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Cannot start Microsoft Antimalware Service


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#1 pcwc66

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Posted 16 July 2013 - 12:16 AM

I'm using a laptop with Windows 7 Professional.    Microsoft Antimalware Service is not started and has the Description:

 

<Failed to Read Description. Error Code: 5>

 

If I try to start the service manually, I get this message:

 

Windows could not start the Microsoft Antimalware Service service on Local Computer

 

Error 5: Access is denied

 

I have run Symantec Endpoint Protection, Malwarebytes Anti-Malware, SuperAntiSpyware, and Microsoft Safety Scanner to look for virus and spyware.

 

I don't think this is really a permission issue but most likely some kind of corruption or virus since I logged in the laptop as one of the members in the Local Administrators group.

 

Any help is appreciated.

 

Thanks,

 

Peter


Edited by hamluis, 16 July 2013 - 11:57 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 bludgard

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Posted 16 July 2013 - 12:28 AM

Press F-8 at boot and select Last known good configuration.

#3 pcwc66

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Posted 16 July 2013 - 01:21 AM

Press F-8 at boot and select Last known good configuration.

Hi bludgard,

 

I have just tried F-8 and LKGC but that does not fix the problem.

 

Thanks.



#4 sikntired

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Posted 16 July 2013 - 07:55 AM

Hi pcwc66,

 

According to MS this type of error is usually indicative of malware. Have you checked Security Settings to see if any services have been turned off ?

 

Have any changes been made recently including downloads or updates ? Have you noticed any other changes in programs ?

 

There are some tools that can be utilized to determine the cause however this is not the appropriate forum due to the probability

of malware.

 

Regards..................


Edited by sikntired, 16 July 2013 - 11:10 AM.


#5 bludgard

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Posted 16 July 2013 - 08:45 PM

Press F-8 at boot and select Last known good configuration.

Hi bludgard,
 
I have just tried F-8 and LKGC but that does not fix the problem.
 
Thanks.

Malware is present (IMO)
If one has access to OS try System Restore to about two weeks ago. Access to OS = dead malware or "decay". lol
Post to am i infected if no joy. The best are here to help....




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