000005
Fault offset: 0x000000000064d29b
Faulting process id: 0x28bc
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/15/2013 02:31:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 10.0.9200.16618, time stamp: 0x51b303cc
Exception code: 0xc0000005
Fault offset: 0x000000000064d29b
Faulting process id: 0x194c
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/15/2013 01:39:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 10.0.9200.16618, time stamp: 0x51b303cc
Exception code: 0xc0000005
Fault offset: 0x000000000064d29b
Faulting process id: 0x2138
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (07/15/2013 01:19:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 10.0.9200.16618, time stamp: 0x51b303cc
Exception code: 0xc0000005
Fault offset: 0x000000000064d29b
Faulting process id: 0x25e8
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
 
System errors:
=============
Error: (07/16/2013 01:37:00 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: 
%%1056
 
Error: (07/16/2013 01:35:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/16/2013 01:35:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/16/2013 01:35:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/16/2013 01:35:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/16/2013 01:35:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/16/2013 01:35:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/16/2013 01:35:00 PM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (07/16/2013 01:35:00 PM) (Source: Service Control Manager) (User: )
Description: The User Profile Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (07/16/2013 01:35:00 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (07/16/2013 00:34:14 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1ole32.dll6.1.7601.175144ce7c92cc00000050000000000007624128401ce8241407bb0d0C:\Windows\system32\svchost.exeC:\Windows\system32\ole32.dll8c66d992-ee35-11e2-aaf1-386077d09d5c
 
Error: (07/16/2013 11:54:52 AM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1ole32.dll6.1.7601.175144ce7c92cc00000050000000000007624c1801ce823bbaf7fb29C:\Windows\system32\svchost.exeC:\Windows\system32\ole32.dll0d0954cb-ee30-11e2-b7e1-386077d09d5c
 
Error: (07/16/2013 10:35:01 AM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1ole32.dll6.1.7601.175144ce7c92cc00000050000000000007624178401ce823095f34cc7C:\Windows\system32\svchost.exeC:\Windows\system32\ole32.dlle4f40aac-ee24-11e2-aa10-386077d09d5c
 
Error: (07/16/2013 10:05:22 AM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1ole32.dll6.1.7601.175144ce7c92cc00000050000000000007624c4001ce822c4cf69900C:\Windows\system32\svchost.exeC:\Windows\system32\ole32.dllc09ba2b0-ee20-11e2-b71a-386077d09d5c
 
Error: (07/15/2013 06:30:44 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1ole32.dll6.1.7601.175144ce7c92cc00000050000000000007624e4401ce81a9e68b0109C:\Windows\system32\svchost.exeC:\Windows\system32\ole32.dll2fc987d7-ed9e-11e2-a2e0-386077d09d5c
 
Error: (07/15/2013 04:43:01 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1MSHTML.dll10.0.9200.1661851b303ccc0000005000000000064d29b2a8001ce8199dea71e28C:\Windows\system32\svchost.exeC:\Windows\system32\MSHTML.dll23754846-ed8f-11e2-aaca-386077d09d5c
 
Error: (07/15/2013 03:46:13 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1MSHTML.dll10.0.9200.1661851b303ccc0000005000000000064d29b28bc01ce819345b03b79C:\Windows\system32\svchost.exeC:\Windows\system32\MSHTML.dll340fad9b-ed87-11e2-aaca-386077d09d5c
 
Error: (07/15/2013 02:31:07 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1MSHTML.dll10.0.9200.1661851b303ccc0000005000000000064d29b194c01ce818941811d57C:\Windows\system32\svchost.exeC:\Windows\system32\MSHTML.dllb6153890-ed7c-11e2-aaca-386077d09d5c
 
Error: (07/15/2013 01:39:19 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1MSHTML.dll10.0.9200.1661851b303ccc0000005000000000064d29b213801ce8181f44d081fC:\Windows\system32\svchost.exeC:\Windows\system32\MSHTML.dll79a36de8-ed75-11e2-aaca-386077d09d5c
 
Error: (07/15/2013 01:19:33 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc3c1MSHTML.dll10.0.9200.1661851b303ccc0000005000000000064d29b25e801ce817ebdc3b0a7C:\Windows\system32\svchost.exeC:\Windows\system32\MSHTML.dllb6ad0a8f-ed72-11e2-aaca-386077d09d5c
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-07-16 12:59:48.812
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 12:55:47.298
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 12:46:12.894
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 12:18:46.482
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 11:53:58.401
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 11:39:41.450
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 11:34:31.380
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 10:36:39.711
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 10:19:59.289
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-16 10:03:12.985
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
802.11n Wireless LAN Card (Version: 3.02.03.0)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X (10.1.7) (Version: 10.1.7)
AlignmentUtility (Version: 15.00.0000)
AutoHotkey 1.0.48.05 (Version: 1.0.48.05)
AVG 2012 (Version: 12.0.3204)
AVG 2012 (Version: 12.1.2241)
AVG 2012 (Version: 12.1.2242)
AVG 2012 (Version: 2012.1.2242)
AVG SafeGuard toolbar (Version: 15.3.0.11)
CCC (Version: 15.00.0000)
Cisco Unified Presenter Add-in 6x5
Cisco WebEx Meetings
Computerized Parcel System
D3DX10 (Version: 15.4.2368.0902)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
FormsComponent (Version: 15.00.0000)
FOSS (Version: 15.00.0400)
GnuWin32: Grep-2.5.4 (Version: 2.5.4)
Google Chrome (Version: 27.0.1453.116)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Odometer (Version: 2.10.0000)
HP Setup (Version: 9.0.15130.3904)
HP Setup Manager (Version: 1.2.15145.3905)
HP Support Assistant (Version: 7.0.39.15)
HP Support Information (Version: 11.00.0001)
HP Update (Version: 5.003.001.001)
HP Vision Hardware Diagnostics (Version: 2.12.1.0)
ICCHelp (Version: 1.0.0.2)
Intel® Identity Protection Technology 1.1.2.0 (Version: 1.1.2.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2291)
Intel® Rapid Storage Technology (Version: 10.5.0.1026)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Junk Mail filter update (Version: 15.4.3502.0922)
Kyocera Product Library (Version: 2.0.0713)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Mathematics (Version: 4.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5139.5005)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Backward compatibility (Version: 8.05.1054)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (UPSWSDBSERVER) (Version: 9.4.5000.00)
Microsoft SQL Server 2008 R2 (64-bit)
Microsoft SQL Server 2008 R2 Native Client (Version: 10.50.1600.1)
Microsoft SQL Server 2008 R2 RsFx Driver (Version: 10.50.1600.1)
Microsoft SQL Server 2008 R2 Setup (English) (Version: 10.50.1600.1)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2731.0)
Microsoft SQL Server Browser (Version: 10.50.1600.1)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 10.50.1600.1)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
Mozilla Thunderbird 17.0.7 (x86 en-US) (Version: 17.0.7)
MSIChecker (Version: 9.00.0000)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NA1Messenger (Version: 15.00.0000)
NRF (Version: 15.00.0000)
OpenOffice.org 3.3 (Version: 3.3.9567)
opensource (Version: 1.0.14960.3876)
PL-2303 USB-to-Serial (Version: 1.2.10)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
PolicyManager (Version: 15.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6387)
Reconciler (Version: 15.00.0400)
Recovery Manager (Version: 5.5.0.4424)
ReportServer (Version: 15.00.0400)
Ruby 1.9.3-p374 (Version: 1.9.3-p374)
SQL Server 2008 R2 Common Files (Version: 10.50.1600.1)
SQL Server 2008 R2 Database Engine Services (Version: 10.50.1600.1)
SQL Server 2008 R2 Database Engine Shared (Version: 10.50.1600.1)
Sql Server Customer Experience Improvement Program (Version: 10.50.1600.1)
Star Bill of Lading 7.85 Single User Edition (Version: 7.85)
stunnel
SupportUtility (Version: 15.00.0000)
System (Version: 15.00.0000)
TSHostedAppLauncher (Version: 5.1.15.0)
UnifiedPrinting (Version: 15.00.0000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
UPS WorldShip (Version: 15.0)
UPSDB (Version: 15.00.0000)
UPSICC (Version: 16.00.0000)
UPSlinkHTTP (Version: 1.0.0.13)
UPSVC2008MM (Version: 1.00.0000)
UPSVCMM (Version: 12.00.0000)
Vim 7.3 (self-installing)
VIP Access (Version: 2.0.3.64)
VIP Access SDK (1.0.1.4)  (Version: 1.0.1.4)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
WebHelp (Version: 1.00.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WorldShip (Version: 15.00.0400)
WSShared (Version: 15.00.0400)
 
========================= Devices: ================================
 
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 14%
Total physical RAM: 6050.52 MB
Available physical RAM: 5146.61 MB
Total Pagefile: 12099.21 MB
Available Pagefile: 11238.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.63 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:914.77 GB) (Free:787.68 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.65 GB) (Free:2.08 GB) NTFS
8 Drive p: (cats) (Network) (Total:912.33 GB) (Free:282.29 GB) NTFS
9 Drive s: (shipping) (Network) (Total:912.33 GB) (Free:282.29 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SHIPPING-HP
 
Administrator            Guest                    Shipping                 
 
 
**** End of log ****
 

MBAM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.07.16.05
 
Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 10.0.9200.16618
Shipping :: SHIPPING-HP [administrator]
 
7/16/2013 1:39:52 PM
mbam-log-2013-07-16 (13-39-52).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 213409
Time elapsed: 5 minute(s), 46 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

MBAM ARK

Malwarebytes Anti-Rootkit BETA 1.06.0.1004
www.malwarebytes.org
 
Database version: v2013.07.16.05
 
Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 10.0.9200.16618
Shipping :: SHIPPING-HP [administrator]
 
7/16/2013 1:51:51 PM
mbar-log-2013-07-16 (13-51-51).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 234141
Time elapsed: 7 minute(s), 4 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 2
Master Boot Record on Drive #0 (Rootkit.Harbinger.MBR) -> No action taken.
Physical Sector #1953524901 on Drive #0 (Forged physical sector) -> No action taken.
 
(end)
 

System Log

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
System is currently in a safe mode
 
Account is Administrative
 
Internet Explorer version: 10.0.9200.16618
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 3.392000 GHz
Memory total: 6344425472, free: 5136166912
 
=======================================
 
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
System is currently in a safe mode
 
Account is Administrative
 
Internet Explorer version: 10.0.9200.16618
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 3.392000 GHz
Memory total: 6344425472, free: 5130362880
 
Downloaded database version: v2013.07.16.05
Downloaded database version: v2013.07.15.01
Initializing...
------------ Kernel report ------------
     07/16/2013 13:51:49
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\avgidsha.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\??\C:\Windows\system32\drivers\avgtpx64.sys
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\drivers\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\netr28x.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\drivers\blbdrive.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\point64.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\framebuf.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\mbamswissarmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR4
Upper Device Object: 0xfffffa80089e8790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007c\
Lower Device Object: 0xfffffa800895a060
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR3
Upper Device Object: 0xfffffa80089e2790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007b\
Lower Device Object: 0xfffffa8008a08b60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR2
Upper Device Object: 0xfffffa80089e4790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007a\
Lower Device Object: 0xfffffa8008a06b60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xfffffa80089e0790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000079\
Lower Device Object: 0xfffffa80089e1b60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8007789060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8005ee0050
Lower Device Driver Name: \00000670\
IRP handler 0 of \Driver\iaStor points to an unknown module
Unhooking enabled.
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR4
Upper Device Object: 0xfffffa80089e8790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007c\
Lower Device Object: 0xfffffa800895a060
Lower Device Driver Name: \Driver\USBSTOR\
Driver name found: USBSTOR
Initialization returned 0x0
Load Function returned 0x0
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR3
Upper Device Object: 0xfffffa80089e2790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007b\
Lower Device Object: 0xfffffa8008a08b60
Lower Device Driver Name: \Driver\USBSTOR\
Driver name found: USBSTOR
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR2
Upper Device Object: 0xfffffa80089e4790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007a\
Lower Device Object: 0xfffffa8008a06b60
Lower Device Driver Name: \Driver\USBSTOR\
Driver name found: USBSTOR
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xfffffa80089e0790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000079\
Lower Device Object: 0xfffffa80089e1b60
Lower Device Driver Name: \Driver\USBSTOR\
Driver name found: USBSTOR
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8007789060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8005ee0050
Lower Device Driver Name: \00000670\
Driver name found: iaStor
Initialization returned 0x0
Load Function returned 0x0
<<<2>>>
Device number: 0, partition: 2
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8007789060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80075f2870, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007789060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8005ee0050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \00000670\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0xfffff8a00b289520, 0xfffffa8007789060, 0xfffffa800a1b2790
Lower DeviceData: 0xfffff8a00cb5a830, 0xfffffa8005ee0050, 0xfffffa800a19cce0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\Windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
MBR buffers are not equal
MBR is forged! [0c09dbfb6e001608950df0db533ee0d1]
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: BB31DC20
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 1918406656
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1918613504  Numsec = 34908160
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Infected: MBR on Drive 0 --> [Rootkit.Harbinger.MBR]
Replacement MBR for a drive 0 found
MBR infection found on drive 0
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1953505168-1953525168)...
Sectors 1953524901 - 1953525167 --> [Forged physical sectors]
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa80089e0790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80089e02c0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80089e0790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80089e1b60, DeviceName: \Device\00000079\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xfffffa80089e4790, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80089e42c0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80089e4790, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8008a06b60, DeviceName: \Device\0000007a\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xfffffa80089e2790, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80089e22c0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80089e2790, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8008a08b60, DeviceName: \Device\0000007b\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xfffffa80089e8790, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80089e82c0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80089e8790, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800895a060, DeviceName: \Device\0000007c\, DriverName: \Driver\USBSTOR\
------------ End ----------
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbrcode_0.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\bootstrap_0_0_2048_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\sector_0_1953524901_u.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\sector_0_1953524901_k.mbam...
Removal finished
 

Rkill

Rkill 2.5.5 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 07/16/2013 02:05:11 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 

 



#4 ccraig13

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Posted 17 July 2013 - 08:35 AM

bump



#5 Broni

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Posted 17 July 2013 - 06:56 PM

Ooops...sorry about it :)

 

Your MBR is infected.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#6 ccraig13

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Posted 18 July 2013 - 11:17 AM

I tried running DDS but it just sat there and ran for over 20min. I tried a few more times with the same result. I think I'm ok though cause I ran the Kaspersky Live CD and it removed the root kit and a few other things. Now the computer is faster and all my issues I mentioned before are gone! Thank you so much for your help!


Edited by ccraig13, 18 July 2013 - 11:19 AM.


#7 Broni

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Posted 18 July 2013 - 07:26 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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