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Some programs will not start, Video Performer Manager found in scan


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16 replies to this topic

#1 donna.r.wilcox

donna.r.wilcox

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Posted 15 July 2013 - 12:29 PM

My computer has been really slow and a few days ago I got the message "To help protect your computer, WIndows has closed the program.  Name: Services and Controller app  Publisher: Microsoft Corporation."  I have not had the message since but one time it just randomly shut down.  It also refused to run Windows Defender Offline from a bootable disk that worked fine on another XP machine.  I cannot run my HP Toolbox either for my color laserjet. Today I ran Malwarebytes and it repeatedly gave errors referencing Video Performer Manager.  Here is my DDS file

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by ERC at 13:10:09 on 2013-07-15
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.510.27 [GMT -4:00]
.
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SOFTWA~1\ADABAS~1\pgm\kernel.exe
C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Documents and Settings\All Users\Application Data\Video Performer Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\videomngr.exe
C:\Documents and Settings\All Users\Application Data\Video Performer Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\videomngr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SOFTWA~1\ADABAS~1\PGM\serv.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\HP\HP UT\bin\hppusg.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\StarOffice7\program\soffice.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\svchost.exe -k netsvcs
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://my.screenname.aol.com/_cqr/login/login.psp?authLev=0&lang=en&locale=us&sitedomain=startpage.aol.com&siteState=OrigUrl%3Dhttp%253A%252F%252Fwww.aol.com%252F
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uInternet Connection Wizard,ShellNext = iexplore
uProxyOverride = <local>
uURLSearchHooks: {D8278076-BC68-4484-9233-6E7F1628B56C} - <orphaned>
uURLSearchHooks: _{00A6FAF6-072E-44cf-8957-5838F569A31D} - <orphaned>
uURLSearchHooks: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - <orphaned>
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} -
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: @c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
EB: Real.com: {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [aes.exe] c:\program files\home backup\aes.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [03BFyoB] c:\windows\cvpda.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [AOLAspSunset2] c:\documents and settings\all users\application data\aol\userprofiles\all users\antispyware\dat\updates\aspapp\sunsetAsp2.exe
mRun: [AS00_Gear311T] c:\program files\netgear\wg311tsu\utility\Gear311T.exe -hide
mRun: [Verizon Custom Uninstall Tracking] c:\docume~1\erc\locals~1\temp\InstallHelper.exe /uninstalltrackingvendor=Verizon
mRun: [Bing Bar] "c:\program files\msn toolbar\platform\5.0.1449.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [hpppta] c:\program files\hewlett-packard\hp precisionscan\precisionscan pro\hpppta.exe /ICON
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [MISAggregator] <no file>
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\erc\startm~1\programs\startup\starof~1.lnk - c:\program files\staroffice7\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: &Search - http://tbedits.couponxplorer.com/one-toolbaredits/menusearch.jhtml?s=208153579&p2=^AFA^xdm070^YY^us&si=59605&a=75B8166B-DD9A-4428-9A4C-9145F17FBA41&n=2012092414&cv=1
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/9/b/d/9bdc68ef-6a9f-4505-8fb8-d0d2d160e512/LegitCheckControl.cab
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.imgfarm.com/images/nocache/funwebproducts/ei-2/SmileyCentralFWBInitialSetup1.0.0.8-2.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc.cab
DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - hxxp://aolcc.aol.com/computercheckup/qdiagcc.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,81/mcinsctl.cab
DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISWebManager.CAB
DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} - hxxp://offers.e-centives.com/cif/download/bin/actxcab.cab
DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://aolsvc.aol.com/onlinegames/free-trial-yahtzee/zylomplayer.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/games/popcaploader_v6.cab
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{081F443A-02B3-4856-B6F8-7B4F7051692E} : DHCPNameServer = 192.168.0.1
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\docume~1\alluse~1\applic~1\videop~1\261339~1.144\{16cdf~1\videom~1.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
Hosts: 192.168.0.4 NPID7CB37
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]
R1 MpKsld60ef689;MpKsld60ef689;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{12bbcfac-02e5-4381-b98e-b88a09b53882}\MpKsld60ef689.sys [2013-7-15 29904]
R2 ADABAS-MYDB;ADABAS:  MYDB;c:\progra~1\softwa~1\adabas~1\pgm\kernel.exe [2004-4-20 3665520]
R2 ASFAgent;ASF Agent;c:\program files\intel\asf agent\ASFAgent.exe [2003-2-10 114688]
R2 AsfAlrt;AsfAlrt;c:\windows\system32\drivers\Asfalrt.sys [2002-12-18 36064]
R2 Video Performer Manager;Video Performer Manager;c:\documents and settings\all users\application data\video performer manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\videomngr.exe [2013-6-4 3085264]
R2 XServer;XServer;c:\progra~1\softwa~1\adabas~1\pgm\serv.exe [2004-4-20 167920]
RUnknown MpKsl6cf75c64;MpKsl6cf75c64; [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-7-15 418376]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-7-15 701512]
S3 HPPLSBULK;HPPLSBULK;c:\windows\system32\drivers\hpplsbulk.sys [2013-6-24 9344]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-7-15 22856]
S3 RTL8192cu;%RTL8192cu.DeviceDesc%;c:\windows\system32\drivers\RTL8192cu.sys [2013-6-11 987904]
S3 RTL8192su;Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8192su.sys --> c:\windows\system32\drivers\RTL8192su.sys [?]
S4 McDetect.exe;McAfee WSC Integration;c:\program files\mcafee.com\agent\Mcdetect.exe [2005-11-23 126976]
S4 McTskshd.exe;McAfee Task Scheduler;c:\progra~1\mcafee.com\agent\mctskshd.exe [2005-11-23 122368]
S4 mcupdmgr.exe;McAfee SecurityCenter Update Manager;c:\progra~1\mcafee.com\agent\mcupdmgr.exe [2005-11-23 245760]
.
=============== Created Last 30 ================
.
.
==================== Find3M  ====================
.
2013-07-09 18:57:25 1080 ----a-w- c:\windows\AUTOLNCH.REG
2013-06-10 15:57:08 2791064 ----a-w- C:\CustomizableSetup.exe
2013-06-08 03:55:44 385024 ------w- c:\windows\system32\html.iec
2013-06-07 21:56:06 920064 ----a-w- c:\windows\system32\wininet.dll
2013-06-07 21:56:06 43520 ------w- c:\windows\system32\licmgr10.dll
2013-06-07 21:56:05 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-06-04 07:23:02 562688 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 01:40:45 1876736 ----a-w- c:\windows\system32\win32k.sys
2013-05-31 16:19:46 11091432 ----a-w- C:\MSEInstall.exe
2013-05-28 13:05:16 163328 ----a-w- c:\windows\system32\FlashPlayerUpdateService.exe
2013-05-19 13:38:05 1160040 ----a-w- c:\windows\unins000.exe
2013-05-19 13:09:06 1178344 ----a-w- C:\Install_Restoration.exe
2013-05-10 16:43:16 1696256 ----a-w- c:\windows\system32\wmv9vcm.dll
2013-05-03 01:26:26 2193536 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-05-03 00:38:18 2070144 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-05-02 15:28:50 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-04-25 21:41:22 810496 ----a-w- c:\windows\system32\wmvdmod.dll
.
============= FINISH: 13:13:12.25 ===============
 

 



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#2 nasdaq

nasdaq

  • Malware Response Team
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Posted 19 July 2013 - 06:36 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please include a fresh DDS log for my review.

===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 donna.r.wilcox

donna.r.wilcox
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Posted 22 July 2013 - 07:30 AM

Here is the RogueKIller report:

 

RogueKiller V8.6.3 [Jul 17 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : ERC [Admin rights]
Mode : Scan -- Date : 07/22/2013 08:21:32
| ARK || FAK || MBR |

¤¤¤ Bad processes : 2 ¤¤¤
[SUSP PATH] videomngr.exe -- C:\Documents and Settings\All Users\Application Data\Video Performer Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\videomngr.exe [7] -> KILLED [TermProc]
[SUSP PATH] videomngr.exe -- C:\Documents and Settings\All Users\Application Data\Video Performer Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\videomngr.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 7 ¤¤¤
[RUN][SUSP PATH] HKLM\[...]\Run : 03BFyoB (C:\WINDOWS\cvpda.exe [x]) -> FOUND
[RUN][SUSP PATH] HKLM\[...]\Run : AOLAspSunset2 (C:\Documents and Settings\All Users\Application Data\AOL\UserProfiles\All Users\antiSpyware\dat\updates\aspapp\sunsetAsp2.exe [x][x][x]) -> FOUND
[RUN][SUSP PATH] HKLM\[...]\Run : Verizon Custom Uninstall Tracking (C:\DOCUME~1\ERC\LOCALS~1\Temp\InstallHelper.exe /uninstalltrackingvendor=Verizon [x]) -> FOUND
[HJ SECU] HKLM\[...]\Security Center : AntiVirusDisableNotify (1) -> FOUND
[HJ SECU] HKLM\[...]\Security Center : FirewallDisableNotify (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[APPINIT][SUSP PATH] HKLM\[...]\Windows : AppInit_DLLs (c:\docume~1\alluse~1\applic~1\videop~1\261339~1.144\{16cdf~1\videom~1.dll  [x]) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤



#4 nasdaq

nasdaq

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Posted 22 July 2013 - 09:41 AM

Please run the RogueKiller tool one more time and remove all items that were found.

Restart the Computer normally.

Submit the other to logs requested in my previous post.

Include also a fresh DDS log for my review.

Let me know what problem persists.

#5 donna.r.wilcox

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Posted 23 July 2013 - 07:47 AM

I had an emergency I had to tend to before I could upload the adwcleaner I ran yesterday.  Here is the log for that:

 

# AdwCleaner v2.306 - Logfile created 07/22/2013 at 08:33:02
# Updated 19/07/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : ERC - SERVER
# Boot Mode : Normal
# Running from : C:\Documents and Settings\ERC\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

Stopped & Deleted : Video Performer Manager

***** [Files / Folders] *****

File Deleted : C:\Documents and Settings\ERC\Application Data\Mozilla\Firefox\Profiles\d6kbeo01.default\bprotector_extensions.sqlite
Folder Deleted : C:\Documents and Settings\All Users\Application Data\APN
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Ask
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Babylon
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Trymedia
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Video Performer Manager
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Viewpoint
Folder Deleted : C:\Documents and Settings\All Users\Application Data\WeCareReminder
Folder Deleted : C:\Documents and Settings\All Users\Start Menu\Programs\Wondershare
Folder Deleted : C:\Documents and Settings\ERC\Application Data\Babylon
Folder Deleted : C:\Documents and Settings\ERC\Application Data\file scout
Folder Deleted : C:\Documents and Settings\ERC\Application Data\PriceGong
Folder Deleted : C:\Documents and Settings\ERC\Application Data\Toolbar4
Folder Deleted : C:\Documents and Settings\ERC\Application Data\Viewpoint
Folder Deleted : C:\Documents and Settings\ERC\Local Settings\Application Data\AskToolbar
Folder Deleted : C:\Documents and Settings\ERC\Local Settings\Application Data\Conduit
Folder Deleted : C:\Documents and Settings\ERC\Local Settings\Application Data\iac
Folder Deleted : C:\Documents and Settings\ERC\Local Settings\Application Data\Wondershare
Folder Deleted : C:\Documents and Settings\LocalService\Application Data\Viewpoint
Folder Deleted : C:\Documents and Settings\LocalService\Local Settings\Application Data\Conduit
Folder Deleted : C:\Program Files\AppGraffiti
Folder Deleted : C:\Program Files\Ask.com
Folder Deleted : C:\Program Files\Common Files\Wondershare
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\Viewpoint

***** [Registry] *****

Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\BabSolution
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\Crossrider
Key Deleted : HKCU\Software\DataMngr
Key Deleted : HKCU\Software\DataMngr_Toolbar
Key Deleted : HKCU\Software\ded88bb738ed46
Key Deleted : HKCU\Software\filescout
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\MenuExt\&Search
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D3D233D5-9F6D-436C-B6C7-E63F77503B30}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D7E97865-918F-41E4-9CD0-25AB1C574CE8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3462C343-BE19-4143-AF70-CEFB56F46FC6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3A421C8F-E238-4AEB-8874-B8B5F2CC4772}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{60E91567-EF8A-4520-BCE2-83ABA5256799}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{85F5CF95-EC8F-49FC-BB3F-38C79455CBA2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{98889811-442D-49DD-99D7-DC866BE87DBC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{A531D99C-5A22-449B-83DA-872725C6D0ED}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{23B38049-323F-443D-9732-F454E5B15B72}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3462C343-BE19-4143-AF70-CEFB56F46FC6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3A421C8F-E238-4AEB-8874-B8B5F2CC4772}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{60E91567-EF8A-4520-BCE2-83ABA5256799}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8736C681-37A0-40C6-A0F0-4C083409151C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{98889811-442D-49DD-99D7-DC866BE87DBC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CC99A798-FD3D-4AB4-969E-6071612524F9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CCB69577-088B-4004-9ED8-FF5BCC83A039}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D3D233D5-9F6D-436C-B6C7-E63F77503B30}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D7E97865-918F-41E4-9CD0-25AB1C574CE8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\performersoft llc
Key Deleted : HKCU\Software\PriceGong
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC99A798-FD3D-4AB4-969E-6071612524F9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2559647
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3196716
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9DBB28C1-1925-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\SOFTWARE\ded88bb738ed46
Key Deleted : HKLM\Software\FocusInteractive
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\Software\iWon
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\mywebsearch bar uninstall
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D3D233D5-9F6D-436C-B6C7-E63F77503B30}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D7E97865-918F-41E4-9CD0-25AB1C574CE8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\Software\Viewpoint
Key Deleted : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{F42D4712-298F-4502-8668-7B9940C3FB00}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Main [bprotector start page]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [bProtectorDefaultScope]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D7E97865-918F-41E4-9CD0-25AB1C574CE8}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{98889811-442D-49DD-99D7-DC866BE87DBC}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows Media\Wmsdk\Sources [F3PopularScreenSavers]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\post platform [FunWebProducts]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v [Unable to get version]

File : C:\Documents and Settings\ERC\Application Data\Mozilla\Firefox\Profiles\d6kbeo01.default\prefs.js

Deleted : user_pref("plugin.blocklisted.npviewpoint", true);

-\\ Google Chrome v [Unable to get version]

File : C:\Documents and Settings\ERC\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [11061 octets] - [22/07/2013 08:33:02]

########## EOF - C:\AdwCleaner[S1].txt - [11122 octets] ##########

 

 

I saw this morning that you wanted me to run the RogueKiller again so here is that log:

 

RogueKiller V8.6.3 [Jul 17 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : ERC [Admin rights]
Mode : Remove -- Date : 07/23/2013 08:20:36
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 0 ¤¤¤

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1       localhost
                     
192.168.0.4   NPID7CB37

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Maxtor 6Y080L0 +++++
--- User ---
[MBR] f8eaebca325737f274f6d34ddc299787
[BSP] 864d25af0c9e06eaab822894972bd089 : Windows XP MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 80325 | Size: 76245 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_07232013_082036.txt >>
RKreport[0]_D_07222013_082150.txt;RKreport[0]_S_07222013_082132.txt;RKreport[0]_S_07232013_082011.txt

 

 

 

 

After running RogueKiller again, I ran AdwCleaner again and here is the log for that:

 

# AdwCleaner v2.306 - Logfile created 07/23/2013 at 08:29:22
# Updated 19/07/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : ERC - SERVER
# Boot Mode : Normal
# Running from : C:\Documents and Settings\ERC\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Viewpoint
Folder Deleted : C:\Program Files\Viewpoint

***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\Software\Viewpoint

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v [Unable to get version]

File : C:\Documents and Settings\ERC\Application Data\Mozilla\Firefox\Profiles\d6kbeo01.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Documents and Settings\ERC\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [11192 octets] - [22/07/2013 08:33:02]
AdwCleaner[S2].txt - [1978 octets] - [23/07/2013 08:29:22]

########## EOF - C:\AdwCleaner[S2].txt - [2038 octets] ##########

 

 

I will now run the Junkware removal tool and post that along with the new DDS log shortly.



#6 donna.r.wilcox

donna.r.wilcox
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Posted 23 July 2013 - 08:02 AM

Here is the JRT.txt:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.2 (07.22.2013:2)
OS: Microsoft Windows XP x86
Ran by ERC on Tue 07/23/2013 at  8:55:23.21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\windows\currentversion\ext\preapproved\{4623a8c4-150d-4983-8982-68c01e7d6541}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{F20CE5F8-6B4A-43BA-ABEE-0ABA1FD6E9D1}

 

~~~ Files

Successfully deleted: [File] C:\eula.1028.txt
Successfully deleted: [File] C:\eula.1031.txt
Successfully deleted: [File] C:\eula.1033.txt
Successfully deleted: [File] C:\eula.1036.txt
Successfully deleted: [File] C:\eula.1040.txt
Successfully deleted: [File] C:\eula.1041.txt
Successfully deleted: [File] C:\eula.1042.txt
Successfully deleted: [File] C:\eula.2052.txt
Successfully deleted: [File] C:\install.res.1028.dll
Successfully deleted: [File] C:\install.res.1031.dll
Successfully deleted: [File] C:\install.res.1033.dll
Successfully deleted: [File] C:\install.res.1036.dll
Successfully deleted: [File] C:\install.res.1040.dll
Successfully deleted: [File] C:\install.res.1041.dll
Successfully deleted: [File] C:\install.res.1042.dll
Successfully deleted: [File] C:\install.res.2052.dll
Successfully deleted: [File] C:\install.res.3082.dll

 

~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\ERC\Local Settings\Application Data\visi_coupon"
Successfully deleted: [Folder] "C:\Program Files\couponalert_2pei"

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 07/23/2013 at  8:59:12.14
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#7 donna.r.wilcox

donna.r.wilcox
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Posted 23 July 2013 - 08:19 AM

Here is my new DDS log:

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by ERC at 9:04:22 on 2013-07-23
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.510.242 [GMT -4:00]
.
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\PROGRA~1\SOFTWA~1\ADABAS~1\PGM\serv.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\HP\HP UT\bin\hppusg.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\StarOffice7\program\soffice.exe
C:\PROGRA~1\HEWLET~1\Toolbox\STATUS~1\STATUS~1.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\svchost.exe -k netsvcs
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://my.screenname.aol.com/_cqr/login/login.psp?authLev=0&lang=en&locale=us&sitedomain=startpage.aol.com&siteState=OrigUrl%3Dhttp%253A%252F%252Fwww.aol.com%252F
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uInternet Connection Wizard,ShellNext = iexplore
uProxyOverride = <local>
uURLSearchHooks: {D8278076-BC68-4484-9233-6E7F1628B56C} - <orphaned>
uURLSearchHooks: _{00A6FAF6-072E-44cf-8957-5838F569A31D} - <orphaned>
uURLSearchHooks: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - <orphaned>
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} -
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: @c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
EB: Real.com: {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [aes.exe] c:\program files\home backup\aes.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [AS00_Gear311T] c:\program files\netgear\wg311tsu\utility\Gear311T.exe -hide
mRun: [Bing Bar] "c:\program files\msn toolbar\platform\5.0.1449.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [hpppta] c:\program files\hewlett-packard\hp precisionscan\precisionscan pro\hpppta.exe /ICON
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [MISAggregator] <no file>
StartupFolder: c:\docume~1\erc\startm~1\programs\startup\starof~1.lnk - c:\program files\staroffice7\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/9/b/d/9bdc68ef-6a9f-4505-8fb8-d0d2d160e512/LegitCheckControl.cab
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.imgfarm.com/images/nocache/funwebproducts/ei-2/SmileyCentralFWBInitialSetup1.0.0.8-2.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc.cab
DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - hxxp://aolcc.aol.com/computercheckup/qdiagcc.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,81/mcinsctl.cab
DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISWebManager.CAB
DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} - hxxp://offers.e-centives.com/cif/download/bin/actxcab.cab
DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://aolsvc.aol.com/onlinegames/free-trial-yahtzee/zylomplayer.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/games/popcaploader_v6.cab
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{081F443A-02B3-4856-B6F8-7B4F7051692E} : DHCPNameServer = 192.168.0.1
Notify: igfxcui - igfxdev.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
Hosts: 192.168.0.4 NPID7CB37
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]
R2 ASFAgent;ASF Agent;c:\program files\intel\asf agent\ASFAgent.exe [2003-2-10 114688]
R2 AsfAlrt;AsfAlrt;c:\windows\system32\drivers\Asfalrt.sys [2002-12-18 36064]
R2 XServer;XServer;c:\progra~1\softwa~1\adabas~1\pgm\serv.exe [2004-4-20 167920]
S2 ADABAS-MYDB;ADABAS:  MYDB;c:\progra~1\softwa~1\adabas~1\pgm\kernel.exe [2004-4-20 3665520]
S2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-7-15 418376]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-7-15 701512]
S3 HPPLSBULK;HPPLSBULK;c:\windows\system32\drivers\hpplsbulk.sys [2013-6-24 9344]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-7-15 22856]
S3 RTL8192cu;%RTL8192cu.DeviceDesc%;c:\windows\system32\drivers\RTL8192cu.sys [2013-6-11 987904]
S3 RTL8192su;Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8192su.sys --> c:\windows\system32\drivers\RTL8192su.sys [?]
S4 McDetect.exe;McAfee WSC Integration;c:\program files\mcafee.com\agent\Mcdetect.exe [2005-11-23 126976]
S4 McTskshd.exe;McAfee Task Scheduler;c:\progra~1\mcafee.com\agent\mctskshd.exe [2005-11-23 122368]
S4 mcupdmgr.exe;McAfee SecurityCenter Update Manager;c:\progra~1\mcafee.com\agent\mcupdmgr.exe [2005-11-23 245760]
.
=============== Created Last 30 ================
.
2013-07-23 12:55:18 -------- d-----w- c:\windows\ERUNT
2013-07-23 12:44:30 7143960 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{22cd3465-80b8-467f-b9c2-d15ab0adf8a9}\mpengine.dll
2013-07-22 17:48:31 -------- d-----w- c:\documents and settings\erc\local settings\application data\HP
2013-07-22 11:47:34 7143960 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-07-19 20:23:39 -------- d-----w- c:\windows\system32\MRT
2013-07-16 12:46:51 23040 ----a-w- c:\windows\system32\dllcache\xrxwbtmp.dll
2013-07-16 12:46:51 116224 ----a-w- c:\windows\system32\dllcache\xrxwiadr.dll
2013-07-16 12:46:49 18944 ----a-w- c:\windows\system32\dllcache\xrxscnui.dll
2013-07-16 12:46:48 4608 ----a-w- c:\windows\system32\dllcache\xrxflnch.exe
2013-07-16 12:46:48 27648 ----a-w- c:\windows\system32\dllcache\xrxftplt.exe
2013-07-16 12:46:15 99865 ----a-w- c:\windows\system32\dllcache\xlog.exe
2013-07-16 12:46:14 16970 ----a-w- c:\windows\system32\dllcache\xem336n5.sys
2013-07-16 12:46:05 8192 ----a-w- c:\windows\system32\dllcache\wshirda.dll
2013-07-16 12:44:58 53760 ----a-w- c:\windows\system32\dllcache\vfwwdm32.dll
2013-07-16 12:43:59 30464 ----a-w- c:\windows\system32\dllcache\tbatm155.sys
2013-07-16 12:42:59 25088 ----a-w- c:\windows\system32\dllcache\sm59w.dll
2013-07-16 12:41:57 79104 ----a-w- c:\windows\system32\dllcache\rocket.sys
2013-07-16 12:40:59 86016 ----a-w- c:\windows\system32\dllcache\pctspk.exe
2013-07-16 12:39:58 65278 ----a-w- c:\windows\system32\dllcache\netflx3.sys
2013-07-16 12:38:58 35200 ----a-w- c:\windows\system32\dllcache\msgame.sys
2013-07-16 12:37:59 20864 ----a-w- c:\windows\system32\dllcache\lwadihid.sys
2013-07-16 12:36:59 6144 ----a-w- c:\windows\system32\dllcache\kbd101a.dll
2013-07-16 12:35:51 6656 ----a-w- c:\windows\system32\dllcache\iissync.exe
2013-07-16 12:35:49 3584 ----a-w- c:\windows\system32\dllcache\iismui.dll
2013-07-16 12:35:46 19456 ----a-w- c:\windows\system32\dllcache\iiscrmap.dll
2013-07-16 12:35:45 60928 ----a-w- c:\windows\system32\dllcache\iisclex4.dll
2013-07-16 12:35:09 372824 ----a-w- c:\windows\system32\dllcache\iconf32.dll
2013-07-16 12:35:02 100992 ----a-w- c:\windows\system32\dllcache\icam5usb.sys
2013-07-16 12:35:01 45056 ----a-w- c:\windows\system32\dllcache\icam5com.dll
2013-07-16 12:35:01 20480 ----a-w- c:\windows\system32\dllcache\icam5ext.dll
2013-07-16 12:35:00 154496 ----a-w- c:\windows\system32\dllcache\icam4usb.sys
2013-07-16 12:33:56 28288 ----a-w- c:\windows\system32\dllcache\grserial.sys
2013-07-16 12:32:59 14848 ----a-w- c:\windows\system32\dllcache\flattemp.exe
2013-07-16 12:31:38 334208 ----a-w- c:\windows\system32\dllcache\ds1wdm.sys
2013-07-16 12:30:58 419357 ----a-w- c:\windows\system32\dllcache\dgconfig.dll
2013-07-16 12:29:59 248064 ----a-w- c:\windows\system32\dllcache\cl546xm.sys
2013-07-16 12:28:59 32256 ----a-w- c:\windows\system32\dllcache\brmfrsmg.exe
2013-07-16 12:27:58 45056 ----a-w- c:\windows\system32\dllcache\EXCH_aqadmin.dll
2013-07-16 12:26:39 7168 ----a-w- c:\windows\system32\dllcache\wamregps.dll
2013-07-16 12:26:20 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll
2013-07-16 12:25:21 19968 ----a-w- c:\windows\system32\dllcache\inetsloc.dll
2013-07-16 12:25:20 7680 ----a-w- c:\windows\system32\dllcache\inetmgr.exe
2013-07-16 12:25:19 169984 ----a-w- c:\windows\system32\dllcache\iisui.dll
2013-07-16 12:25:18 5632 ----a-w- c:\windows\system32\dllcache\iisrstap.dll
2013-07-16 12:25:17 14336 ----a-w- c:\windows\system32\dllcache\iisreset.exe
2013-07-16 12:25:15 6144 ----a-w- c:\windows\system32\dllcache\ftpsapi2.dll
2013-07-15 12:48:06 -------- d-----w- c:\documents and settings\erc\application data\Malwarebytes
2013-07-15 12:47:28 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2013-07-15 12:47:21 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-07-15 12:47:21 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-07-12 17:07:24 -------- d-----w- c:\program files\common files\HP
2013-07-10 19:52:28 -------- d-----w- c:\program files\AVAST Software
2013-07-10 19:52:06 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software
2013-07-10 17:24:48 -------- d-----w- C:\54d6aab46e0eaa822f60aa5a49
2013-07-10 14:59:38 -------- d-----w- c:\windows\system32\wbem\repository\FS
2013-07-10 14:59:38 -------- d-----w- c:\windows\system32\wbem\Repository
2013-07-09 20:02:33 -------- d-----w- c:\documents and settings\erc\local settings\application data\Mozilla
2013-07-09 20:02:16 -------- d-----w- c:\program files\Mozilla Maintenance Service
2013-07-05 13:05:41 20480 ----a-w- c:\windows\system32\drivers\WLNdis50.sys
2013-07-01 17:09:13 -------- d-----w- c:\program files\Business Objects
2013-06-25 20:36:39 -------- d-----w- c:\program files\Microsoft CAPICOM 2.1.0.2
2013-06-25 18:09:33 3422440 ----a-w- C:\lj2820_2840PSwin2kxp-en.exe
2013-06-24 17:08:56 -------- d-----w- c:\documents and settings\erc\local settings\application data\ApplicationHistory
2013-06-24 16:50:51 74752 ----a-w- c:\windows\system32\jst.dll
2013-06-24 16:50:51 40960 ----a-w- c:\windows\system32\d4channel.dll
2013-06-24 16:50:51 36864 ----a-w- c:\windows\system32\hpbmmjno.dll
2013-06-24 16:50:51 32768 ----a-w- c:\windows\system32\compJNI.dll
2013-06-24 16:50:51 102400 ----a-w- c:\windows\system32\PMLJNI.dll
2013-06-24 16:49:27 -------- d--h--w- c:\program files\Zero G Registry
2013-06-24 16:42:42 -------- d-----w- c:\program files\common files\Hewlett-Packard
2013-06-24 16:40:29 -------- d-----w- c:\windows\system32\URTTEMP
2013-06-24 16:38:13 61440 ----a-w- c:\windows\system32\HPZinw12.exe
2013-06-24 16:35:53 6784 ----a-w- c:\windows\system32\drivers\serscan.sys
2013-06-24 16:35:53 6784 ----a-w- c:\windows\system32\dllcache\serscan.sys
2013-06-24 16:35:43 212992 ----a-r- c:\windows\system32\hptcpmui.dll
2013-06-24 16:35:41 98304 ----a-r- c:\windows\system32\hpzjsn01.dll
2013-06-24 16:35:41 73728 ----a-r- c:\windows\system32\hptcpmib.dll
2013-06-24 16:35:41 28672 ----a-r- c:\windows\system32\hpzjfw01.dll
2013-06-24 16:35:41 110592 ----a-r- c:\windows\system32\hptcpmon.dll
2013-06-24 12:43:49 98304 ----a-r- c:\windows\system32\hpp2kms.dll
2013-06-24 12:43:45 102400 ----a-r- c:\windows\system32\hpplsbulk.dll
2013-06-24 12:43:44 9344 ----a-r- c:\windows\system32\drivers\hpplsbulk.sys
2013-06-24 12:43:44 17024 ----a-r- c:\windows\system32\drivers\hpplsgen.sys
.
==================== Find3M  ====================
.
2013-07-22 17:05:59 1080 ----a-w- c:\windows\AUTOLNCH.REG
2013-06-10 15:57:08 2791064 ----a-w- C:\CustomizableSetup.exe
2013-06-08 03:55:44 385024 ------w- c:\windows\system32\html.iec
2013-06-07 21:56:06 920064 ----a-w- c:\windows\system32\wininet.dll
2013-06-07 21:56:06 43520 ------w- c:\windows\system32\licmgr10.dll
2013-06-07 21:56:05 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-06-04 07:23:02 562688 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 01:40:45 1876736 ----a-w- c:\windows\system32\win32k.sys
2013-05-31 16:19:46 11091432 ----a-w- C:\MSEInstall.exe
2013-05-28 13:05:16 163328 ----a-w- c:\windows\system32\FlashPlayerUpdateService.exe
2013-05-19 13:38:05 1160040 ----a-w- c:\windows\unins000.exe
2013-05-19 13:09:06 1178344 ----a-w- C:\Install_Restoration.exe
2013-05-10 16:43:16 1696256 ----a-w- c:\windows\system32\wmv9vcm.dll
2013-05-03 01:26:26 2193536 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-05-03 00:38:18 2070144 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-05-02 15:28:50 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-04-25 21:41:22 810496 ----a-w- c:\windows\system32\wmvdmod.dll
.
============= FINISH:  9:06:17.70 ===============
 

 

 

Things are running much faster now.  However, my HP Laser printer toolbox software will still not open.  Should I remove it and reinstall it?  Also, I noticed in the log that I had successfully disabled Security Essentials but that AVG was still running.  I thought I had deleted AVG several weeks ago. 

 

Thanks,

Donna



#8 nasdaq

nasdaq

  • Malware Response Team
  • 40,182 posts
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  • Local time:02:57 PM

Posted 23 July 2013 - 09:26 AM

Please download ComboFix from one of these locations:
Link 1
Link 2
IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
RcAuto1.gif
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.png
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check..

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

If you HP laser is still giving you problems reinstall it.

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#9 donna.r.wilcox

donna.r.wilcox
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Posted 23 July 2013 - 10:15 AM

When I start ComboFix it says that I am still running AVG.  I cannot find any AVG files to disable the software or delete.  I don't see them showing up in the Task Manager processes list.  I searched my whole hard drive for "AVG" and the only thing it found was TrueType Font files and a file named avginfo.id in the windows/temp directory.  Any suggestions?



#10 nasdaq

nasdaq

  • Malware Response Team
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Posted 23 July 2013 - 12:13 PM

Ignore the AVG warning. Run the tool.

#11 donna.r.wilcox

donna.r.wilcox
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Posted 23 July 2013 - 01:10 PM

Here is the ComboFix log:

ComboFix 13-07-23.01 - ERC 07/23/2013  13:48:34.1.1 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.510.232 [GMT -4:00]
Running from: c:\documents and settings\ERC\Desktop\ComboFix.exe
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\ERC\WINDOWS
C:\install.exe
c:\program files\StarOffice7\program\quickstart.exe
c:\windows\Downloaded Program Files\f3initialsetup1.0.0.8-2.inf
c:\windows\system32\ctfmon(2).exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-23 to 2013-07-23  )))))))))))))))))))))))))))))))
.
.
2013-07-23 12:55 . 2013-07-23 12:55 -------- d-----w- c:\windows\ERUNT
2013-07-23 12:44 . 2013-07-02 06:54 7143960 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{22CD3465-80B8-467F-B9C2-D15AB0ADF8A9}\mpengine.dll
2013-07-22 17:48 . 2013-07-22 17:48 -------- d-----w- c:\documents and settings\ERC\Local Settings\Application Data\HP
2013-07-22 11:47 . 2013-07-02 06:54 7143960 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-19 20:23 . 2013-07-19 20:30 -------- d-----w- c:\windows\system32\MRT
2013-07-16 12:43 . 2001-08-18 02:36 7168 ----a-w- c:\windows\system32\dllcache\EXCH_snprfdll.dll
2013-07-16 12:43 . 2001-08-18 02:36 12288 ----a-w- c:\windows\system32\dllcache\EXCH_smtpctrs.dll
2013-07-16 12:42 . 2001-08-18 02:36 26112 ----a-w- c:\windows\system32\dllcache\EXCH_seos.dll
2013-07-16 12:42 . 2001-08-18 02:36 57856 ----a-w- c:\windows\system32\dllcache\EXCH_scripto.dll
2013-07-16 12:41 . 2001-08-18 02:36 23040 ----a-w- c:\windows\system32\dllcache\EXCH_regtrace.exe
2013-07-16 12:40 . 2001-08-18 02:36 38912 ----a-w- c:\windows\system32\dllcache\EXCH_ntfsdrv.dll
2013-07-16 12:39 . 2002-08-29 10:00 229439 ----a-w- c:\windows\system32\dllcache\multibox.dll
2013-07-16 12:39 . 2001-08-17 17:50 21888 ----a-w- c:\windows\system32\dllcache\mxcard.sys
2013-07-16 12:39 . 2001-08-17 16:50 103296 ----a-w- c:\windows\system32\dllcache\mtxvideo.sys
2013-07-16 12:39 . 2008-04-13 17:46 49024 ----a-w- c:\windows\system32\dllcache\mstape.sys
2013-07-16 12:39 . 2001-08-17 17:48 12416 ----a-w- c:\windows\system32\dllcache\msriffwv.sys
2013-07-16 12:39 . 2001-08-17 18:00 2944 ----a-w- c:\windows\system32\dllcache\msmpu401.sys
2013-07-16 12:39 . 2008-04-13 17:54 22016 ----a-w- c:\windows\system32\dllcache\msircomm.sys
2013-07-16 12:39 . 2002-08-29 10:00 98304 ----a-w- c:\windows\system32\dllcache\msir3jp.dll
2013-07-16 12:37 . 2002-08-29 03:16 20864 ----a-w- c:\windows\system32\dllcache\lwadihid.sys
2013-07-16 12:36 . 2002-08-29 10:00 6144 ----a-w- c:\windows\system32\dllcache\kbd101a.dll
2013-07-16 12:35 . 2002-08-29 10:00 6656 ----a-w- c:\windows\system32\dllcache\iissync.exe
2013-07-16 12:35 . 2002-08-29 10:00 3584 ----a-w- c:\windows\system32\dllcache\iismui.dll
2013-07-16 12:35 . 2002-08-29 10:00 19456 ----a-w- c:\windows\system32\dllcache\iiscrmap.dll
2013-07-16 12:35 . 2002-08-29 10:00 60928 ----a-w- c:\windows\system32\dllcache\iisclex4.dll
2013-07-16 12:35 . 2001-08-18 02:36 372824 ----a-w- c:\windows\system32\dllcache\iconf32.dll
2013-07-16 12:35 . 2001-08-17 18:06 100992 ----a-w- c:\windows\system32\dllcache\icam5usb.sys
2013-07-16 12:35 . 2001-08-18 02:36 45056 ----a-w- c:\windows\system32\dllcache\icam5com.dll
2013-07-16 12:35 . 2001-08-18 02:36 20480 ----a-w- c:\windows\system32\dllcache\icam5ext.dll
2013-07-16 12:35 . 2001-08-17 18:06 154496 ----a-w- c:\windows\system32\dllcache\icam4usb.sys
2013-07-16 12:33 . 2008-04-13 17:40 28288 ----a-w- c:\windows\system32\dllcache\grserial.sys
2013-07-16 12:32 . 2002-08-29 10:00 14848 ----a-w- c:\windows\system32\dllcache\flattemp.exe
2013-07-16 12:31 . 2001-08-17 16:20 334208 ----a-w- c:\windows\system32\dllcache\ds1wdm.sys
2013-07-16 12:30 . 2001-08-18 02:36 419357 ----a-w- c:\windows\system32\dllcache\dgconfig.dll
2013-07-16 12:29 . 2001-08-17 18:56 170880 ----a-w- c:\windows\system32\dllcache\cl546x.dll
2013-07-16 12:28 . 2001-08-18 02:36 32256 ----a-w- c:\windows\system32\dllcache\brmfrsmg.exe
2013-07-16 12:27 . 2001-08-18 02:36 45056 ----a-w- c:\windows\system32\dllcache\EXCH_aqadmin.dll
2013-07-16 12:25 . 2002-08-29 10:00 19968 ----a-w- c:\windows\system32\dllcache\inetsloc.dll
2013-07-16 12:25 . 2002-08-29 10:00 7680 ----a-w- c:\windows\system32\dllcache\inetmgr.exe
2013-07-16 12:25 . 2002-08-29 10:00 169984 ----a-w- c:\windows\system32\dllcache\iisui.dll
2013-07-16 12:25 . 2002-08-29 10:00 5632 ----a-w- c:\windows\system32\dllcache\iisrstap.dll
2013-07-16 12:25 . 2002-08-29 10:00 14336 ----a-w- c:\windows\system32\dllcache\iisreset.exe
2013-07-16 12:25 . 2002-08-29 10:00 6144 ----a-w- c:\windows\system32\dllcache\ftpsapi2.dll
2013-07-15 12:48 . 2013-07-15 12:48 -------- d-----w- c:\documents and settings\ERC\Application Data\Malwarebytes
2013-07-15 12:47 . 2013-07-15 12:47 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2013-07-15 12:47 . 2013-07-15 12:47 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-07-15 12:47 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-07-12 17:07 . 2013-07-12 17:09 -------- d-----w- c:\program files\Common Files\HP
2013-07-10 19:57 . 2013-05-09 08:58 229648 ----a-w- c:\windows\system32\aswBoot.exe
2013-07-10 19:52 . 2013-07-10 19:52 -------- d-----w- c:\program files\AVAST Software
2013-07-10 19:52 . 2013-07-11 11:04 -------- d-----w- c:\documents and settings\All Users\Application Data\AVAST Software
2013-07-10 18:18 . 2013-07-10 18:19 -------- d-----w- c:\documents and settings\ERC\Application Data\U3
2013-07-10 17:24 . 2013-07-10 17:24 -------- d-----w- C:\54d6aab46e0eaa822f60aa5a49
2013-07-10 14:59 . 2013-07-10 14:59 -------- d-----w- c:\windows\system32\wbem\Repository
2013-07-09 20:02 . 2013-07-09 20:02 -------- d-----w- c:\documents and settings\ERC\Local Settings\Application Data\Mozilla
2013-07-09 20:02 . 2013-07-09 20:02 -------- d-----w- c:\program files\Mozilla Maintenance Service
2013-07-05 13:57 . 2013-07-05 13:57 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2013-07-05 13:05 . 2008-02-27 14:54 20480 ----a-w- c:\windows\system32\drivers\WLNdis50.sys
2013-07-01 17:09 . 2013-07-01 17:09 -------- d-----w- c:\program files\Business Objects
2013-06-25 20:36 . 2013-06-25 20:36 -------- d-----w- c:\program files\Microsoft CAPICOM 2.1.0.2
2013-06-25 18:09 . 2013-06-25 18:09 3422440 ----a-w- C:\lj2820_2840PSwin2kxp-en.exe
2013-06-24 17:09 . 2013-06-24 17:09 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\HP
2013-06-24 17:08 . 2013-07-23 13:32 -------- d-----w- c:\documents and settings\ERC\Local Settings\Application Data\ApplicationHistory
2013-06-24 16:50 . 2005-02-03 17:31 32768 ----a-w- c:\windows\system32\compJNI.dll
2013-06-24 16:50 . 2004-08-20 13:02 102400 ----a-w- c:\windows\system32\PMLJNI.dll
2013-06-24 16:50 . 2004-05-10 20:11 40960 ----a-w- c:\windows\system32\d4channel.dll
2013-06-24 16:50 . 2003-06-20 17:21 36864 ----a-w- c:\windows\system32\hpbmmjno.dll
2013-06-24 16:50 . 2003-06-16 21:52 74752 ----a-w- c:\windows\system32\jst.dll
2013-06-24 16:49 . 2013-07-12 17:12 -------- d--h--w- c:\program files\Zero G Registry
2013-06-24 16:42 . 2013-06-24 16:42 -------- d-----w- c:\program files\Common Files\Hewlett-Packard
2013-06-24 16:40 . 2013-06-24 16:40 -------- d-----w- c:\windows\system32\URTTEMP
2013-06-24 16:38 . 2004-12-24 15:05 61440 ----a-w- c:\windows\system32\HPZinw12.exe
2013-06-24 16:35 . 2001-08-17 17:53 6784 ----a-w- c:\windows\system32\drivers\serscan.sys
2013-06-24 16:35 . 2005-04-08 17:58 212992 ----a-r- c:\windows\system32\hptcpmui.dll
2013-06-24 16:35 . 2005-04-08 17:58 98304 ----a-r- c:\windows\system32\hpzjsn01.dll
2013-06-24 16:35 . 2005-04-08 17:58 28672 ----a-r- c:\windows\system32\hpzjfw01.dll
2013-06-24 16:35 . 2005-04-08 17:58 110592 ----a-r- c:\windows\system32\hptcpmon.dll
2013-06-24 16:35 . 2005-04-08 17:58 73728 ----a-r- c:\windows\system32\hptcpmib.dll
2013-06-24 12:43 . 2004-09-23 17:55 98304 ----a-r- c:\windows\system32\hpp2kms.dll
2013-06-24 12:43 . 2004-10-28 03:20 102400 ----a-r- c:\windows\system32\hpplsbulk.dll
2013-06-24 12:43 . 2005-02-02 23:29 9344 ----a-r- c:\windows\system32\drivers\hpplsbulk.sys
2013-06-24 12:43 . 2004-11-02 21:22 17024 ----a-r- c:\windows\system32\drivers\hpplsgen.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-22 17:05 . 2012-08-29 15:44 1080 ----a-w- c:\windows\AUTOLNCH.REG
2013-06-10 15:57 . 2013-06-10 15:56 2791064 ----a-w- C:\CustomizableSetup.exe
2013-06-08 03:55 . 2004-08-04 05:59 385024 ------w- c:\windows\system32\html.iec
2013-06-07 21:56 . 2006-06-23 15:33 920064 ----a-w- c:\windows\system32\wininet.dll
2013-06-07 21:56 . 2002-08-29 10:00 43520 ------w- c:\windows\system32\licmgr10.dll
2013-06-07 21:56 . 2002-08-29 10:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-06-04 07:23 . 2002-12-12 05:14 562688 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 01:40 . 2003-07-15 21:01 1876736 ----a-w- c:\windows\system32\win32k.sys
2013-05-31 16:19 . 2013-05-31 16:19 11091432 ----a-w- C:\MSEInstall.exe
2013-05-28 13:05 . 2013-06-13 14:02 163328 ----a-w- c:\windows\system32\FlashPlayerUpdateService.exe
2013-05-19 13:38 . 2013-05-19 13:38 1160040 ----a-w- c:\windows\unins000.exe
2013-05-19 13:09 . 2013-05-19 13:09 1178344 ----a-w- C:\Install_Restoration.exe
2013-05-10 16:43 . 2003-06-23 06:44 1696256 ----a-w- c:\windows\system32\wmv9vcm.dll
2013-05-03 01:26 . 1980-01-01 05:00 2193536 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-05-03 00:38 . 1980-01-01 05:00 2070144 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-05-02 15:28 . 2013-05-31 16:30 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-04-25 21:41 . 2004-06-08 13:52 810496 ----a-w- c:\windows\system32\wmvdmod.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2013-07-10 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2004-06-08 98304]
"igfxtray"="c:\windows\System32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\System32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\System32\igfxpers.exe" [2005-09-20 114688]
"AS00_Gear311T"="c:\program files\NETGEAR\WG311TSU\Utility\Gear311T.exe" [2003-12-04 450560]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"hpppta"="c:\program files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe" [2000-06-02 86016]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]
"HPUsageTracking"="c:\program files\HP\HP UT\bin\hppusg.exe" [2005-02-07 36864]
"TomcatStartup 2.5"="c:\program files\Hewlett-Packard\Toolbox\hpbpsttp.exe" [2004-11-12 245760]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-11-4 258048]
HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe -s [2004-11-4 53248]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE -b -l [2001-2-13 83360]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Wireless Configuration Utility.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Wireless Configuration Utility.lnk
backup=c:\windows\pss\Wireless Configuration Utility.lnkCommon Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AOLDialer]
2004-10-20 14:40 34904 ----a-w- c:\program files\Common Files\AOL\ACS\AOLDial.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
2004-11-03 21:03 125528 ----a-w- c:\program files\Common Files\AOL\1295375640\EE\AOLHostManager.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MCAgentExe]
2005-09-22 23:29 303104 ----a-w- c:\progra~1\McAfee.com\Agent\mcagent.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MCUpdateExe]
2006-01-11 17:05 212992 ----a-w- c:\progra~1\McAfee.com\Agent\mcupdate.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RealTray]
2004-04-19 19:17 26112 ----a-w- c:\program files\Real\RealPlayer\realplay.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"mcupdmgr.exe"=3 (0x3)
"McTskshd.exe"=2 (0x2)
"McDetect.exe"=2 (0x2)
"wlidsvc"=2 (0x2)
"SeaPort"=2 (0x2)
"AOL TopSpeedMonitor"=2 (0x2)
"AOL ACS"=2 (0x2)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\America Online 9.0\\waol.exe"=
"c:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe"=
"c:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe"=
"c:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"=
"c:\\Program Files\\Common Files\\AolCoach\\en_en\\player\\AOLNySEV.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\AOL\\1295375640\\EE\\AOLServiceHost.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgm.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgh.exe"=
"c:\\Program Files\\HP\\HP Software Update\\hpwucli.exe"=
"c:\\Program Files\\Hewlett-Packard\\Toolbox\\jre\\bin\\javaw.exe"=
"d:\\setup\\HPZnet01.exe"=
.
R2 ASFAgent;ASF Agent;c:\program files\Intel\ASF Agent\ASFAgent.exe [2/10/2003 5:52 AM 114688]
R2 AsfAlrt;AsfAlrt;c:\windows\SYSTEM32\DRIVERS\Asfalrt.sys [12/18/2002 5:31 AM 36064]
S2 ADABAS-MYDB;ADABAS:  MYDB;c:\progra~1\SOFTWA~1\ADABAS~1\pgm\kernel.exe [4/20/2004 2:33 PM 3665520]
S2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [7/15/2013 8:47 AM 418376]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [7/15/2013 8:47 AM 701512]
S2 XServer;XServer;c:\progra~1\SOFTWA~1\ADABAS~1\PGM\serv.exe [4/20/2004 2:33 PM 167920]
S3 HPPLSBULK;HPPLSBULK;c:\windows\SYSTEM32\DRIVERS\hpplsbulk.sys [6/24/2013 8:43 AM 9344]
S3 MBAMProtector;MBAMProtector;c:\windows\SYSTEM32\DRIVERS\mbam.sys [7/15/2013 8:47 AM 22856]
S3 RTL8192cu;%RTL8192cu.DeviceDesc%;c:\windows\SYSTEM32\DRIVERS\RTL8192cu.sys [6/11/2013 9:06 AM 987904]
S3 RTL8192su;Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter;c:\windows\system32\DRIVERS\RTL8192su.sys --> c:\windows\system32\DRIVERS\RTL8192su.sys [?]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ    Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ    HPSLPSVC
hpdevmgmt REG_MULTI_SZ    hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{A509B1FF-37FF-4bFF-8CFF-4F3A747040FF}]
2009-03-08 08:32 128512 ----a-w- c:\windows\SYSTEM32\advpack.dll
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-23 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-01-11 13:05]
.
2013-07-23 c:\windows\Tasks\AdobeFlashPlayerUpdate 2.job
- c:\windows\system32\FlashPlayerUpdateService.exe [2013-06-13 13:05]
.
2013-07-23 c:\windows\Tasks\AdobeFlashPlayerUpdate.job
- c:\windows\system32\FlashPlayerUpdateService.exe [2013-06-13 13:05]
.
2013-07-23 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-10 19:57]
.
2013-07-23 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-10 19:57]
.
2013-07-23 c:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job
- c:\program files\Microsoft Security Client\MpCmdRun.exe [2013-01-27 15:11]
.
2013-07-23 c:\windows\Tasks\Video Performer Manager.job
- c:\windows\system32\sc.exe [2002-08-29 10:39]
.
.
------- Supplementary Scan -------
.
uStart Page = https://my.screenname.aol.com/_cqr/login/login.psp?authLev=0&lang=en&locale=us&sitedomain=startpage.aol.com&siteState=OrigUrl%3Dhttp%253A%252F%252Fwww.aol.com%252F
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = <local>
IE: &AOL Toolbar search - c:\program files\AOL Toolbar\toolbar.dll/SEARCH.HTML
TCP: DhcpNameServer = 192.168.0.1
DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://aolsvc.aol.com/onlinegames/free-trial-yahtzee/zylomplayer.cab
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{D8278076-BC68-4484-9233-6E7F1628B56C} - (no file)
URLSearchHooks-{81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
WebBrowser-{43544C32-2D56-3600-76A7-7A786E7484D7} - (no file)
HKCU-Run-aes.exe - c:\program files\Home Backup\aes.exe
HKLM-Run-Microsoft Works Update Detection - c:\program files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
HKLM-Run-Bing Bar - c:\program files\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe
HKLM-Run-Microsoft Default Manager - c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe
HKLM-Run-MISAggregator - (no file)
c:\documents and settings\ERC\Start Menu\Programs\Startup\StarOffice 7.lnk - c:\program files\StarOffice7\program\quickstart.exe
MSConfigStartUp-DW6 - c:\program files\The Weather Channel FW\Desktop\DesktopWeather.exe
MSConfigStartUp-MPFTray - c:\progra~1\McAfee.com\PERSON~1\MpfTray.exe
MSConfigStartUp-ShopAtHomeWatcher - c:\documents and settings\ERC\Application Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
AddRemove-{FEA3976F-D621-45F3-AFBD-E812A1F2F00D}_is1 - e:\data recovery\unins000.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-07-23 14:02
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*1*]
@="?????????????????? v1"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*1*\CLSID]
@="{E23FE9C6-778E-49D4-B537-38FCDE4887D8}"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*2*]
@="?????????????????? v2"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*2*\CLSID]
@="{9BE31822-FDAD-461B-AD51-BE1D1C159921}"
.
Completion time: 2013-07-23  14:07:43
ComboFix-quarantined-files.txt  2013-07-23 18:07
.
Pre-Run: 60,837,101,568 bytes free
Post-Run: 61,092,794,368 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn
.
- - End Of File - - 8E0A584469F0994B45FDEAF6AE430F57
8F558EB6672622401DA993E1E865C861
 



#12 donna.r.wilcox

donna.r.wilcox
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Posted 23 July 2013 - 01:23 PM

Here is the security check log:

 

 Results of screen317's Security Check version 0.99.71 
 Windows XP Service Pack 3 x86  
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
AVG AntiVirus Free Edition 2013  
Microsoft Security Essentials    
 Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Adobe Reader 10.1.7 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 6%
````````````````````End of Log``````````````````````
 

 

 

I ran the HP toolbox software and everything seems to be working fine again.  Am I finished or should I send another DDS log?  If I am finished, what should I do with all the downloads and logs?  Is it safe to update windows at this point? What do I do about AVG still showing up as running?

 

Thanks,

Donna


Edited by donna.r.wilcox, 23 July 2013 - 01:27 PM.


#13 nasdaq

nasdaq

  • Malware Response Team
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  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:57 PM

Posted 24 July 2013 - 07:59 AM

This script should remove the AVG entry in the registry.

Open notepad and copy/paste the text in the quote box below into it:
 
SecCenter::
{17DDD097-36FF-435F-9E1B-52D74245D6BF}

Save this as CFScript.txt on your desktop.

CFScriptB-4.gif

Referring to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
<<<>>>

Please post the ComboFix log for my review.

You can do the Windows Updates now.

We will deal with the cleanup in my next post if all is well.

#14 donna.r.wilcox

donna.r.wilcox
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  • Local time:02:57 PM

Posted 24 July 2013 - 09:45 AM

ComboFix 13-07-24.02 - ERC 07/24/2013  10:17:41.2.1 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.510.196 [GMT -4:00]
Running from: c:\documents and settings\ERC\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\ERC\Desktop\CFScript.txt
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-24 to 2013-07-24  )))))))))))))))))))))))))))))))
.
.
2013-07-24 12:11 . 2013-07-02 06:54 7143960 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{F837FDE4-761B-4000-8516-96A2A7EFE33D}\mpengine.dll
2013-07-23 19:19 . 2013-07-23 19:19 -------- d-----w- c:\documents and settings\All Users\Application Data\Viewpoint
2013-07-23 19:19 . 2013-07-23 19:19 -------- d-----w- c:\program files\Viewpoint
2013-07-23 12:55 . 2013-07-23 12:55 -------- d-----w- c:\windows\ERUNT
2013-07-22 17:48 . 2013-07-22 17:48 -------- d-----w- c:\documents and settings\ERC\Local Settings\Application Data\HP
2013-07-22 11:47 . 2013-07-02 06:54 7143960 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-19 20:23 . 2013-07-19 20:30 -------- d-----w- c:\windows\system32\MRT
2013-07-16 12:43 . 2001-08-18 02:36 7168 ----a-w- c:\windows\system32\dllcache\EXCH_snprfdll.dll
2013-07-16 12:43 . 2001-08-18 02:36 12288 ----a-w- c:\windows\system32\dllcache\EXCH_smtpctrs.dll
2013-07-16 12:42 . 2001-08-18 02:36 26112 ----a-w- c:\windows\system32\dllcache\EXCH_seos.dll
2013-07-16 12:42 . 2001-08-18 02:36 57856 ----a-w- c:\windows\system32\dllcache\EXCH_scripto.dll
2013-07-16 12:40 . 2002-08-29 02:59 169984 ----a-w- c:\windows\system32\dllcache\pcx500.sys
2013-07-16 12:39 . 2001-08-17 16:11 65278 ----a-w- c:\windows\system32\dllcache\netflx3.sys
2013-07-16 12:38 . 2001-08-17 18:02 35200 ----a-w- c:\windows\system32\dllcache\msgame.sys
2013-07-16 12:37 . 2002-08-29 03:16 20864 ----a-w- c:\windows\system32\dllcache\lwadihid.sys
2013-07-16 12:36 . 2002-08-29 10:00 6144 ----a-w- c:\windows\system32\dllcache\kbd101a.dll
2013-07-16 12:35 . 2002-08-29 10:00 6656 ----a-w- c:\windows\system32\dllcache\iissync.exe
2013-07-16 12:35 . 2002-08-29 10:00 3584 ----a-w- c:\windows\system32\dllcache\iismui.dll
2013-07-16 12:35 . 2002-08-29 10:00 19456 ----a-w- c:\windows\system32\dllcache\iiscrmap.dll
2013-07-16 12:35 . 2002-08-29 10:00 60928 ----a-w- c:\windows\system32\dllcache\iisclex4.dll
2013-07-16 12:35 . 2001-08-18 02:36 372824 ----a-w- c:\windows\system32\dllcache\iconf32.dll
2013-07-16 12:35 . 2001-08-17 18:06 100992 ----a-w- c:\windows\system32\dllcache\icam5usb.sys
2013-07-16 12:35 . 2001-08-18 02:36 45056 ----a-w- c:\windows\system32\dllcache\icam5com.dll
2013-07-16 12:35 . 2001-08-18 02:36 20480 ----a-w- c:\windows\system32\dllcache\icam5ext.dll
2013-07-16 12:35 . 2001-08-17 18:06 154496 ----a-w- c:\windows\system32\dllcache\icam4usb.sys
2013-07-16 12:33 . 2008-04-13 17:40 28288 ----a-w- c:\windows\system32\dllcache\grserial.sys
2013-07-16 12:32 . 2002-08-29 10:00 14848 ----a-w- c:\windows\system32\dllcache\flattemp.exe
2013-07-16 12:31 . 2001-08-17 16:20 334208 ----a-w- c:\windows\system32\dllcache\ds1wdm.sys
2013-07-16 12:30 . 2001-08-18 02:36 419357 ----a-w- c:\windows\system32\dllcache\dgconfig.dll
2013-07-16 12:29 . 2001-08-17 18:56 170880 ----a-w- c:\windows\system32\dllcache\cl546x.dll
2013-07-16 12:28 . 2001-08-18 02:36 32256 ----a-w- c:\windows\system32\dllcache\brmfrsmg.exe
2013-07-16 12:27 . 2001-08-18 02:36 45056 ----a-w- c:\windows\system32\dllcache\EXCH_aqadmin.dll
2013-07-16 12:25 . 2002-08-29 10:00 19968 ----a-w- c:\windows\system32\dllcache\inetsloc.dll
2013-07-16 12:25 . 2002-08-29 10:00 7680 ----a-w- c:\windows\system32\dllcache\inetmgr.exe
2013-07-16 12:25 . 2002-08-29 10:00 169984 ----a-w- c:\windows\system32\dllcache\iisui.dll
2013-07-16 12:25 . 2002-08-29 10:00 5632 ----a-w- c:\windows\system32\dllcache\iisrstap.dll
2013-07-16 12:25 . 2002-08-29 10:00 14336 ----a-w- c:\windows\system32\dllcache\iisreset.exe
2013-07-16 12:25 . 2002-08-29 10:00 6144 ----a-w- c:\windows\system32\dllcache\ftpsapi2.dll
2013-07-15 12:48 . 2013-07-15 12:48 -------- d-----w- c:\documents and settings\ERC\Application Data\Malwarebytes
2013-07-15 12:47 . 2013-07-15 12:47 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2013-07-15 12:47 . 2013-07-15 12:47 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-07-15 12:47 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-07-12 17:07 . 2013-07-12 17:09 -------- d-----w- c:\program files\Common Files\HP
2013-07-10 19:57 . 2013-05-09 08:58 229648 ----a-w- c:\windows\system32\aswBoot.exe
2013-07-10 19:52 . 2013-07-10 19:52 -------- d-----w- c:\program files\AVAST Software
2013-07-10 19:52 . 2013-07-11 11:04 -------- d-----w- c:\documents and settings\All Users\Application Data\AVAST Software
2013-07-10 18:18 . 2013-07-10 18:19 -------- d-----w- c:\documents and settings\ERC\Application Data\U3
2013-07-10 17:24 . 2013-07-10 17:24 -------- d-----w- C:\54d6aab46e0eaa822f60aa5a49
2013-07-10 14:59 . 2013-07-10 14:59 -------- d-----w- c:\windows\system32\wbem\Repository
2013-07-09 20:02 . 2013-07-09 20:02 -------- d-----w- c:\documents and settings\ERC\Local Settings\Application Data\Mozilla
2013-07-09 20:02 . 2013-07-09 20:02 -------- d-----w- c:\program files\Mozilla Maintenance Service
2013-07-05 13:57 . 2013-07-05 13:57 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2013-07-05 13:05 . 2008-02-27 14:54 20480 ----a-w- c:\windows\system32\drivers\WLNdis50.sys
2013-07-01 17:09 . 2013-07-01 17:09 -------- d-----w- c:\program files\Business Objects
2013-06-25 20:36 . 2013-06-25 20:36 -------- d-----w- c:\program files\Microsoft CAPICOM 2.1.0.2
2013-06-25 18:09 . 2013-06-25 18:09 3422440 ----a-w- C:\lj2820_2840PSwin2kxp-en.exe
2013-06-24 17:09 . 2013-06-24 17:09 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\HP
2013-06-24 17:08 . 2013-07-24 12:05 -------- d-----w- c:\documents and settings\ERC\Local Settings\Application Data\ApplicationHistory
2013-06-24 16:50 . 2005-02-03 17:31 32768 ----a-w- c:\windows\system32\compJNI.dll
2013-06-24 16:50 . 2004-08-20 13:02 102400 ----a-w- c:\windows\system32\PMLJNI.dll
2013-06-24 16:50 . 2004-05-10 20:11 40960 ----a-w- c:\windows\system32\d4channel.dll
2013-06-24 16:50 . 2003-06-20 17:21 36864 ----a-w- c:\windows\system32\hpbmmjno.dll
2013-06-24 16:50 . 2003-06-16 21:52 74752 ----a-w- c:\windows\system32\jst.dll
2013-06-24 16:49 . 2013-07-12 17:12 -------- d--h--w- c:\program files\Zero G Registry
2013-06-24 16:42 . 2013-06-24 16:42 -------- d-----w- c:\program files\Common Files\Hewlett-Packard
2013-06-24 16:40 . 2013-06-24 16:40 -------- d-----w- c:\windows\system32\URTTEMP
2013-06-24 16:38 . 2004-12-24 15:05 61440 ----a-w- c:\windows\system32\HPZinw12.exe
2013-06-24 16:35 . 2001-08-17 17:53 6784 ----a-w- c:\windows\system32\drivers\serscan.sys
2013-06-24 16:35 . 2005-04-08 17:58 212992 ----a-r- c:\windows\system32\hptcpmui.dll
2013-06-24 16:35 . 2005-04-08 17:58 98304 ----a-r- c:\windows\system32\hpzjsn01.dll
2013-06-24 16:35 . 2005-04-08 17:58 28672 ----a-r- c:\windows\system32\hpzjfw01.dll
2013-06-24 16:35 . 2005-04-08 17:58 110592 ----a-r- c:\windows\system32\hptcpmon.dll
2013-06-24 16:35 . 2005-04-08 17:58 73728 ----a-r- c:\windows\system32\hptcpmib.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-22 17:05 . 2012-08-29 15:44 1080 ----a-w- c:\windows\AUTOLNCH.REG
2013-06-10 15:57 . 2013-06-10 15:56 2791064 ----a-w- C:\CustomizableSetup.exe
2013-06-08 03:55 . 2004-08-04 05:59 385024 ------w- c:\windows\system32\html.iec
2013-06-07 21:56 . 2006-06-23 15:33 920064 ----a-w- c:\windows\system32\wininet.dll
2013-06-07 21:56 . 2002-08-29 10:00 43520 ------w- c:\windows\system32\licmgr10.dll
2013-06-07 21:56 . 2002-08-29 10:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-06-04 07:23 . 2002-12-12 05:14 562688 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 01:40 . 2003-07-15 21:01 1876736 ----a-w- c:\windows\system32\win32k.sys
2013-05-31 16:19 . 2013-05-31 16:19 11091432 ----a-w- C:\MSEInstall.exe
2013-05-28 13:05 . 2013-06-13 14:02 163328 ----a-w- c:\windows\system32\FlashPlayerUpdateService.exe
2013-05-19 13:38 . 2013-05-19 13:38 1160040 ----a-w- c:\windows\unins000.exe
2013-05-19 13:09 . 2013-05-19 13:09 1178344 ----a-w- C:\Install_Restoration.exe
2013-05-10 16:43 . 2003-06-23 06:44 1696256 ----a-w- c:\windows\system32\wmv9vcm.dll
2013-05-03 01:26 . 1980-01-01 05:00 2193536 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-05-03 00:38 . 1980-01-01 05:00 2070144 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-05-02 15:28 . 2013-05-31 16:30 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-04-25 21:41 . 2004-06-08 13:52 810496 ----a-w- c:\windows\system32\wmvdmod.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2013-07-10 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2004-06-08 98304]
"igfxtray"="c:\windows\System32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\System32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\System32\igfxpers.exe" [2005-09-20 114688]
"AS00_Gear311T"="c:\program files\NETGEAR\WG311TSU\Utility\Gear311T.exe" [2003-12-04 450560]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"hpppta"="c:\program files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe" [2000-06-02 86016]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]
"HPUsageTracking"="c:\program files\HP\HP UT\bin\hppusg.exe" [2005-02-07 36864]
"TomcatStartup 2.5"="c:\program files\Hewlett-Packard\Toolbox\hpbpsttp.exe" [2004-11-12 245760]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-11-4 258048]
HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe -s [2004-11-4 53248]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE -b -l [2001-2-13 83360]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Wireless Configuration Utility.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Wireless Configuration Utility.lnk
backup=c:\windows\pss\Wireless Configuration Utility.lnkCommon Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AOLDialer]
2004-10-20 14:40 34904 ----a-w- c:\program files\Common Files\AOL\ACS\AOLDial.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
2004-11-03 21:03 125528 ----a-w- c:\program files\Common Files\AOL\1295375640\EE\AOLHostManager.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MCAgentExe]
2005-09-22 23:29 303104 ----a-w- c:\progra~1\McAfee.com\Agent\mcagent.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MCUpdateExe]
2006-01-11 17:05 212992 ----a-w- c:\progra~1\McAfee.com\Agent\mcupdate.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RealTray]
2004-04-19 19:17 26112 ----a-w- c:\program files\Real\RealPlayer\realplay.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"mcupdmgr.exe"=3 (0x3)
"McTskshd.exe"=2 (0x2)
"McDetect.exe"=2 (0x2)
"wlidsvc"=2 (0x2)
"SeaPort"=2 (0x2)
"AOL TopSpeedMonitor"=2 (0x2)
"AOL ACS"=2 (0x2)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\America Online 9.0\\waol.exe"=
"c:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe"=
"c:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe"=
"c:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"=
"c:\\Program Files\\Common Files\\AolCoach\\en_en\\player\\AOLNySEV.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\AOL\\1295375640\\EE\\AOLServiceHost.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgm.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgh.exe"=
"c:\\Program Files\\HP\\HP Software Update\\hpwucli.exe"=
"c:\\Program Files\\Hewlett-Packard\\Toolbox\\jre\\bin\\javaw.exe"=
"d:\\setup\\HPZnet01.exe"=
.
R2 ASFAgent;ASF Agent;c:\program files\Intel\ASF Agent\ASFAgent.exe [2/10/2003 5:52 AM 114688]
R2 AsfAlrt;AsfAlrt;c:\windows\SYSTEM32\DRIVERS\Asfalrt.sys [12/18/2002 5:31 AM 36064]
R3 MBAMProtector;MBAMProtector;c:\windows\SYSTEM32\DRIVERS\mbam.sys [7/15/2013 8:47 AM 22856]
S2 ADABAS-MYDB;ADABAS:  MYDB;c:\progra~1\SOFTWA~1\ADABAS~1\pgm\kernel.exe [4/20/2004 2:33 PM 3665520]
S2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [7/15/2013 8:47 AM 418376]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [7/15/2013 8:47 AM 701512]
S2 XServer;XServer;c:\progra~1\SOFTWA~1\ADABAS~1\PGM\serv.exe [4/20/2004 2:33 PM 167920]
S3 HPPLSBULK;HPPLSBULK;c:\windows\SYSTEM32\DRIVERS\hpplsbulk.sys [6/24/2013 8:43 AM 9344]
S3 RTL8192cu;%RTL8192cu.DeviceDesc%;c:\windows\SYSTEM32\DRIVERS\RTL8192cu.sys [6/11/2013 9:06 AM 987904]
S3 RTL8192su;Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter;c:\windows\system32\DRIVERS\RTL8192su.sys --> c:\windows\system32\DRIVERS\RTL8192su.sys [?]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ    Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ    HPSLPSVC
hpdevmgmt REG_MULTI_SZ    hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{A509B1FF-37FF-4bFF-8CFF-4F3A747040FF}]
2009-03-08 08:32 128512 ----a-w- c:\windows\SYSTEM32\advpack.dll
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-24 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-01-11 13:05]
.
2013-07-24 c:\windows\Tasks\AdobeFlashPlayerUpdate 2.job
- c:\windows\system32\FlashPlayerUpdateService.exe [2013-06-13 13:05]
.
2013-07-24 c:\windows\Tasks\AdobeFlashPlayerUpdate.job
- c:\windows\system32\FlashPlayerUpdateService.exe [2013-06-13 13:05]
.
2013-07-24 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-10 19:57]
.
2013-07-24 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-10 19:57]
.
2013-07-24 c:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job
- c:\program files\Microsoft Security Client\MpCmdRun.exe [2013-01-27 15:11]
.
2013-07-24 c:\windows\Tasks\Video Performer Manager.job
- c:\windows\system32\sc.exe [2002-08-29 10:39]
.
.
------- Supplementary Scan -------
.
uStart Page = https://my.screenname.aol.com/_cqr/login/login.psp?authLev=0&lang=en&locale=us&sitedomain=startpage.aol.com&siteState=OrigUrl%3Dhttp%253A%252F%252Fwww.aol.com%252F
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = <local>
IE: &AOL Toolbar search - c:\program files\AOL Toolbar\toolbar.dll/SEARCH.HTML
TCP: DhcpNameServer = 192.168.0.1
DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://aolsvc.aol.com/onlinegames/free-trial-yahtzee/zylomplayer.cab
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-07-24 10:30
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*1*]
@="?????????????????? v1"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*1*\CLSID]
@="{E23FE9C6-778E-49D4-B537-38FCDE4887D8}"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*2*]
@="?????????????????? v2"
.
[HKEY_LOCAL_MACHINE\software\Classes\VideoLAN.VLCPlugin.*2*\CLSID]
@="{9BE31822-FDAD-461B-AD51-BE1D1C159921}"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(1404)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2013-07-24  10:35:40
ComboFix-quarantined-files.txt  2013-07-24 14:35
ComboFix2.txt  2013-07-23 18:07
.
Pre-Run: 60,967,632,896 bytes free
Post-Run: 61,019,111,424 bytes free
.
- - End Of File - - 30F10C503387A5B2439D32F6C2082FD2
8F558EB6672622401DA993E1E865C861

 

I am going to update the Adobe Reader now.
 



#15 nasdaq

nasdaq

  • Malware Response Team
  • 40,182 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:57 PM

Posted 24 July 2013 - 10:18 AM

Looking good.

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure to delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.
===

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===




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