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Windows Firewall Is Giving Me All Kinds of Problems


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#1 nkedwards90

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Posted 14 July 2013 - 11:01 PM

I attempted to install the Netflix application on my Windows 8 laptop, and it told me there was an issue with the firewall.

 

It gave me the Error Code 5, so I fixed it with this video. The instructions within got rid of the Error 5; however, I'm now getting the following message when I attempt to start the firewall from "Services."

 

8pXQ3vt.png

 

There reason I'm trying to start it from Services is because when I try to start the Firewall and "Use recommended settings" from settings page, it displays this, and loads for a second, and then doesn't do anything.

 

ZMP0iym.png

Also, I'm not sure if this is relevant or not, but when I try to start Windows Defender, it shows this.

 

GUnXJto.png

 

I don't know what to do, and this is frustrating me to no end.



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#2 nkedwards90

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Posted 15 July 2013 - 02:19 AM

This is the Farbar scan of my C: drive, if this can help with anything.

 

 

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of wscsvc. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of wscsvc. The value does not exist.
Unable to retrieve ServiceDll of wscsvc. The value does not exist.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll
[2012-12-28 15:12] - [2012-09-20 01:31] - 0331776 ____A (Microsoft Corporation) CFB72DF4B2364AF6D4D685DCD310E942

C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-06-22 03:15] - [2013-05-04 02:45] - 2233600 ____A (Microsoft Corporation) D750CE2A52F1B95E654CF2904C88EF1F

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2012-07-25 18:40] - [2012-07-25 22:06] - 0904704 ____A (Microsoft Corporation) 411EA973A1961C287927DF13891EB41E

C:\Windows\System32\bfe.dll
[2012-07-25 19:00] - [2012-07-25 22:05] - 0718848 ____A (Microsoft Corporation) 407F85D5387EDBB665A7969DF4D4712B

C:\Windows\System32\drivers\mpsdrv.sys
[2012-07-25 21:23] - [2012-07-25 21:23] - 0074752 ____A (Microsoft Corporation) 36BF4D86F166ACBC14F0B8B8F90CBCEA

C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#3 Queen-Evie

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Posted 15 July 2013 - 11:18 AM

Now that you have posted in Malware Removal Logs here http://www.bleepingcomputer.com/forums/t/501142/cant-start-windows-firewall-please-help/

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

From the main Malware Removal Logs page is this


Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


 
If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

This topic is closed.

Edited by Queen-Evie, 10 August 2013 - 11:16 AM.





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